3CX Phone System
- Call Logging
- Call Reporting
- Call Transfer
- Call Forwarding
- Call Routing
- Conference Calling
- Call Recording
- With fully qualified advanced certified 3CX engineers, The VoIP Shop are 3CX experts.
- As a leading 3CX Gold partner, we are recognized for our expertise by the company.
- Our team has successfully deployed and managed hundreds of 3CX telephony systems.
- Our team of certified 3CX hosted providers has deep knowledge of SIP configuration and security.
- We handle the full setup for you, including number porting from your current provider.
A Guide to 3CX Phone Systems for UK Telecom Businesses
This guide explores 3CX, a software-based phone system designed for businesses of all sizes. It delves into its functionalities, benefits, and how it compares to other solutions in the UK telecom market.
What is 3CX?
3CX is a software-based PBX system built on the SIP (Session Initiation Protocol) standard. It functions with various phone hardware and offers web browser-based extensions and mobile applications. Notably, the software itself can be hosted on a remote server, on-premise (local server), or both for added flexibility. 3CX is recognized as a leading IP PBX for small and growing businesses due to its cost-effectiveness and adaptability.
Understanding 3CX PBX and 3CX IP PBX Phone System
The 3CX PBX (Private Branch Exchange) is an advanced internal phone network designed for businesses, offering enhanced communication and management capabilities. Unlike traditional PBX systems that rely on dedicated phone lines and hardware,
the 3CX PBX provides greater flexibility and scalability.
On the other hand, the 3CX IP PBX(Internet Protocol PBX) leverages internet technology to deliver a comprehensive communication solution. This system supports voice, video, and instant messaging, ensuring businesses benefit from increased scalability, cost-effectiveness, and a wide range of features that cater to modern communication needs.
Private Branch Exchange (PBX)
A private phone network within a company or organization.
Conventional PBX
Utilizes traditional phone lines and stations, allowing connections to the Public Switched Telephone Network (PSTN) through endpoints like phones or fax machines. Limited by a maximum number of external phone lines and internal extensions.
IP PBX
A PBX system leveraging an IP network, offering additional communication features like voice, video, and instant messaging. Enables an unlimited number of extensions and lines, along with complex functionalities not readily achievable with a conventional PBX. Essentially, an IP PBX integrates VoIP technology with a traditional PBX system.
What is a 3CX Phone System?
3CX is more than a simple business telephone system, offering unified communications along with advanced features.
Your business communications can be taken to the next level with the right Unified Communications solution, improving collaboration, boosting productivity, increasing mobility and improving customer experience.
Users of 3CX's modern, intuitive VoIP soft phones and smartphones have instant access to communication tools such as status, instant messaging, web conferencing, chat and voicemail to email, and more.
How Does a 3CX Phone System Work?
A 3CX Phone System is a software-based phone system that helps businesses communicate with their customers and employees more effectively. It is designed to be an all-in-one solution for VoIP, video conferencing, and unified communications. It allows users to use their existing hardware and infrastructure while taking advantage of the latest technologies.
With 3CX, businesses can easily manage multiple calls at once, create automated workflows, and integrate with other applications such as CRM systems. In addition, it provides advanced features such as call recording and analytics that help businesses better track customer interactions. With 3CX's intuitive user interface and powerful features, it is easy to see why so many businesses are turning to this phone system for their communication needs.
3CX turns your voice into digital data packets and sends them over your internet connection. Staff make and take calls on desk phones, the 3CX web and desktop apps, or the iOS and Android apps. Call routing, voicemail and conferencing are all managed from one web console.
How does 3CX Phone System help businesses?
3CX Phone System is an all-in-one communications solution that helps businesses streamline their operations and improve customer service. This powerful platform enables businesses to easily manage their phone system, including features such as call forwarding, voicemail, call recording, and more.
