VoIP Telecommunication Service Provider

Business Telecommunications Service Providers

The VoIP Shop provides reliable and efficient telecommunications services to small and medium sized enterprises (SMEs) and corporate

clients across the UK.

  • Business VoIP Phone Systems

  • Cloud Phone Systems

  • 3CX Phone Systems

  • Microsoft Teams Phone Systems

  • Remote Working Phone Systems

  • Webex Mobile & Desktop apps

  • Door Entry Systems

  • Business Grade Fibre Broadband

  • Business SIM Card

Trusted By

UK Parliament

UK Parliament

NHS

NHS

Krispy Kreme

Krispy Kreme

Leicester City Council

Leicester City Council

Vinci Energies

Vinci Energies

Hilton Edinburgh

Hilton Edinburgh

What is a telecommunications service provider (TSP)?

A telecommunications service provider (TSP) is a company that provides telecommunications services to customers. This can include landline telephone service, mobile phone service, internet service, and other related services. TSPs own and operate the infrastructure that allows them to provide these services, such as cell towers, fiber optic cables, and switching equipment.

What are 4 examples of telecommunication?

  • Landline telephone service: This is the traditional type of phone service that uses copper wires to connect your phone to the TSP's network.
  • Mobile phone service: This is the type of phone service that uses cellular networks to connect your phone to the TSP's network.
  • Internet service: This is the service that allows you to access the internet from your home or office.
  • Video conferencing: This is a service that allows you to have live video and audio conversations with people over the internet.
  • VoIP (Voice over Internet Protocol): This is a service that allows you to make and receive phone calls over the internet.

How does a telecom operator work?

A telecom operator is a company that owns and operates the infrastructure that allows TSPs to provide telecommunications services. This includes cell towers, fiber optic cables, and switching equipment. Telecom operators also manage the network traffic and ensure that customers have reliable access to telecommunications services.

Difference between a telecom operator and a service provider:

A telecom operator is a company that owns and operates the infrastructure that allows TSPs to provide telecommunications services. A TSP is a company that provides telecommunications services to customers using the infrastructure owned and operated by a telecom operator.


In some cases, a telecom operator may also be a TSP. For example, a large telecom operator may provide its own landline telephone service and mobile phone service to customers. However, in many cases, telecom operators and TSPs are separate companies.

Business Telecoms Service Providing

Business VoIP Phone Systems

We offer Hosted and on-premise IP phone systems for flexibility, agility, and powerful call management features.

Business Data & Connectivity

Fast, Stable, Scalable and well supported connectivity for SIM only deals, fibre broadband.

voip telecom

Top 5 Telecom Service Providers Companies in United Kingdom (UK)

The UK's best telecommunication service providers for 2023 are The VoIP Shop, BT group, Vodafone, EE, O2. Here is how they compare

1. The VoIP Shop

Founded: 2008


About: 

The Voip Shop has been breaking down the business communications barriers that have been created by complex hardware and unnecessary costs. The Voip Shop delivers an innovative telecommunications solution that frees people to work the way they want and stay ahead of the evolving needs of the business. Delivered on a state-of-the-art cloud infrastructure,


The Voip Shop’s cloud communications solutions help over 20,000 businesses. Small Office/Home Office Business VoIP Phone lines provide a low cost, high feature phone system for home based businesses and small offices with integrated mobile calling apps.


Our range of PC , iOS® and Android® Mobile Voip calling apps help thousands of users across the world make cheap international calls to their business colleagues, family and friends directly from their smart phones using their 3g/4g or wifi connection.


Industry: Telecom, Cable, Internet, VoIP provider


Headquarters: Leicester, United Kingdom


Website: https://www.thevoipshop.co.uk/


Customer Service: 

The VoIP Shop dedicated to customer service and being at the cutting edge of the latest technology. Our goal is to make Telecommunication services accessible to forward thinking businesses and the wider public. We take care of the technical stuff so you can simply get calling and saving!


✅ Pros: Easy set-up, Lightning speed and reliable internet, flexible package options


❌ Cons: Available only in the UK


⭐ Rating: 5/5 in Google


🗺️ Direction: https://g.page/TheVoipShop?share

2. BT Group

Founded: 1980


About: BT Group plc, a British multinational telecommunications holding firm, is headquartered in London. It operates in over 175+ countries, is the largest provider of fixed-line, VoIP, broadband, and mobile services in the UK and offers subscription TV and IT services.


