The VoIP Shop provides cloud and VoIP phone systems for businesses throughout Manchester. Plans range from £13.95 to £23.99 per user per month and include 0161 number porting and handset configuration.
24/7 UK support
Answered in the UK, not offshore
0161 porting
Keep the number you already have
Local VoIP Phone System Support Across
Manchester
Supporting Manchester businesses, UK wide
One team handles your installation and ongoing support, with engineers available across Manchester and remote assistance when needed.
Dial 0116 402 2222 and you will reach The VoIP Shop directly, the same people who install and maintain your system, not a scripted call centre.
The company has been serving UK businesses since 2014.
Our VoIP Services in Manchester
Your current number transfers over quietly, with no interruption your customers would notice. We coordinate the move with your existing provider so there is no gap in cover, and adding a second 0161 line or a number from elsewhere in the UK can be arranged at the same time. More on this in our
0161 area code guide.
Set your opening hours, direct callers to the correct team automatically, and hold people in an orderly queue rather than leaving them with an engaged tone during busy spells. Read more about our
IVR system.
A physical handset suits reception and anyone permanently at a desk, while the app works just as well for everybody else, all running on the one underlying system. See our
mobile and desktop apps.
One platform can cover every Manchester address you operate, or link Manchester with offices elsewhere in the UK. Calls between sites are free, transfers happen instantly, and billing arrives as a single invoice rather than several. Learn more about our
PBX phone systems.
Cover runs continuously, weekends and bank holidays included, and you deal with a named account manager who already knows how your system is configured. See our
support service
and
service level agreement.
Not certain what your business actually requires? We start by understanding how your team currently handles calls, then put forward a recommendation, at no cost and with no obligation to proceed.
Integrations and Compatibility for Manchester Businesses
Microsoft Teams phone system
Businesses already using
Microsoft Teams can make and take calls on their business number from inside the app itself, removing the need to jump between separate tools.
CRM integrations
A customer's record can appear on screen the moment they call, while outbound calls log themselves automatically. Our platform connects with the
CRM systems most UK companies already rely on, among them
HubSpot,
Salesforce,
Microsoft Dynamics,
Sage,
Xero,
Zoho,
Zendesk and
Monday.com.
Sector-specific software
For businesses running specialist software, we go beyond general CRM connections.
Clio
links the phone system into legal practice management, the same setup we built for MLP Law, while
Dentally,
Pearl Dental and
Aerona
cover dental practices, our
GP Surgeries and Doctors
solutions serve surgeries,
EdTech Pro supports schools, and
Street.co.uk connects into estate agency workflows.
Keeping your existing handsets
Handsets that are already SIP compatible will often carry across onto our platform with no need to replace them. Anywhere that will not work, we say so during the consultation rather than leaving it as a surprise later.
The 2027 Switch Off: What Manchester Businesses Need to Know
What is changing on the UK phone network
Openreach is retiring the old copper based PSTN network nationwide, shifting analogue and ISDN services onto digital lines carried over broadband. Once a local exchange completes that move, equipment still running on the old copper technology stops working altogether.
Full detail in our
BT switch off guide and
PSTN switch off guide.
What happens if you do nothing
Any business still depending on an analogue or ISDN line when its local exchange switches over will find that phone stops working outright. The consequences spread further than the handset itself, reaching alarm systems, door entry systems, lift phones and card payment terminals that all rely on the same lines.
Checking whether your business is affected
A fast way to tell: paying separate line rental or running an ISDN circuit means this affects you directly. Already running a cloud based system? You are already covered. Unsure which category fits?
Use our broadband availability checker to see what is available at your Manchester premises, or get in touch and we will check for you, free of charge.
