3CX Phone System

3CX Phone System

  • Call Logging
  • Call Reporting
  • Call Transfer
  • Call Forwarding
  • Call Routing
  • Conference Calling
  • Call Recording
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3CX Phone Systems

Trusted By

3cx phone system used by UK Parliament
3cx phone system used by Leicester City Council
3cx phone system used by Leicester Krispy Kreme
3cx phone system used by Leicester Vinci Energies

Your Authorized Gold Partner for 3CX Phone Systems

  • With fully qualified advanced certified 3CX engineers, The VoIP Shop are 3CX experts.
  • As a leading 3CX Gold partner, we are recognized for our expertise by the company.
  • Our team has successfully deployed and managed hundreds of 3CX telephony systems.
  • Our team of certified 3CX hosted providers has deep knowledge of SIP configuration and security.

What is a 3CX Phone System?

What is a 3CX phone system

3CX is more than a simple business telephone system, offering unified communications along with advanced features.

Your business communications can be taken to the next level with the right Unified Communications solution, improving collaboration, boosting productivity, increasing mobility and improving customer experience.

Users of 3CX's modern, intuitive VoIP soft phones and smartphones have instant access to communication tools such as status, instant messaging, web conferencing, chat and voicemail to email, and more.

How Does a 3CX Phone System Work?

How Does a 3CX Phone System Work?

A 3CX Phone System is a software-based phone system that helps businesses communicate with their customers and employees more effectively. It is designed to be an all-in-one solution for VoIP, video conferencing, and unified communications. It allows users to use their existing hardware and infrastructure while taking advantage of the latest technologies.


With 3CX, businesses can easily manage multiple calls at once, create automated workflows, and integrate with other applications such as CRM systems. In addition, it provides advanced features such as call recording and analytics that help businesses better track customer interactions. With 3CX's intuitive user interface and powerful features, it is easy to see why so many businesses are turning to this phone system for their communication needs.

How does 3CX Phone System help businesses?

How does 3CX Phone System help businesses?

3CX Phone System is an all-in-one communications solution that helps businesses streamline their operations and improve customer service. This powerful platform enables businesses to easily manage their phone system, including features such as call forwarding, voicemail, call recording, and more.


Furthermore, 3CX Phone System provides businesses with the tools they need to stay connected with customers and colleagues no matter where they are located. With its intuitive user interface and robust feature set, 3CX Phone System makes it easier than ever for businesses to keep their operations running smoothly while providing a superior customer experience.

3CX Hosted Or On-Premise Phone System

In the wake of the coronavirus epidemic, your employees are probably trying to manage various video apps and personal phones. Would you like to improve the customer experience and make it more convenient for your staff while spending less money? With 3CX, it's an all-inclusive phone system that includes call queues and built-in video calls, web conferencing, and much more. Furthermore, you'll be able to integrate live chat from websites, Facebook, and text messages all in one place. These features are all remote-friendly, meaning your employees can use these features from any location via mobile or browser applications. 3CX can be scaled to fit your needs and is still cost-effective! It's open-platform and compatible with the most popular IP phones and SIP trunks.

3CX Hosted Or On-Premise Phone System

Lockdown-ready your team!

  • Connect office extensions on Android & iOS apps for remote jobs.
  • Empower your team. Get in touch via phone, video & chat.
  • App-free web conferencing. Meet with clients face-to-face.
  • Live chat on your website. Let customers get in contact easily.
3cx phone system
3cx phone system login

One system. All requests.

  • Manage calls efficiently. Advanced queue features.
  • Connect Facebook and SMS. Answer customer messages from 3CX.
  • Live chat with website visitors. Simply switch to a video or call.
  • CRM integration.
  • Up-to-date synced and track all client details.

Affordable & easy to manage.

  • Save money up to 75% on PBX fees/month. Free for unlimited users!
  • Configure 3CX in minutes using the setup wizard.
  • Easy to use with approved IP phones.
  • Save money on calls with the SIP trunk you choose.
Affordable & easy to manage by 3cx pbx

App-free web conferencing

Live call & chat with online visitors

Easy management on-premise or hosted

Advanced call center features & reporting

Reduce phone bills up to 75%

Answer Facebook page messages

Work remotely with 3CX apps

Send professional business texts

Why choose The Voip Shop to provide your Cloud Phone System. 

