Pharmacy PMR Call Connect - Advanced VoIP Integration for Pharmacy PMR Systems 

Telephone Integration for Pharmacy Patient Medication Record 

Pharmacy PMR Call Connect PMR is our advanced middleware solution designed specifically for pharmacies. It seamlessly integrates with both cloud-based and legacy telephone systems, as well as with most PMR, to deliver powerful features and meaningful benefits that enhance efficiency, connectivity, and patient communication. 

Pharmacy Call Connect - Advanced VoIP Integration for Pharmacy PMR Systems

Inbound Features: Smarter Call Management for Your Pharmacy 

Inbound Screen Pop 

Instant Recognition. Enhanced Efficiency.

When your telephone rings, the software on your PC monitoring your extension has the option to provide a discrete on-screen display showing the caller's number and matching Name and Address Book information based on the caller's number. 

Key Benefits

  • Instant caller recognition

  • Save 10–20 seconds on every call

  • Reduce spelling or name errors

  • Verify caller identity & consent

  • Enhanced service to patients

  • Ease pressure at busy times

  • Integrates with PMR for real-time SMS and App notifications

Intelligent Dashboard

Smart Information. Right When You Need It.

Intelligent Dashboard launches by answering a call, showing additional PMR information for any matched patients and searching for other patients who live at the same address. Also, bespoke notes and alerts based on PMR reports to aid workflow (such as a patient doesn't have a mobile number or has not signed up for the PMR App) can be shown.

Key Benefits

  • Instant Patient Info

  • Smart Alerts

  • Efficient Workflow

New Number Capture

Never Lose a Contact Again.

When receiving a call from an unknown number, automatically facilitate accurately capturing the number with options add this to a patient record or add to the Centralised Address Book linked to the Phone System Directory.

Key Benefits

  • Accurate Contact Capture

  • Maximise Existing Data

Outbound Communication: Streamlined Connectivity

Outbound Communication

One Click. Instant Connection.

On screen click to dial Patients & other contacts from the PMR, Address Book or anywhere on screen. Improve the effectiveness of SMS and email communication by using accurately captured new numbers or updated email addresses.

Key Benefits

  • Never misdial

  • Save Time

  • Click to Dial

Promote PMR

Online and Mobile App Usage

Maximise the benefits of automation, advise and promote to patients, send quick to download solutions when on a phone call.

Key Benefits

  • Automation

  • Self Service

  • Verify Information

  • Reduce Phone Enquiries

How it works?

Voip Phone System Integration with Pharmacy PMR System - The VoIP Shop

Our Integrations

Our Pharmacy PMR Call Connect software seamlessly integrates with the top PMR softwares for Pharmacies in the UK

Pharmacy Call Connect Integrates VoIP Phone System for Pharmacies with RxWeb
Pharmacy Call Connect Integrates VoIP Phone System for Pharmacies with emis
Pharmacy Call Connect Integrates VoIP Phone System for Pharmacies with Systemone
Pharmacy Call Connect Integrates VoIP Phone System for Pharmacies with Titan
The VoIP Shop Exhibits at The Pharmacy Show

Technical Requirements to Integrate Pharmacy Phone System to PMR Softwares

Dedicated Infrastructure

A dedicated PC will be provided at the pharmacy site for installation of an SQL database to store PMR demographic data.

Expert Installation

The VoIP Shop will install the CTI (Computer Telephony Integration) software and Pharmacy PMR Call Connect application on-site.

Comprehensive Training

The VoIP Shop will provide remote/on-site installation support and training as needed.

Flexible Support Options

Optional on-site visits are available upon request.

Enterprise Solutions

For pharmacy groups or chains, a centralised server/database setup can be implemented with multiple screen pops for call centre operations - pricing available on request.

Trusted By 300+ Pharmacies in the UK

NHS

London Medical

Engineer

Md Manner Dental

NEO ortho slider

RD Rothley Dental

Yakub Chemist slider

Birk nagra slider

Sliverdale medical slider

With Pharmacy PMR Call Connect, your pharmacy gains a smarter, faster, and more connected way to manage patient calls.

Speak to The VoIP Shop team to learn how Pharmacy PMR Call Connect can streamline your daily operations and   integrate seamlessly with your existing PMR system.

Speak to our VoIP Experts

Upgrade your PMR with Pharmacy PMR Call Connect

Ready to transform your pharmacy's communication system? Our team is here to help you integrate seamlessly with your existing PMR system.

The VoIP Shop is UK GDPR Compliant and Cyber Essential Certified

Data content is protected by My Protect Work - TheVoIPShop.
The VoIP Shop data is protected from cyber security threats and hackers.

FAQs

Answers to some of our most commonly asked Pharmacy PMR Call Connect Integration with PMR questions…

  • What is Pharmacy PMR Call Connect and how does it work?

    Pharmacy PMR Call Connect is a VoIP integration software that connects your pharmacy’s phone system with your Patient Medication Record (PMR). It automatically identifies callers, displays patient details, and enables real-time communication features like SMS and click-to-dial from within your PMR.

  • Which PMR systems are compatible with Pharmacy PMR Call Connect?

    Pharmacy PMR Call Connect integrates with most leading PMR systems used by UK pharmacies — including both legacy and cloud-based systems. These include the top Pharmacy PMR Systems in the UK like Titan, RxWeb, EMIS, Systemone,

  • How does the screen pop feature help my pharmacy team?

    When a call comes in, the system automatically displays the patient’s name, address, and PMR details on your screen, saving up to 20 seconds per call, reducing spelling errors, and improving patient verification and consent accuracy.

  • Does Pharmacy PMR Call Connect help reduce missed calls or waiting times?

    Yes. With intelligent dashboards and automated call routing, your team can respond faster, capture missed calls accurately, and reduce the number of repeat patient enquiries.

  • Can I send text messages or notifications directly from the PMR?

    Absolutely. Pharmacy Call Connect allows real-time SMS delivery to patients for reminders, updates, and promotional messages — helping to reduce incoming call volumes and improve patient engagement.

  • What equipment or setup do I need to install Pharmacy PMR Call Connect?

    You’ll need a dedicated PC at your pharmacy to host the SQL database for PMR data. The VoIP Shop provides on-site installation, configuration, and integration with your new/existing VoIP and PMR systems.

  • Is Pharmacy PMR Call Connect suitable for multiple pharmacy branches?

    Yes. Enterprise solutions are available for pharmacy groups, allowing centralised servers and multiple screen pops for call centre-style operations, ideal for multi-site pharmacies.

  • How secure is the integration between the phone system and the PMR?

    All data is securely stored on a dedicated local SQL server, and communications between systems follow UK data protection and GDPR compliance standards, ensuring patient data remains protected.

  • How much does Pharmacy PMR Call Connect cost?

    Pricing varies based on the number of sites and setup complexity. The VoIP Shop provides customised quotes and offers price-match guarantees to ensure competitive pricing for pharmacies of all sizes.

  • What support and training are provided after installation?

    The VoIP Shop team provides on-site installation and 24/7 UK-based ongoing support once your Pharmacy PMR Call Connect system has been installed.