VoIP For Healthcare

Business VoIP for Healthcare from The VoIP Shop puts UK medical practices in control of every patient call. Our HIPAA-compliant service, backed by 15+ years of NHS-approved experience and over 190 five-star reviews, connects patient enquiries to appointments and delivers secure call data instantly. With 23% of patients identifying communication concerns as their biggest healthcare worry, our dedicated UK support team helps practices launch professional phone systems in hours, offering secure local numbers and emergency routing. Flexible healthcare VoIP plans reduce communication costs by up to 60% while improving patient satisfaction for GP surgeries, dental practices, pharmacies, and veterinary clinics of any size.

Business VoIP Phone Systems for Healthcare – Transform Patient Care with

Advanced Communication Solutions

Reduce missed appointments by 40% and cut call costs by 50% with HIPAA-compliant VoIP for Healthcare

Get Healthcare VoIP Today

The VoIP Shop "GP VoIP connect" Phone System for Medical Practices has been Approved as a provider and has been listed on the Advanced Cloud Telephony 'Better Purchasing framework' for NHS England

Trusted By 10,000+ UK

Businesses

NHS

NHS

London Medical

Md Manner Dental

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RD Rothley Dental

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Advanced VoIP Features Built for Healthcare

Your Business VoIP for Healthcare from The VoIP Shop comes loaded with practical features that simplify patient communication, keep medical staff organised, and protect practice revenue. Each feature addresses specific healthcare challenges while meeting strict NHS and HIPAA requirements. Learn how these tools support your medical practice goals below.

HIPAA Compliance - Legal requirement, non-negotiable

HIPAA-Compliant Call Recording: Legal Protection That Builds Patient Trust

Call recording in your healthcare VoIP system protects both patients and staff by maintaining secure, encrypted records of every conversation. This feature ensures legal compliance whilst providing valuable training opportunities for your medical team.


  • Protect patient privacy: All recordings use end-to-end encryption meeting HIPAA standards
  • Build training programmes: Review calls to improve staff communication skills
  • Maintain audit trails: Access detailed logs for compliance inspections
  • Resolve disputes quickly: Clear records help settle patient concerns faster
  • Store securely: Automated backup keeps recordings safe for required retention periods

Sales 24/7 Emergency Call Routing: Life-Saving Communication When Seconds Count

Emergency routing ensures critical patient calls reach the right medical professional immediately, regardless of time or location. Your VoIP for healthcare providers automatically identifies urgent situations and connects callers to available staff.



  • Save precious time: Urgent calls bypass queues and reach doctors instantly
  • Connect anywhere: Forward emergency calls to mobile phones, tablets, or home offices
  • Identify critical calls: Smart routing recognises emergency keywords and escalates automatically
  • Maintain coverage: Multiple backup contacts ensure someone always answers
  • Track response times: Monitor how quickly staff respond to emergency situations
Emergency Routing - Life-or-death communication necessity

HIPAA-Compliant VoIP for Healthcare — Secure Patient Communications Start Here

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Auto Attendant - Patient experience & professionalism essential

Professional Auto Attendant: First Impression Excellence for Every Patient

The auto attendant in your healthcare phone system greets patients professionally whilst directing them to appropriate departments without staff intervention. This feature reduces reception workload and improves patient experience from the first contact.



  • Create professional greetings: Custom messages reflect your practice's caring approach
  • Reduce wait times: Callers hear instant options and connect to correct departments
  • Handle multiple languages: Offer menu options in different languages for diverse communities
  • Update information easily: Change opening hours, holiday schedules, or emergency contacts remotely
  • Free reception staff: Fewer interruptions allow front desk teams to focus on patient care

Intelligent Call Queue Management: Revenue Protection Through Better Patient Service

Call queue management prevents lost revenue by ensuring every patient call gets answered, even during busy periods. Your VoIP phone system for healthcare manages waiting callers professionally whilst providing useful information.