Typical businesses
save 40% on their
call charges alone

Expert UK based
engineers provide
outstanding support

Benefit from system
upgrades without
updating your hardware

Honest per second
billing and no minimum
call charges

There are no
expensive annual
maintenance contracts

Keep your existing
Business Phone
Numbers

The system is easily
scalable to match
your business growth

If you move office, your
telephone number and
system moves with you

PBX: Reinvented for
Remote Workforce

  • Built for remote working.
  • Cloud or on-premise.
  • Easy to install and manage.
  • Secure, reliable, flexible.
3cx pbx remote working solution
3cx video conferencing system

Video Conferencing:
App-free & Easy

  • No hassle video conferencing.
  • Presentation & remote assistance tools.
  • Smartphone apps to meet on-the-go.
  • For unlimited users.

Live Chat: Maximize
Website Conversions

  • Convert visitors to leads & sales.
  • Elevate chats to calls or video.
  • Enhance customer experience.
  • One easy interface for all.
3cx Live Chat

Benefits for 3CX Phone System

3CX provides a comprehensive communications platform that is perfect for growing businesses. The VoIP Shop is a specialist in sourcing and providing the most recent telecommunications technology. 3CX is no exception.


3CX is a comprehensive phone system created for small and medium-sized businesses looking for tools to expand their reach. Installation and management of your business's phone system are easy with an open-standards PBX.

  • It is much easier to set up and configure than a proprietary telephone system. 
  • High-level communication software. 
  • 3CX Phone makes call management an easy
  • Enhance Mobility - Use Your Extension Anywhere
  • Extensive Enterprise Level Feature 
  • Complete control of your phone system
  • Integrate into your favorite software
  • Reduce IT team costs
  • Services that scale with your business and can be retracted or expanded upon request
  • Simple-to-use features


Remote Work With 3cx Apps

Covid-19 uncovered businesses that were not prepared for remote working. Employees began using personal messaging applications to connect with their colleagues and customers. It is effective to a certain extent; however, personal information (status telephone number, status) is made public, and it is impossible to keep track of calls and recordings. 3CX was created to allow remote work. Thanks to 3CX's iOS and Android apps, business communication does not have to be tied to office space. You can take your extension wherever you go and work from anywhere. Respond to Facebook and web-based messages, make and take calls, talk to colleagues, or start video calls at any time and make sure your clients are pleased even when you're working remotely.

Call, message, video,
meet – anywhere.

  • Answer Facebook and website chats.
  • Make a video call from your IOS or Android phone.
  • Simply switch chat and calls with team.
  • Switch your status and check your colleagues availability.
3cx - Call, message, video, meet – anywhere.
Cut your telephone bills in half by 3cx

Cut your telephone
bills in half.

  • 3CX phone free for limitless of users.
  • No need for a deskphone. Use your smartphone.
  • No learning curve. Start working immediately.
  • Reduce expensive mobile calls between customers and employees.

Easy to configure
and manage.

  • Configure remotely via QR code. No hassle setup.
  • Highly Secure communication with end to end encryption capability.
  • Easy to deploy and manage. No special training.
  • SIP forking – use 3CX app and deskphone simultaneously.
3cx phone system login to configure and manage the system

3CX with CRM Integration - Know Who’s Calling

Integrate your helpdesk or CRM system with 3CX. Be aware of who is calling you before picking up the phone. Open the customer's account, be ready to go, and then find out when they last called and with whom they spoke. Reduce your agent's time and make sure you impress your customer. You'll have more satisfied customers take on more calls, and generate more sales! The integration allows users to make calls directly from the CRM software. Select a number to start a call, and then record and record the call simultaneously. Calls from new numbers will allow you to create new customer records in minutes. Sales staff will get wings.

know who is calling - KYC

  • Finds the caller's ID in the CRM record.
  • Creates the customer record from scratch for new numbers.
  • The call logs to the customer's account allow you to view the history of calls.
  • Make your customers feel special and make your staff less tense by reducing their searching time.
3CX with CRM Integration - Know Who’s Calling
3cx - Empower your sales force and agents.

Empower your sales force
and agents.

  • Start calls with just one click directly within your CRM.
  • Automatedly creating customer records.
  • Automated call journaling takes away the hassle of manually entered call logs.
  • Develop custom call flows to automate workflows and questions.

Integrate with popular CRM


  • Salesforce, Microsoft Dynamics.
  • Microsoft Outlook, Microsoft 365.
  • Zendesk, Hubspot and many more.
  • REST enabled systems can integrate CRM.
3cx Integrate with popular CRM
Customer workflows fully automate with the CFD.

