Market Report 2026
Microsoft Teams Statistics 2026: Usage, Adoption and AI Trends
The short answer: Microsoft Teams has more than 320 million monthly active users on its latest official figure (late 2023), with industry estimates now above 350 million. Teams Phone reached 26 million PSTN users by December 2025, Microsoft 365 passed 450 million commercial paid seats in January 2026, and Microsoft 365 Copilot passed 30 million paid seats by June 2026.
These are the most current, fully sourced Microsoft Teams statistics for 2026. Every figure below links to its original source, and estimates are labelled as estimates.
320M+
Monthly active Teams users (official, 2023)
26M
Teams Phone PSTN users (Dec 2025)
450M+
Microsoft 365 paid seats (Jan 2026)
30M+
Copilot paid seats (Jun 2026)
20+ years in UK Telecom | Last updated: October 2026
Key Microsoft Teams statistics 2026
Microsoft has not published an updated Teams user count since late 2023, when it reported more than 320 million monthly active users. The figures below use the latest official Microsoft data and clearly labelled industry estimates.
- Microsoft Teams has more than 320 million monthly active users, according to Microsoft's latest official figure (late 2023). Industry estimates now put the total above 350 million (UC Today, Dec 2025).
- Microsoft 365, which includes Teams in most business plans, passed 450 million commercial paid seats in January 2026, up 6% year on year (Microsoft FY26 Q2 earnings).
- Teams Phone reached 26 million PSTN users by December 2025, up from 20 million in April 2024, about 30% growth in 20 months (UC Today).
- Only about 6% of Teams users also use Teams Phone for external calling (Cavell Group, via UC Today).
- Microsoft 365 Copilot passed 30 million paid seats by June 2026, double the 15 million reported in January 2026 (Microsoft FY26 Q4 earnings).
- The average worker receives 153 Teams messages every weekday (Microsoft Work Trend Index, 2025).
- Microsoft 365 users are interrupted every 2 minutes by meetings, emails or notifications (Microsoft Work Trend Index, 2025).
- Active AI agents in Microsoft 365 grew 15 times year on year (Microsoft 2026 Work Trend Index, May 2026).
- In September 2025, the European Commission accepted Microsoft's commitments to sell Microsoft 365 without Teams at an appreciably lower price, binding for 7 years (Computerworld).

- Skype was retired in May 2025, and its users were moved to Microsoft Teams free.
Already using Teams? Only about 6% of Teams users make external calls from it. Add your business phone number to Teams with The VoIP Shop's
Teams Phone System.
User base and active users
Microsoft Teams reached more than 320 million monthly active users in its last official count, reported by Microsoft in late 2023. Microsoft has not released a newer Teams-specific figure since, so any number above that is an industry estimate. UC Today put the total above 350 million by December 2025.
The clearer growth signal now comes from Microsoft 365, which bundles Teams into most business plans. Microsoft 365 commercial paid seats grew from 446 million to more than 450 million in a single quarter, up 6% year on year, and Microsoft 365 revenue grew 17% year on year (Microsoft FY26 Q2 earnings, January 2026).
450M+
Microsoft 365 commercial paid seats
January 2026 · +6% year on year · revenue +17%
How people use Teams
153
Teams messages per worker, every weekday
2 min
Between interruptions from meetings, emails or notifications
57%
Of meetings are ad hoc, called with no invite
117
Emails received per worker, per day
- Nearly 1 in 3 meetings now span multiple time zones, up 35% since 2021.
- Meetings after 8pm are up 16% year on year.
- 11am is the most overloaded hour of the working day.
This is the environment UK businesses are managing, and it is why answering and routing calls cleanly inside Teams matters more than it did even two years ago.
Microsoft Teams Phone statistics 2026
- 26 million Teams Phone PSTN users by December 2025, up from 20 million in April 2024 (UC Today).
- About 6% of Teams users use Teams Phone for external calling (Cavell Group).
Teams Phone is growing fast, but at only around 6% of Teams users it is still heavily under-penetrated. For most businesses the chat and meeting side of Teams is embedded, while the phone line is still on an older, separate system. That gap is the opportunity. Adding calling to Teams through
Direct Routing or Operator Connect lets a business keep its existing numbers and run calls, queues and voicemail inside Teams.
Teams Phone PSTN users (millions)
Source: UC Today | about 30% growth in 20 months
26 million people now make phone calls through Teams Phone. Keep your existing numbers, cut call costs by up to 40% and manage calls, queues and voicemail in Teams.
AI, Copilot and agents in Microsoft Teams
- Microsoft 365 Copilot grew from 15 million paid seats in January 2026 to more than 30 million by June 2026, with net seat additions more than doubling quarter on quarter (Microsoft FY26 Q4 earnings).