  • Eliminate abandoned calls: Patients stay on the line when they know their position
  • Share wait times: Realistic expectations reduce caller frustration significantly
  • Offer callback options: Patients can request callbacks instead of waiting on hold
  • Play useful information: Use hold time to share health tips or practice updates
  • Track peak periods: Identify busiest times to adjust staffing levels accordingly
Call Queue Management - Revenue protection (no lost calls)

Never Miss Critical Calls Again — Healthcare VoIP That Works When It Matters

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Mobile Integration - Modern healthcare requires mobility

Mobile Integration: Modern Healthcare Communication Without Boundaries

Mobile integration allows healthcare staff to stay connected with patients whether they're in the office, between appointments, or working from home. Your VoIP solution for healthcare extends professional communication to any device.



  • Answer anywhere: Take patient calls on mobile phones using practice numbers
  • Maintain privacy: Patients see your practice number, not personal mobile numbers
  • Access voicemails: Listen to patient messages through secure mobile apps
  • Join conference calls: Participate in team meetings from any location
  • Check call history: Review missed calls and messages whilst travelling between sites

Multi-Site Connectivity: Unified Communication Across All Practice Locations

Multi-site connectivity links all your practice locations through one VoIP for healthcare field system, allowing staff to communicate efficiently and patients to reach any location easily. This feature is essential for modern healthcare providers with multiple branches.



  • Connect all locations: Staff can transfer calls between sites instantly
  • Share resources: Specialists at different locations can consult on cases
  • Maintain consistency: Patients receive the same service quality everywhere
  • Reduce costs: Internal calls between locations are completely free
  • Centralise management: Control all phone systems from one administration panel
Multi-Site Connectivity - Most practices have multiple locations
The Voip Shop’s Cloud hosted business VoIP Phone systems, call conferencing suite, and call center system products are all cloud-based, freeing you from expensive equipment, complex hardware and high costs. A cloud phone system is flexible, provides features to enhance productivity and efficiency and reduces costs by up to 40%. It allows you to move locations seamlessly and communicate from any device (Desk phone, smartphone, tablet and Laptop)

Transform Your Practice Communications — Advanced VoIP Built for Healthcare

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Healthcare CRM Integration - Operational efficiency requirement

Healthcare CRM Integration: Patient Data at Your Fingertips During Every Call

Healthcare CRM integration connects your VoIP phone system for healthcare with patient management software, displaying relevant information automatically when calls arrive. The VoIP Shop supports popular systems including Dentally CRM, Opticabase, and Pearl Dental.



  • Display patient records: See medical history, appointments, and notes during calls
  • Update information live: Add notes and schedule appointments whilst talking
  • Identify returning patients: Recognise repeat callers and their previous concerns
  • Streamline workflows: Reduce time spent searching for patient information
  • Improve accuracy: Automatic data entry reduces manual errors significantly

Automated Appointment Reminders: Reduce No-Shows and Maximise Practice Revenue

Appointment reminder systems protect practice revenue by reducing missed appointments through automated SMS, email, and voice notifications. Your business VoIP for healthcare sends personalised reminders at optimal times.



  • Cut no-shows dramatically: Reduce missed appointments by up to 40% with timely reminders
  • Send multiple formats: Combine SMS, email, and voice reminders for better reach
  • Allow easy rescheduling: Patients can reschedule appointments through reminder messages
  • Track confirmation rates: Monitor which patients confirm appointments ahead of time
  • Protect revenue: Fewer missed appointments means better cash flow and patient care
Appointment Reminders - Direct revenue impact (reduces no-shows)

Streamline Patient Communications — Professional VoIP Systems for Modern HealthcareButton

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Secure Voicemail-to-Email - Time-saving communication is essential

Secure Voicemail-to-Email: Instant Access to Patient Messages Anywhere

Secure voicemail-to-email converts patient voicemails into encrypted email messages, allowing medical staff to review and respond to patient concerns quickly. This feature ensures no important message gets overlooked.



  • Receive instant notifications: New voicemails arrive in your email within seconds
  • Read transcriptions: Written versions of voicemails for quick scanning
  • Maintain security: All messages use encryption to protect patient confidentiality
  • Respond faster: Address patient concerns without returning to the office
  • Archive automatically: Important messages are stored securely for future reference

Real-Time Call Analytics: Performance Monitoring for Better Patient Care

Call analytics provide detailed reports on patient communication patterns, helping practice managers identify areas for improvement and ensure excellent patient service. Your VoIP for healthcare providers tracks key performance indicators automatically.