Customer workflows fully automate with the CFD.


  • Get the number of your customer or case to speed up the process.
  • The call is routed according to the customer number or custom questions.
  • The caller's location is determined by the times of the day or telephone surveys.
  • Find out more the details about our Contact Flow Designer (CFD).

Discover More Of Our Services

Automate tasks, manage teams, and gain valuable insights with our feature-rich PBX system. Stop juggling calls and start focusing on what matters.

Discover our extension based phone systems solutions →

Revolutionize the way the world connects with TheVoIPShop, pioneers of hyper-speed broadband infrastructure. Let's break the digital shackles and unleash possibilities.

Discover best superfast broadband for your business →

Say goodbye to dropped calls and frustrating dead zones. We offer seamless network coverage, reliable Wi-Fi hotspots, and blazing-fast 5G to keep your team connected - no matter where the work takes them.

Discover our sims deals for your business →

Forget clunky desk phones. Our tailored VoIP solutions give you crystal-clear calls, automated greetings, seamless conference calls, and smart call management – all in one easy-to-use platform. Revolutionize your communication, empower your team, and watch your business soar.

Discover our voip phone system small business solutions →
Explore The VoIP Shop Services →

Our Service operates on the UK's Tier1 Network

Tier1 Hosting Location
3CX Phone System hosted in Telehouse
The Telehouse London Data Centres

The Telehouse London Data Centres adhere to internationally recognised accreditations.

View International Accreditations

Call Transmit on National 
Telephone Network
3CX Phone System Call Transmit by openreach network
3cx phone system call transmit through openreach
Hosted By
3CX Phone System Hosted  3CX Cloud Server and Cisco
3CX Phone System Hosted  3CX Cloud Server and Cisco

3CX Flexible Pricing Plans Designed for Your Business

Trusted by 100,000 business users

Your new 3CX Phone System:

Unlimited Calls

Get Unlimited National, Local and Mobile Calls in the UK.


Lots of Bundled features

Included in your price, you get Voicemail, Call Reporting, Conference Calls, Voicemail to email and a dedicated App for mobile.


Fast and Efficient Installation

It’s easy to install and simple to learn which means staff require minimal training and avoids disruption amongst staff and IT departments.


Business Critical Reliability

Resilience is built into the core of the 3CX Phone System. Our telephone systems are relied upon by Taxi firms, Colleges, 24/7 Nursing homes, GP Surgery’s, Insurance Companies and more.


Benefits of SIP Trunking

  • Virtual presence
  • Cost savings and efficiency
  • Space for growth and scalability
  • Reliable technology


3CX Phone System - FORM 1

FAQs

Answers to some of our most commonly asked 3cx Phone System questions…

  • What type of phone system is 3CX?

    3CX is a software-based PBX (Private Branch Exchange) system, providing businesses with a complete unified communications solution, including voice, video, and messaging capabilities.

  • How does 3CX Phone System work?

    3CX Phone System works by connecting calls through the internet rather than traditional phone lines, enabling employees to make and receive calls from anywhere, on any device. It integrates with common communication tools and offers advanced features such as call routing, IVR, and more.

  • How do I setup my 3CX phone?

    Steps to set up your 3CX phone system:


    • Install 3CX software on a server

    • Configure PBX settings

    • Set up extensions for users

    • Connect system to phones and network

    • Reference installation and configuration guides from 3CX support.


  • Can 3CX work without internet?

    No, 3CX Phone System requires an internet connection to function as it uses VoIP technology to make and receive calls. Without internet, the system will not be able to connect calls and provide its full range of features.

  • How do I use 3CX on my phone?

    To use 3CX on your phone:


    • Download the 3CX app from the App Store or Google Play Store

    • Enter your extension number and password

    • Connect to Wi-Fi or mobile data

    • Make and receive calls, send messages, and access advanced features through the app.


  • What are the benefits of 3CX?

    3CX offers several benefits, including cost savings, increased efficiency, enhanced mobility and flexibility, improved communication and collaboration, and advanced features such as video conferencing, call recording, and automatic call distribution.

  • Can 3CX make international calls?

    Yes, 3CX allows making international calls through its VoIP technology, as long as an internet connection is available. This can result in cost savings compared to traditional international calling methods.

  • Is 3CX secure?

    Yes, 3CX utilizes various security measures like encryption, secure password policies, and regular security updates to protect users' data and communication. It also complies with international security standards such as GDPR and PCI DSS.

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