Furthermore, 3CX Phone System provides businesses with the tools they need to stay connected with customers and colleagues no matter where they are located. With its intuitive user interface and robust feature set, 3CX Phone System makes it easier than ever for businesses to keep their operations running smoothly while providing a superior customer experience.
3CX Hosted Or On-Premise Phone System
In the wake of the coronavirus epidemic, your employees are probably trying to manage various video apps and personal phones. Would you like to improve the customer experience and make it more convenient for your staff while spending less money? With 3CX, it's an all-inclusive phone system that includes call queues and built-in video calls, web conferencing, and much more. Furthermore, you'll be able to integrate live chat from websites, Facebook, and text messages all in one place. These features are all remote-friendly, meaning your employees can use these features from any location via mobile or browser applications. 3CX can be scaled to fit your needs and is still cost-effective! It's open-platform and compatible with the most popular IP phones and SIP trunks.
On premise or cloud hosted 3CX: what is the difference?
| On premise 3CX | Cloud hosted 3CX | |
|---|---|---|
| Where it runs | A server in your office | A virtual server in a secure data centrens |
| Who maintains it | You, or us under a support contract | Us, or you if you choose self managed |
| Upfront cost | Server hardware | No server to buy |
| Resilience | If the server, power or office internet goes down, your phones go down | Resilience comes from the data centre, not your comms cupboard |
| Remote staff | Connect over the internet to your office | Connect the same way as office staff |
Both run the same 3CX apps, desk phones and features. Not sure which fits? We will compare both against your site, users and budget.
Lockdown-ready your team!
- Connect office extensions on Android & iOS apps for remote jobs.
- Empower your team. Get in touch via phone, video & chat.
- App-free web conferencing. Meet with clients face-to-face.
- Live chat on your website. Let customers get in contact easily.
One system. All requests.
- Manage calls efficiently. Advanced queue features.
- Connect Facebook and SMS. Answer customer messages from 3CX.
- Live chat with website visitors. Simply switch to a video or call.
- CRM integration.
- Up-to-date synced and track all client details.
Affordable & easy to manage.
- Save money up to 75% on PBX fees/month. Free 3CX SMB edition for up to 10 users.
- Configure 3CX in minutes using the setup wizard.
- Easy to use with approved IP phones.
- Save money on calls with the SIP trunk you choose.
App-free web conferencing
Live call & chat with online visitors
Easy management on-premise or hosted
Advanced call center features & reporting
Reduce phone bills up to 75%
Answer Facebook page messages
Work remotely with 3CX apps
Send professional business texts
PBX: Reinvented for
Remote Workforce
- Built for remote working.
- Cloud or on-premise.
- Easy to install and manage.
- Secure, reliable, flexible.
Video Conferencing:
App-free & Easy
- No hassle video conferencing.
- Presentation & remote assistance tools.
- Smartphone apps to meet on-the-go.
- For unlimited users.
Live Chat: Maximize
Website Conversions
- Convert visitors to leads & sales.
- Elevate chats to calls or video.
- Enhance customer experience.
- One easy interface for all.
Benefits for 3CX Phone System
3CX is a popular IP PBX solution known for its ease of use, flexibility, and affordability.
3CX provides a comprehensive communications platform that is perfect for growing businesses. The VoIP Shop is a specialist in sourcing and providing the most recent telecommunications technology. 3CX is no exception.
3CX is a comprehensive phone system created for small and medium-sized businesses looking for tools to expand their reach. Installation and management of your business's phone system are easy with an open-standards PBX.
- It is much easier to set up and configure than a proprietary telephone system.
- High-level communication software.
- 3CX Phone makes call management an easy
- Enhance Mobility - Use Your Extension Anywhere
- Extensive Enterprise Level Feature
- Complete control of your phone system
- Integrate into your favorite software
- Reduce IT team costs
- Services that scale with your business and can be retracted or expanded upon request
- Simple-to-use features
How is 3CX licensed?