  • Monitor answer rates: Track how many patient calls get answered promptly
  • Identify busy periods: Plan staffing levels based on actual call volumes
  • Measure response times: Ensure patients receive timely callbacks and appointments
  • Track patient satisfaction: Use call data to improve service quality
  • Generate compliance reports: Automatic reporting for healthcare audits and inspections
Call Analytics - Performance monitoring for practice management

Better Patient Connections Start Here — Clinical-Grade VoIP for Healthcare Excellence

Enhance Patient Care Now

12 Healthcare Business Types That Can Benefit from VoIP

Professional VoIP for healthcare delivers HIPAA-compliant, crystal-clear communications designed for the demanding pace of medical environments. By implementing VoIP for healthcare, your practice gains secure patient communications and seamless clinical system integration to enhance care delivery Below, we've listed the top 12 healthcare business types that can benefit from VoIP.

GP Surgeries & Medical Practices – Automated appointment booking systems and call queuing reduce patient wait times while enabling remote access to patient records. IVR menus route patients to appropriate departments, cutting reception workload significantly.

Dental Practices – Call recording captures treatment consultations for compliance documentation and staff training. Click-to-dial integration with patient management systems speeds up appointment confirmations and follow-up care.

Pharmacies – CRM integration displays prescription history on incoming calls, enabling pharmacists to provide personalised medication advice. Automated refill reminders reduce missed prescriptions and improve patient adherence.

Veterinary Practices – Mobile softphones allow vets to answer emergency calls while on farm visits. Call analytics identify peak inquiry periods to optimise staffing during busy vaccination seasons.

Care Homes & Nursing Facilities – Auto-attendant features and voicemail-to-email ensure family members reach the right care coordinator instantly. Call monitoring enables supervisors to ensure quality family communications.

Ambulance & Emergency Services – Mobile connectivity ensures on-call employees answer incoming emergency calls regardless of location. Priority routing directs critical calls to available paramedics immediately.

Mental Health Clinics – HIPAA-compliant call recording protects against malpractice claims while maintaining patient confidentiality. Secure voicemail systems handle sensitive patient messages safely.

Physiotherapy Practices – Call barging allows senior therapists to join patient consultations and provide expert guidance. Virtual numbers give multi-location practices unified communication management.

Medical Laboratories – Concurrent call handling manages multiple result inquiries during peak reporting periods. Integration with lab systems displays test status instantly when patients call.

Home Healthcare Services – VoIP enables direct and rapid contact between patients and healthcare professionals, allowing immediate care without delay. GPS integration helps route carers to urgent visits efficiently.

Medical Equipment Suppliers – Call recording documents technical support conversations for warranty claims and equipment training purposes. IVR systems route calls to specialist technicians based on equipment type.

Healthcare Consultancies – Detailed call analytics reveal which services generate the most client inquiries. Professional hold music and call queuing maintain credible first impressions with potential healthcare clients.RetryClaude can make mistakes. Please double-check cited sources.

Get Hosted VoIP for Healthcare and   boost your Patient Care by 30%!

Call our sales team on 0116 3500215

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 The VoIP Shop Cloud VoIP Phone System Features Specially Developed for Healthcare Providers

The VoIP Shop offers purpose-built VoIP for healthcare providers in the UK, ensuring every patient call is handled professionally, securely, and without delay. Our cloud-based phone systems reduce communication costs, protect sensitive data, and simplify operations across all practice sizes. Easy to manage and scale, our healthcare VoIP solution meets NHS and HIPAA standards—giving your team powerful tools to deliver better patient care.

Call Recording (HIPAA-Compliant)


Securely record calls for training, compliance, and patient dispute resolution. All recordings are encrypted and meet UK data protection standards.

Smart Call Routing


Urgent calls are automatically directed to the right medical staff, ensuring critical patients don’t wait unnecessarily.

Call Conferencing


Enable doctors, nurses, and admin teams to connect instantly for quicker decisions and smoother patient coordination.

Voicemail to Email


Patient messages are delivered as encrypted emails, allowing faster and more flexible response from clinical staff.

CRM Integration


Connect to Dentally, Pearl Dental, or Opticabase CRMs so patient records appear instantly when calls come in—no switching screens.