Why Professional Installation Matters
Cloud phone systems are often marketed as something you can set up yourself in an afternoon, and technically, that is true. The difference between a system that merely runs and one that genuinely fits how your team works day to day usually comes down to how it was configured in the first place.
| Feature or Task | Self setup | Professional installation |
|---|---|---|
| Configuration | Left for you to figure out | Built around how your team actually operates |
| Call quality | Whatever your network allows | Network assessed and tuned beforehand |
| Number porting | Managed by you | Arranged for you, timed to reduce disruption |
| Call routing | Left on default settings | Built around your departments and needs |
| Training | Self guided help articles | Live training delivered to your team |
| Support | Submit a ticket and wait | A dedicated contact plus 24/7 UK cover |
| If something breaks | Yours to sort out | Our team investigates it |
DIY Setup vs Professional Installation
Most call outs we get are not for a system that has actually broken, they are for one that technically runs but was never configured properly in the first place. Calls land in the wrong place, queues were never built out, and staff quietly lose faith in the phone system altogether.
Our
VoIP installation checklist covers what a proper setup should include.
How We Install Your Manchester Phone System
1
We start by understanding how your business handles calls today, checking your broadband connection, and reviewing your current setup, all before recommending anything at all.
2
Using what we have learned, we design your routing, departments, opening hours and handset choices. You see the complete plan, and the full price, before anything is ordered.
3
With the system installed and configured, we transfer your existing numbers across. Timing is arranged to keep disruption to a minimum, and your old numbers remain live until the new setup is confirmed working.
4
Once your team has been trained, you have a named account manager and 24/7 UK support in place from day one.
Still under contract elsewhere? We plan the switch around your notice period rather than ours. Most transitions cause little disruption in practice, since your existing phones keep working right up until the new system has been tested and the numbers have moved.
How to Choose a Business Phone System Provider in Manchester
Questions worth asking any provider
- Where is the support team actually based, and what hours can they be reached by phone?
- If you decide to leave later, will you be able to keep your existing phone numbers?
- What happens to incoming calls if your office internet connection fails?
- Do their own engineers carry out installations, or is that outsourced to a third party?
- Does the system connect with the software your business already relies on?
- Is the price you are quoted the full picture, or do extras like call recording and Teams integration cost more on top?
Types of provider you will come across
Most companies offering business phone systems in Manchester fall into a few categories. Understanding the difference can help you compare providers more effectively.
Telephony is one of several services they provide, alongside IT support, networking and other business technology. Their level of specialist telephony expertise can vary.
These providers focus on one particular phone system or platform, so their recommendations are limited to what they sell. This can work well if that platform matches your requirements.
Some providers are based in Manchester, while others are national companies with dedicated pages for different cities. Check where their support team is based, whether site visits are available, and how support works after you become a customer.
Phone Systems for Manchester Industries
A missed call at a solicitor's office or an accountancy practice can mean lost business, not just an inconvenience. Each fee earner gets a direct line of their own, calls can be recorded where compliance requires it, and every interaction logs straight into the CRM.
See how we did this for
MLP Law.
Practices that make the switch tend to see fewer appointments slip through the cracks, with reception given a straightforward way to manage the phone rather than staff handing out personal mobile numbers after hours. The system connects directly with the practice management software most UK clinics already use.
See our Dental Tech case study.
The impact is most obvious first thing in the morning, when patients get a proper queue and a callback option instead of an engaged tone, and reception gets reporting that shows exactly how many calls were answered against how many were missed.
We integrate with Call Connect GP.
Whichever negotiator happens to be free, the call still gets answered, and it links automatically to the correct property record without anyone needing to log it by hand.
See our
Berkley Estates case study.
A single platform covers reception, offices and every department across the whole site, replacing a mix of separate lines with something far easier to manage.
See our
Mountbatten School case study.
Guest room phones, reception and front-of-house communications can all run through one system, without the need for large equipment to install or maintain on-site.
See our
Athena Hotel case study.
Every location shares one system. Calls between offices cost nothing, staff can transfer to any branch as easily as to the next room, and everything appears on a single bill rather than one invoice per building. Read more about our
enterprise phone system.