- Microsoft says Copilot's weekly engagement is now comparable with Outlook and Teams.
- Active agents in Microsoft 365 grew 15 times year on year, and 18 times in large enterprises (2026 Work Trend Index, 20,000 workers across 10 markets including the UK).
- 19% of Copilot conversations are about collaboration, and 49% support cognitive work such as analysis.
- Only 26% of AI users say their leadership is clearly aligned on AI.
AI is moving from chat into calls. The same shift that put Copilot into Teams messages is now reaching the phone line. Our
Agent AI Assist adds AI call handling and assistance to your phone system, and works across Yeastar and Cisco Webex. For a wider view, see our
AI phone systems pages.
Industry and sector adoption
Teams and Microsoft 365 adoption now reaches some of the largest organisations in the UK and worldwide. In the healthcare sector, NHS England is rolling out Microsoft 365 Copilot to 505,000 clinicians and staff (Microsoft FY26 Q4 earnings call, July 2026).
Large enterprise rollouts include EY (400,000 staff), KPMG (276,000 or more) and HSBC (200,000), each deploying Microsoft 365 and Copilot at scale.
The Rise of Microsoft Teams, 2017 to 2026
Tap any point to see the figure. Teams Phone and Copilot are driving the most recent growth.
30M+
More than 30 million Microsoft 365 Copilot paid seats, double January's 15 million.
June 2026Market and regulatory changes
12 September 2025:
the European Commission accepted Microsoft's commitments. Microsoft 365 and Office 365 must be offered without Teams at an appreciably lower price, binding for 7 years, with interoperability and data portability rules for 10 years. This followed complaints from Slack in 2020 and alfaview in 2024 (Computerworld).
May 2025:
Skype was retired, and its users were moved to Microsoft Teams free.
Make Microsoft Teams your phone system
UK-based support, Direct Routing via our carrier-grade SIP platform, and a free guided Teams demo.
The 2026 Microsoft Teams stats library
Every verified figure on this page in one place. Tap a column heading to sort.
| Statistic | Figure | Date | Source |
|---|---|---|---|
| Teams users (industry estimate) | 350M+ | Dec 2025 | UC Today |
| Teams Phone PSTN users | 26M | Dec 2025 | UC Today |
| Teams messages per worker | 153 per weekday | Jun 2025 | Microsoft Work Trend Index |
| Interruption frequency | Every 2 minutes | Jun 2025 | Microsoft Work Trend Index |
| Ad hoc meetings (no invite) | 57% | Jun 2025 | Microsoft Work Trend Index |
| Teams monthly active users (official) | 320M+ | Late 2023 | Microsoft via Windows Central |
| NHS England Copilot rollout | 505,000 staff | Jul 2026 | Microsoft FY26 Q4 call |
| Microsoft 365 Copilot paid seats | 30M+ | Jun 2026 | Microsoft FY26 Q4 |
| Microsoft 365 commercial paid seats | 450M+ | Jan 2026 | Microsoft FY26 Q2 |
| Microsoft 365 revenue growth | +17% YoY | Jan 2026 | Microsoft FY26 Q2 |
| Microsoft 365 Copilot paid seats | 15M | Jan 2026 | Microsoft FY26 Q2 |
| Teams Phone PSTN users (previous) | 20M | Apr 2024 | Microsoft FY24 Q3 |
| Active agents in Microsoft 365 | 15x YoY | May 2026 | Microsoft 2026 Work Trend Index |
| EU Teams unbundling commitments | 7 years | Sep 2025 | European Commission via Computerworld |
| Teams Phone penetration of Teams users | ~6% | Dec 2025 | Cavell Group via UC Today |
Frequently asked questions
How many people use Microsoft Teams in 2026?
How many people use Microsoft Teams Phone?
How many Microsoft 365 users are there?
How many businesses use Microsoft Copilot?
Can you buy Microsoft 365 without Teams?
How many Teams messages does the average worker get?
Written By | About the Author
kullbant singh hothi has over 15 years of experience in the VoIP and telecoms industry. Drawing on a background in telecoms sales and leadership, he provides expert, impartial advice on VoIP and cloud telephony solutions. As a lead author for The VoIP Shop,
kullbant singh hothi
helps businesses understand and adopt modern communication technologies.
Sources
Microsoft FY26 Q2 results summary
Microsoft investor relations and earnings transcripts
Microsoft FY26 Q4 Copilot figures
UC Today, Teams Phone 26 million
Teams Phone 20 million, FY24 Q3
Microsoft WorkLab, Breaking down the infinite workday
Microsoft 2026 Work Trend Index