Sticky Agent


Ensure patients reach the same staff member each time, maintaining continuity of care and building stronger trust.

Multi-Site Connectivity


Unite all practice branches—pharmacy, dental, or care home—under one system to transfer calls, share updates, and stay coordinated.

Concurrent Call Capacity


Handle high volumes of calls during flu season or prescription runs without busy tones or dropped calls.

Missed Call Alerts & Callback


Automatically notify staff of missed calls and send reminders to follow up, reducing lost appointment opportunities.

Detailed Call Analytics


Track call volumes, response times, and patient satisfaction to make data-informed improvements to your healthcare service.

Live Call Monitoring & Barging


Practice managers can listen to live calls and step in discreetly to support staff during difficult or sensitive conversations.

Emergency Call Routing


Designed for GP surgeries and ambulance teams, this feature identifies and escalates emergency calls automatically, 24/7.

Mobile App Access


Doctors and staff can take calls from any device using their work number, even when away from the clinic or working remotely.

Call Transfer with Patient Context


Quickly transfer patients to specialists or billing teams with full call context, avoiding repetition and frustration.

Custom Business Hours & Messaging


Clearly set operating hours and inform patients about closures, emergencies, or holiday schedules through recorded messages.

Seamless Integration with Leading Healthcare Software

Integrating VoIP with your existing healthcare software streamlines operations and enhances patient interactions. The VoIP Shop offers tailored integrations with Pearl Dental, Dentally, and Opticabase, ensuring your communication systems work in harmony with your practice management tools.

Dentally Integration

VoIP integration with Dentally enables features like click-to-call from patient records, automated call logging, and real-time updates to patient communication histories.This ensures consistent and efficient communication, reducing administrative tasks and allowing staff to focus more on patient care.

Opticabase Integration

For optical practices, integrating VoIP with Opticabase means calls are linked directly to patient records, providing immediate access to appointment schedules and patient histories. This facilitates personalized service and efficient handling of inquiries, enhancing overall patient satisfaction.

Pearl Dental Integration

By integrating VoIP with Pearl Dental, incoming calls automatically display patient records, allowing staff to address patients by name and access their history instantly.This reduces call handling time and improves the patient experience.Additionally, outgoing calls can be initiated directly from the patient's profile, streamlining follow-ups and appointment scheduling.

Exclusive offer -  Free Desk phones  (Refurbished Grade A Yealink T46)

Top quality service + FREE hardware to match.

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Flexible pricing plans designed for your business

Trusted by 100,000 business users

Your new VoIP Phone System:
Unlimited Calls
Get Unlimited National, Local and Mobile Calls in the UK.

Lots of Bundled features
Included in your price, you get Voicemail, Call Reporting, Conference Calls, Voicemail to email and a dedicated App for mobile.

Fast and Efficient Installation
It’s easy to install and simple to learn which means staff require minimal training and avoids disruption amongst staff and IT departments.

Business Critical Reliability
Resilience is built into the core of the Voip Phone System. Our telephone systems are relied upon by Taxi firms, Colleges, 24/7 Nursing homes, GP Surgery’s, Insurance Companies and more.

GET 10% DISCOUNT WITH ONLINE QUOTE

VoIP For healthcare - FORM 1

FAQs

Answers to some of our most commonly asked questions for VoIP for Healthcare

  • What is a VoIP phone system for healthcare?

    A VoIP phone system for healthcare enables clinics and practices to make and receive calls over the internet, replacing traditional landlines. The VoIP Shop offers solutions tailored for UK healthcare providers, ensuring secure, efficient communication that aligns with NHS standards.

  • Is VoIP Phone System secure enough for patient data?

    Yes, VoIP systems by The VoIP Shop are HIPAA-compliant, featuring end-to-end encryption and secure data storage. This ensures that the patient information remains confidential, meeting stringent healthcare data protection requirements.

  • Can I keep my existing phone numbers when switching to VoIP?

    Absolutely. The VoIP Shop facilitates number porting, allowing healthcare providers to retain their current phone numbers during the transition to our VoIP services, ensuring continuity for patients.

  • How does VoIP support remote work for healthcare staff?

    VoIP systems enable healthcare professionals to access calls and messages from any location using various devices. This flexibility supports remote consultations and administrative tasks, enhancing operational efficiency.