Case Study: MLP Law, North West England
SECTOR
Legal Services
SIZE
26 Users 4 Offices
LOCATION
North West England
PRODUCT
Yeastar Cloud Phone System with Clio Integration
The challenge
MLP Law is a well established North West law firm working with both business and private clients, with offices in Altrincham, Manchester, Leeds and Lymm. Before working with The VoIP Shop, the firm's phone system and its Clio practice management software ran as two separate, unconnected tools. That meant staff had to jump between systems just to identify who was calling, note down the conversation afterwards, or pull up a client's file adding admin time and slowing things down at exactly the point client service mattered most. With teams spread across four sites, the firm needed a single communications setup that could plug directly into Clio and support flexible working throughout the business.
What we installed
We deployed a fully managed Yeastar Cloud Phone System across all four offices, built around a direct
Clio integration so incoming calls trigger an automatic caller pop-up with the right contact and matter details, and staff can click to call straight from within Clio itself. The setup also includes AI-generated call transcripts and summaries, desktop and mobile softphone apps, and centralised reporting with live wallboards, alongside a small number of retained desk handsets. The firm's existing phone numbers were ported across with no disruption to day-to-day calls.
The results
- Telephony and Clio now work as a single connected system, rather than two separate tools
- Click-to-call and automatic caller pop-ups have cut down manual call logging and admin
- Staff get instant access to client and matter details before they even answer the phone
- AI call transcripts and summaries reduce the need for handwritten notes and support smoother handovers
- Consistent calling experience for staff whether they're in Altrincham, Manchester, Leeds, Lymm, or working remotely
- Live wallboards and advanced reporting give management real-time visibility across all four offices
"The team at The VoIP Shop have been fantastic to work with from start to finish. The team were reassuring and took the time to answer all of our questions thoroughly. Support tickets are handled quickly and efficiently, which has made the entire experience seamless. Overall, we've been very impressed with both the service and the team."
VoIP Phone Systems Across Greater Manchester
Our installation and support cover extends well past the city centre and across Greater Manchester as a whole.
Business phone systems for firms in and around the city centre, including those based in Spinningfields, with 0161 number porting and the same UK based support offered right across the region.
Cloud phone systems for businesses operating at MediaCity and throughout Salford, with flexible configurations suited to creative, media and professional services companies working across more than one site.
VoIP phone systems for businesses throughout Trafford and Stockport, installed and supported using exactly the same process wherever in the borough your business happens to sit.
Coverage also extends to businesses across Bolton, Oldham and Rochdale, with number porting and installation carried out to the same standard as anywhere else in Greater Manchester.
We support businesses across Wigan, Bury and the surrounding boroughs too. Wherever your premises are based, installation, number porting and ongoing support are handled the same way. See our
broadband deals in Manchester for connectivity options across the region.
Manchester Business Phone System FAQs
Do you have engineers based in Manchester, or is this a call centre?
Our support team works from the UK and is available 24/7, with a named account manager and engineers able to visit Manchester premises whenever required. Every call is picked up by the people who manage your system, rather than an outsourced call centre reading from a script.
Will we keep our 0161 number when we switch?
Yes. Number porting transfers it across with little to no disruption, and it stays portable if you ever decide to move providers again in future.
Is broadband in Manchester good enough for VoIP, and what happens if it drops?
Manchester generally has strong full fibre coverage, particularly around the city centre and MediaCity, though availability does vary from one postcode to the next, so we check your specific address during your free consultation using our broadband availability checker. Where set up in advance, calls can fail over automatically to mobiles or another office if the internet connection goes down, and our Gold Level support adds a 5G backup option on top.
How long does installation take?
Most systems go live within a few days of the initial consultation. Number porting runs alongside the setup, and your existing phones stay in service until the new system has been confirmed as working, keeping disruption to a minimum.
Which Manchester businesses do you work with?
Clients include MLP Law, a North West law firm with offices spanning Altrincham and MediaCity, where we brought four offices together onto a single cloud phone system with Clio integration built in, we also work with GP surgeries and healthcare providers across the region.