3CX is licensed by the number of simultaneous calls, not per user. 3CX prices it per system, not per seat, so adding staff does not automatically add cost. The free 3CX SMB edition covers up to 10 users. Ask us for a quote sized to your call volumes.
3CX: A Feature-Rich IP PBX Solution
3CX is a popular IP PBX solution known for its ease of use, flexibility, and affordability. Here's a breakdown of its key features:
Simple Setup and Integration
3CX can be deployed on-premise, hosted in the cloud, or through a hybrid model. The setup process is straightforward, requiring an internet connection, a 3CX license, and a SIP Trunk (explained later). Integration with other business applications like CRM systems is also readily achievable.
Unified Communications
3CX goes beyond traditional phone calls. It offers functionalities like video conferencing, live chat, instant messaging, and mobile applications for iOS and Android devices. This fosters seamless communication and collaboration within your organization.
CRM Integration
3CX integrates seamlessly with popular CRM platforms like Salesforce and Microsoft Dynamics. This allows you to manage calls, access customer data, and streamline workflows from a single interface
Live Chat
Enhance customer engagement by offering real-time support through a live chat window on your website. Visitors can easily connect with your sales or support teams for immediate assistance.
Web Conferencing
Conduct online meetings, presentations, or training sessions with ease using 3CX's web conferencing features. Eliminate geographical barriers and collaborate effectively with colleagues and clients.
Mobile Applications
Take your business communications on the go with the 3CX mobile apps. Access your company phone book, make calls, and send messages directly from your smartphone.
Robust Security
3CX prioritizes data security with features like secure SSL login, encryption protocols, and backup and restore functionality
Remote Work With 3cx Apps
Covid-19 uncovered businesses that were not prepared for remote working. Employees began using personal messaging applications to connect with their colleagues and customers. It is effective to a certain extent; however, personal information (status telephone number, status) is made public, and it is impossible to keep track of calls and recordings. 3CX was created to allow remote work. Thanks to 3CX's iOS and Android apps, business communication does not have to be tied to office space. You can take your extension wherever you go and work from anywhere. Respond to Facebook and web-based messages, make and take calls, talk to colleagues, or start video calls at any time and make sure your clients are pleased even when you're working remotely.
Call, message, video,
meet – anywhere.
- Answer Facebook and website chats.
- Make a video call from your IOS or Android phone.
- Simply switch chat and calls with team.
- Switch your status and check your colleagues availability.
Cut your telephone
bills in half.
- Licensed per system, not per user.
- No need for a deskphone. Use your smartphone.
- No learning curve. Start working immediately.
- Reduce expensive mobile calls between customers and employees.
Easy to configure
and manage.
- Configure remotely via QR code. No hassle setup.
- Highly Secure communication with end to end encryption capability.
- Easy to deploy and manage. No special training.
- SIP forking – use 3CX app and deskphone simultaneously.
3CX with CRM Integration - Know Who’s Calling
Integrate your helpdesk or CRM system with 3CX. Be aware of who is calling you before picking up the phone. Open the customer's account, be ready to go, and then find out when they last called and with whom they spoke. Reduce your agent's time and make sure you impress your customer. You'll have more satisfied customers take on more calls, and generate more sales! The integration allows users to make calls directly from the CRM software. Select a number to start a call, and then record and record the call simultaneously. Calls from new numbers will allow you to create new customer records in minutes. Sales staff will get wings.
know who is calling - KYC
- Finds the caller's ID in the CRM record.
- Creates the customer record from scratch for new numbers.
- The call logs to the customer's account allow you to view the history of calls.
- Make your customers feel special and make your staff less tense by reducing their searching time.
Empower your sales force
and agents.
- Start calls with just one click directly within your CRM.
- Automatedly creating customer records.
- Automated call journaling takes away the hassle of manually entered call logs.
- Develop custom call flows to automate workflows and questions.
Integrate with popular CRM
- Salesforce, Microsoft Dynamics.
- Microsoft Outlook, Microsoft 365.
