Vet VoIP Connect
We provide fully featured and tailored phone systems for veterinary practices, trusted by businesses since 2014. Our solutions include automated appointment reminders, instant access to client and patient records, call recording and monitoring, and
secure data handling for complete compliance.
Fully Managed Cloud Based Phone System for Veterinary Practices
Connect Your Vet CRM for Better Control and Faster Results
Handling over 10 million veterinary calls each year, our phone systems help practices grow efficiency, revenue, and client satisfaction. You can increase productivity and keep customers happy with smooth call handling. Our phone system connects with popular vet CRMs such as Provet Cloud, Teleos, Vet IT, Merlin, Vet One, Idexx Animana, RoboVet, and Provet. Manage appointments, records, and client communication in one place without extra effort.
Auto Attendant – A Helping Hand in Your Veterinary Phone System
The auto attendant in your veterinary phone system takes care of incoming calls, allowing your team to focus on pets and clients. It plays a recorded message and directs callers without needing staff to answer every ring. Here's how it solves common issues:
- Cut down wait times: Callers hear options straight away, avoiding long holds.
- Reduce missed calls: The system sends callers to the right person quickly.
- Promote your services: Use hold time to highlight seasonal treatments or reminders.
- Lower team pressure: With fewer phone interruptions, staff stay focused on patient care.
- Keep clients informed: Share key updates, changes in hours, or ongoing offers through recorded messages.
Call Recording – Built Into Your Veterinary Phone System for Clarity and Care
Call recording in your veterinary phone system helps you keep track of conversations and provide better service. Every call is stored safely and can be reviewed when needed. Here’s how it supports your practice:
- Improve training: Use real calls to teach staff how to handle different situations.
- Resolve disputes: Revisit past conversations to clear up any confusion or complaints.
- Stay compliant: Keep a record of important details for internal checks or legal use.
- Monitor service quality: Make sure every client call meets your standards.
- Track missed info: Go back and find anything forgotten during a call without guessing.
No Missed Calls with Your Veterinary
Phone System
Missed calls often mean missed chances to help pets and their owners. With missed call tracking built into your veterinary phone system, every call is logged, even if it’s not answered right away. Here’s how this feature helps your team:
- Cut down on lost enquiries: Reach out to potential new clients who tried to call.
- Keep service levels high: Return every call with client details already saved.
- Protect your revenue: Capture more bookings by responding quickly and professionally.
- Stay organised: View missed calls in one place, ready to follow up.
- Build trust: Show clients you care by getting back to them without delay.
Managed Guest Wi-Fi – Built Into Your Veterinary Phone System
Offer free guest Wi-Fi to your visitors and gain helpful insights in return. Each login adds useful details to your dashboard, helping you better understand client behaviour and visit patterns. Here’s how your veterinary phone system with managed Wi-Fi makes an impact:
- Grow online presence: Encourage clients to follow your practice on social media when they connect.
- Collect real data: See visitor trends like time spent in your clinic and repeat visits.
- Automate feedback: Send follow-up messages asking for reviews after appointments.
- Target your marketing: Use collected data for SMS or email campaigns with useful updates.
- Build client loyalty: Make visits more pleasant with easy internet access and timely communication.
Available as a Windows Desktop Installation
Our system connects your Cloud Phone System with your Veterinary Practice Management Software, improving daily workflow and client communication.
Our VoIP Phone System Features Built for Veterinary Practices
Our VoIP phone system is built with the daily needs of veterinary practices in mind. These features make communication easier, faster,
and more reliable for your entire team.
Greeting Messages
Welcome every caller with a clear, friendly message before connecting them. Personalized greetings create a professional first impression. You can update messages easily to reflect hours or special updates.
Call Queuing System
Keep clients informed while they wait, reducing missed opportunities. The queuing system holds calls during busy periods. Each caller stays in line until the next available team member is free.
Auto Attendant
Route calls without needing staff to answer every ring. Clients choose options using simple menus to reach the right person. It saves time and reduces wait times during peak hours.
Call Popping
Caller information appears instantly on your screen as the phone rings. This helps teams respond quickly with the right details. Speed and accuracy improve with every call.
VIP Numbers
Assign special status to important contacts or repeat clients. Their calls can be prioritised and sent to specific team members. It helps build stronger relationships with high-value clients.
Mobile App
Stay connected from anywhere using our mobile app and roaming features. Calls can be answered inside or outside the practice. Ideal for vets on the move or working across branches.
Call Logging and Call Recording
Track every conversation with detailed logs and secure recordings. Training, quality checks, and compliance become easier. Records can also help resolve client disputes.
Management System Integrations
Connect your phone system with tools you already use daily. Link with your practice management software to update records and save time. Keep everything organised without switching platforms.
Multi-Site Connectivity
Link all your locations under one phone system for easy access. Staff can transfer calls, share resources, and stay connected. Clients reach the right team, no matter where they call.
FAQs
Answers to some of our most commonly asked questions for Veterinary Practices