Industry: Telecom, Cable, Internet, VoIP provider


Headquarters: London, England


Website: https://business[dot]bt[dot]com


Customer Service:

BT customers have a good customer satisfaction score on Ofcom - 75%, which is the industry average. They also have a good wait time (between two to one minute) but receive a lot of complaints (the third most).


✅ Pros: Free WIFI hotspot access across UK


❌ Cons: High price, poor customer support

3. Vodafone

Founded: 1982


About: Vodafone does fantastic things to make everyone feel connected. So this includes providing superfast network speeds for smartphones, total communications through fixed-line solutions, helping farmers with mobile money payments, or streaming music into cars through the internet. So this means we are a diverse and vibrant workplace.


Vodafone is the largest telecommunications company in the world, with networks and operations in more than 60+ countries. It also ranks second in the top 5 telecom companies. Vodafone's name comes from VOice DAta ONE - to represent the provision of voice, data, and other services over mobile phones.


Industry: Cable, Internet provider


Headquarters: Newbury, United Kingdom


Website: vodafone[dot]co[dot]uk


Customer Service: 

Vodafone is a broadband provider that goes above and beyond the rest. Vodafone offers a free app that gives customers more control. You can change your wifi password, select when you can access the internet, and even increase the speed of your priority devices.


✅ Pros: No upfront fee, cheap price compare to other provider


❌ Cons: Rural areas have network issue

4. O2

Founded: 1985


About: Telefonica UK Limited, also known as O2, is the UK's largest telecommunications provider by several subscribers. O2 offers network access to other MVNOs to its subsidiaries, Tesco Mobile and Giffgaff. O2 has a special department that caters to SMEs as well as Enterprises. The company was created in June 2021 through a joint fifty/fifty venture between Liberty Global & Telefonica Through The merger of the respective Virgin Media and O2 UK businesses.


Industry: Telecom, Cable, Internet, VoIP provider


Headquarters: London, United Kingdom


Website: https://www.o2[dont]co[dont]uk/


Customer Service: 

O2 is known for leaving customers waiting while they dial the number, but once you get through the line, the customer service team is helpful and friendly. However, 8 % of customers would rate them very poorly.


✅ Pros: They plan suit most of customer budget


❌ Cons: unhappy customer service

5.EE

Founded: 2010


About: EE(Everything Everywhere) is a British internet service provider and mobile network operator. It is a part of the BT Group. EE is the With 25 million subscribers, it is the second-largest UK mobile network operator.


Industry: Telecom, Cable, Internet, VoIP provider


Headquarters: Hatfield, England


Website: https://ee[dot]co[dot]uk/


Customer Service: Customers of EE enjoy the shortest wait times when calling customer service - most reach someone within 60 seconds. Plusnet would take you up to eight minutes. Overall, 75% of EE broadband customers are satisfied – that may not sound like a lot, but it is the telecom domain average.


✅ Pros: Broadband only option, customize plan


❌ Cons: Expansive compare to other providers

Business Telecommunications Services Provider Features

The VoIP Shop understands that your telephone system is your company's primary source of communication. The choice of a telecommunications service isn't one to be made lightly. We provide comprehensive Telecom Consulting Services to help you select the most suitable solution for your business.
 

At the beginning of our process, we look at your current network and costs. The next step is to sit down with each carrier, including the three main elements in your area. Finally, sales and engineering will create the most appropriate solution for your needs and budget. We take the time and energy to design the best possible solution for your company's requirements. We don't sell or use quotas, as many sales-related originations do. No pressure is placed on the business to make quick progress

VoIP Telecommunication Service Provider in Leicester

We know how crucial it is for companies to be connected even when they may not be working. Hosted VoIP phone systems provide the ideal solution, and many contact centres have already switched to the service. With less expensive calls and flexible recording capabilities, you'll be able to enjoy access to a wide variety of extra features. An internet connection of good quality is all you require, and you're nearly ready. Phones can be connected to a PC or even your mobile. Some of the phone systems hosted by us we provide include: 


  • Unified Communications
  • Cloud Call Centre
  • Small Businesses VoIP Phone System
  • Hosted Phone System

 

If you'd like to know more or discuss the possibilities of having a phone system in your company, be sure to get in touch with us. Our team members arealways ready to answer any questions or respond to inquiries. In addition, we frequently work with companies within and within the Leicester area.