- Zendesk, Hubspot and many more.
- REST enabled systems can integrate CRM.
Customer workflows fully automate with the CFD.
- Get the number of your customer or case to speed up the process.
- The call is routed according to the customer number or custom questions.
- The caller's location is determined by the times of the day or telephone surveys.
- Find out more the details about our Contact Flow Designer (CFD).
3CX Whisper AI Integration
Unlock the Future of Communication with 3CX
Experience the Next Generation Of Business Communication
Key Features
- Advanced Speech Recognition
2. Conversation Analysis
3. Emotion Detection
Seamless CRM Integration
Boost Your Efficiency with Zendesk & Creatio
Benefits of CRM Integrations
Discover More Of Our Services
Automate tasks, manage teams, and gain valuable insights with our feature-rich PBX system. Stop juggling calls and start focusing on what matters.
Revolutionize the way the world connects with TheVoIPShop, pioneers of hyper-speed broadband infrastructure. Let's break the digital shackles and unleash possibilities.
Say goodbye to dropped calls and frustrating dead zones. We offer seamless network coverage, reliable Wi-Fi hotspots, and blazing-fast 5G to keep your team connected - no matter where the work takes them.
Forget clunky desk phones. Our tailored VoIP solutions give you crystal-clear calls, automated greetings, seamless conference calls, and smart call management – all in one easy-to-use platform. Revolutionize your communication, empower your team, and watch your business soar.
FAQs
Answers to some of our most commonly asked 3CX Phone System questions.
What type of phone system is 3CX?
3CX is a software-based PBX (Private Branch Exchange) system, providing businesses with a complete unified communications solution, including voice, video, and messaging capabilities.
How does 3CX Phone System work?
3CX Phone System works by connecting calls through the internet rather than traditional phone lines, enabling employees to make and receive calls from anywhere, on any device. It integrates with common communication tools and offers advanced features such as call routing, IVR, and more.
Can 3CX run on premise or in the cloud?
Yes. 3CX can run on a server in your office, on a cloud server in a data centre, or a mix of both. The apps and features are the same either way.
How much does a 3CX phone system cost?
It depends on how many calls you need at the same time, not how many users you have. 3CX is licensed by simultaneous calls, and a free edition covers up to 10 users. We will quote for licences, calls and phones together.
How do I setup my 3CX phone?
Steps to set up your 3CX phone system:
- Install 3CX software on a server
- Configure PBX settings
- Set up extensions for users
- Connect system to phones and network
- Reference installation and configuration guides from 3CX support.
Can 3CX work without internet?
No, 3CX Phone System requires an internet connection to function as it uses VoIP technology to make and receive calls. Without internet, the system will not be able to connect calls and provide its full range of features.
How do I use 3CX on my phone?
To use 3CX on your phone:
- Download the 3CX app from the App Store or Google Play Store
- Enter your extension number and password
- Connect to Wi-Fi or mobile data
- Make and receive calls, send messages, and access advanced features through the app.
What does 3CX integrate with?
3CX connects with CRM and helpdesk systems such as Salesforce, Microsoft Dynamics, HubSpot and Zendesk, plus Microsoft 365. Incoming calls show the caller's record, and calls are logged automatically.
What are the benefits of 3CX?
3CX offers several benefits, including cost savings, increased efficiency, enhanced mobility and flexibility, improved communication and collaboration, and advanced features such as video conferencing, call recording, and automatic call distribution.
Can 3CX make international calls?
Yes, 3CX allows making international calls through its VoIP technology, as long as an internet connection is available. This can result in cost savings compared to traditional international calling methods.
Is 3CX secure?
Yes, 3CX utilizes various security measures like encryption, secure password policies, and regular security updates to protect users’ data and communication. It also complies with international security standards such as GDPR.
What support do I get with 3CX from The VoIP Shop?
As a 3CX Gold Partner, our certified 3CX engineers set up, port your numbers and support your system from our UK team.