The VoIP Shop is an award-winning Telecommunication service provider across Leicester, UK

Why Choose

  • No advance Cost
  • Free Quotation
  • Unlimited UK Calls
  • Free Survey

Advantages

  • Lowest Price Guarantee
  • UK Based Support
  • Expert Installation

Who Can Choose the VoIP Shop for VoIP Telecommunication Service?

  • Small Business
  • Large organization
  • Remote worker or Home Phone
  • Industry & Manufacturing companies

Address

Phone: +44116 243 8426

Email: support@thevoipshop.co.uk

The VOIP Shop,

Dock, Pioneer Park, 75 Exploration Drive,

Leicester. LE4 5NU

Get Direction - VoIP phone system provider

Leicester Railway Station To The VoIP Shop

Peterborough UK To The VoIP Shop

Why need to choose Telecom Service Provider

Choosing a Business telecom service provider is a great way to save money on phone bills. Many providers offer various plans with different features. You should also consider the price and features of the plan before you sign up. However, make sure that the plan offers international calling. Some services may be expensive, while others are surprisingly inexpensive. Choose your VoIP telecom provider carefully. You will be glad you did. Read on for more information. Here are some tips for choosing a VoIP provider.


You also need to check with the local office of your provider if it offers discounts on handsets. You can also check whether the provider is licensed to sell handsets. You should also check the number of calls it can make before choosing a plan. Once you have chosen a plan, you should pay a monthly subscription to the service. Before choosing a local VoIP provider, you should understand the requirements. 

local voip telecom provider

Cloud Based Telecommunication Services Provider in the UK

VoIP telecom provider in the UK

If you're looking for a new VoIP telecom provider, you'll want to make sure that you're getting a high-quality service. Whether you're looking for a basic plan or a business plan, you'll want to be sure you're getting a service that offers excellent support. You'll also want to be sure that you're not locked into an expensive contract. Most VoIP providers offer different packaging options and will charge you a cancellation fee if you cancel the service early. But there are some things to look for in a VoIP service.


While VoIP telecom service providers seem similar at first glance, there are a few key differences. Some offer similar features, while others offer more. Typically, you'll be able to use mobile apps to make VoIP calls, if you'd prefer. And most VoIP service providers also offer desktop or laptop computers that act as VoIP phones. These features are important for your business and your customers, and choosing a service that is compatible with your specific needs is essential to ensure that you get the most value for your money.

VoIP Telecom Service Provider Supports More Industries 

Financial industry VoIP telecom service

Automobile VoIP telecom service 

Legal industry VoIP telecom service

Recruitment VoIP telecom service.

Healthcare VoIP telecom service

Construction VoIP telecom service.

Manufacturing VoIP telecom service.

Estate Agent VoIP telecom service.

What VoIP Telephone service provider can do for business 

We provide our VoIP phone systems to our customers throughout Leicester. Internet-based communications allow you to remain connected all the time. With crystal clear voice calls, both your employees and clients can reap the advantages. A few of the things hosted phone systems can accomplish include:

 

  • Administrator Controls - Administration rights can be granted to the IT team or other personnel responsible for the VoIP system. So will provide information on call volume and details, active users, routing calls, and many more. This data will help you discover how to reduce costs or increase efficiency by using your VOIP service.

 

  • Video capability - Audio and Voice aren't all that can be sent via a VOIP system. Video also can be transferred. Therefore, video conferencing between people and groups is possible with high-end VOIP services.

 

  • Dashboard - Call user interface for digital devices lets users answer, make. Transfer calls, as well as check who's calling, listen and manage voicemail, look up call history, as well as to alter the status of callers to allow the appropriate messages to be played when you're away for an event or on holidays.
     
  • Configuration Control - Manage various users and numbers in group ringing, call pickup groups, and more for more control over your business communications expenditure. 

 

  • Call recording and analytics - whether for training or audits or compliance like PCI or MiFi recording both outbound and outbound phone calls, has become more widespread due to VOIP business telephony.

 

  • Voicemail to email - If caller inbound cannot contact you, they'll be able to leave their voicemail, just like other phone systems. However, VOIP permits users to receive voicemails as a downloaded audio file, which can be in an email or even using the ability to record your voice. So, it is useful when you're not in the office and not connected to the VOIP service but need to listen to your voicemail messages.

 

  • Desk Phone Options - If you are upgrading your company phone, it's likely that you'll upgrade your office telephone handsets, too. IP-enabled phones are made to enhance call quality and come in the conference, desktop and WiFi options, and DECT. You can also use a VoIP adapter to allow you to connect to your old analog phones. There are many VoIP phone systems we can assist you with, including brands like Polycom, Fanvil, Yealink, Netgear, Gigaset, Sennheiser and Cisco.

 

  • CRM integration - VOIP platforms are integrated seamlessly with many CRM platforms right out of the box, providing screens for the selected CRM platform and integrating it with specific desktop functions such as searching for contacts on desktops or the ability to dial by clicking. The majority of the significant systems are compatible, Salesforce, Zoho, Pipedrive, Zendesk, SugarCRM and a variety of other specialists real Estate’s platforms like DezRez or Rezi or recruitment apps as Bullhorn.

 

Whatever your needs are for connectivity for business in Leicester and the surrounding areas, you can depend on The VoIP Shop. Our team can help you integrate VoIP technology into every kind or size of business.

Benefits of Having VoIP Phone service provider for business 

Cloud-based systems are becoming more popular worldwide and have witnessed an increase in companies moving to VoIP commercial systems. As a VoIP service provider in Leicester, we will always suggest it to our customers and believe they can provide many benefits like:
 

  • VoIP systems are simple to scale up and down
  • Integrates with other systems.
  • Hosted phone systems provide more than just calling.
  • Lower overall costs
  • Your company can be mobile
  • Its flexibility makes it ideal for both large and small operations.
  • Quality of voice is clear, and recording capabilities.
  • It can be used with a traditional phones, softphones, and mobile phones.

 

If you're in Leicester or one of the surrounding areas and are using a VoIP service, be sure to get in touch with us today. With a wide range of options available, we have a solution to meet all of our customers' requirements.

FAQs

Answers to some of our most commonly asked questions…

  • Who offers VoIP Telecommunication for the UK?

    Based on our extensive study, the following providers will provide the top VoIP phone system available within the UK in 2022: The VoIP Shop.

  • Does VoIP require a Telecom service provider?

    Do I require a VoIP provider? Yes. You require a VoIP SIP provider to receive and make calls outside. If you do not have a SIP VoIP VoIP service, you'll only be able to make and receive calls through IP-PBX in the organization's network.

  • What is a VoIP Telecom provider?

    Define "VoIP provider."


    A VoIP service provider is an organization that provides VoIP services to businesses or consumers. VoIP, also known as Voice over Internet Protocol, is the technology that allows using IP networks to execute telephony functions, for example, sending and receiving a telephone call.

  • Is Local VoIP telecom suitable for my business?

    For features, traditional landlines do not compare to VoIP. Local VoIP telecom phone services are your best choice if you want more control over your call experience. A demonstration of the way Voice over Internet Protocol (VoIP) operates. With VoIP, businesses can make and receive calls without additional equipment.

How many telecommunication companies are there in the UK?

In the UK, there are top five telecom service providers: The VoIP Shop (VoIP provider) Vodafone (global headquarters in London), EE (part of BT) , O2 (owned by Telefonica) and Three (owned by Hutchison Whampoa).

What is a (Telecom) Telecommunications Service Provider (TCP)?

A telecommunications service provider (TSP) is a company that provides telephone and Internet services to customers. The most common types of telecommunications service providers are: The VoIP Shop, AT&T, Verizon, and Comcast. Many business owners choose to use a telecommunications service provider when they want their businesses or home phone lines to be connected to the internet.

What are Examples of Telecommunications? 

The Important telecommunication technologies are VoIP, radio, television, satellites, telephone, telegraph, closed computer networks, videotelephony, and the public internet.

What is a Communications Service Provider?

Communications service providers (CSPs) offer telecommunications services. They can provide information and media services, content and entertainment, and application services over networks. So, this leverages the network infrastructure to create a rich and functional platform. These CSPs can be classified as telecommunications carriers (CASP), content and service provider (CASP), cable providers, satellite broadcasting operators, and cloud communications providers.

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