  • What is the setup time for a VoIP system in a healthcare setting?

    The VoIP Shop ensures a swift setup process, typically completing installations within a few business days. Our team provides comprehensive support to ensure minimal disruption to your practice.

  • Are VoIP systems cost-effective for small healthcare clinics?

    Yes, VoIP systems can reduce communication costs by up to 60%. The VoIP Shop offers flexible pricing plans tailored to the needs of small clinics, ensuring affordability without compromising on features.

  • How does VoIP handle emergency calls in healthcare?

    VoIP systems prioritize emergency calls, ensuring they are routed promptly to the appropriate healthcare professionals. This rapid response capability is crucial for patient safety and care.

  • What features does The VoIP Shop offer for healthcare providers?

    Our VoIP solutions include features like call recording, voicemail-to-email, auto-attendant, and integration with healthcare management systems, all designed to enhance patient communication and administrative efficiency.

  • How does The VoIP Shop ensure compliance with healthcare regulations?

    The VoIP Shop's systems are designed to comply with healthcare regulations, including HIPAA and NHS guidelines, ensuring that patient data is handled securely and responsibly.

See how VoIP can help your business

Reduce Communications Costs
 
Huge cost savings against old legacy and competing hosted telephony solutions providing a dramatically lower total cost of ownership.

Simplicity & Efficiency

Setup is simple and quick with plug-and-play. No hardware setup is required and your call flow is ready to go live in minutes with the ability to scale up as your business grows. 

Increase Productivity

Make your office communications faster and more flexible than ever before with easy to manage administration.

Why choose The VoIP Shop?

Join thousands of organizations using The Voip Shop’s Cloud Hosted VoIP and business phone systems, mobile VoIP applications, web and video conferencing, and cloud call center to communicate better.
VoIP costs 40% less than traditional phone systems

All inclusive phone line rental, phone system, features, support, and unlimited call packages for mobile and landline calls, with wholesale international calling rates.

Trusted UK-based technical support you can rely on

Free support with full management of phone system included. Our reliable and trusted team of engineers is on hand to assist you with technical support at all times, so you can focus on your business.   

Designed for the modern workforce in one or multiple locations

Make and receive calls on multiple devices. Employees can work from any location using any device, including a smartphone, tablet or desktop/laptop, with our mobile calling apps.
 
Set up and fully managed for you by our team of phone system experts

We fully manage the whole process of switchover, from dealing with your existing provider to the transfer of your existing office phone number. If you are setting up a new business, we will set up a new number for you.

Our powerful features improve engagement with your customers

The VoIP Shop provides business phone systems. Whether you’re a call center, school, medical clinic or any other business reliant on a phone system, our VoIP phone system features offer a modern solution for your workplace. 

Features include:  


Call Transfer, Music on Hold, Caller ID, Speed Dials, and Phone Directory,


Voicemail system with Voicemail-to-Email allows you to pick up your call anywhere, even on the move,


Reliable conference calling system that doesn't drop or leave you wondering what's being said,


Auto Attendant, Welcome Greetings, and Interactive Voice Response can direct calls to the right person/department,


Call forwarding helps you answer the calls you need to, even when you're out of the office,


Call Centre Management System with Visual Wallboard reports live call stats and provides online portal management. 

dental practices voip feature
We have a team of experts in telecommunications on standby to assess your individual business needs and requirements. These experts can tailor each solution to ensure it covers everything you need and more. 
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Our Solutions

Services to help business of all sizes and budgets get better connected. 
Click on anyone of these for further details.

GET A FREE QUOTE

 Flexible pricing plans designed for your Business

Trusted by 100,000 business users
Unlimited Calls

Get Unlimited National, Local and Mobile Calls in the UK

Lots of Bundled features

Included in your price you get Voicemail, Call Reporting, Conference Calls, Voicemail to email and a dedicated App for mobile.

Fast and Efficient Installation

It’s easy to install and simple to learn which means staff require minimal training and avoids disruption amongst staff and IT departments.

Business Critical Reliability

Resilience is built into the core of the Voip Phone System. Our telephone systems are relied upon by Taxi firms, Colleges, 24/7 Nursing homes, GP Surgery’s, Insurance Companies and more.

Request A Call Back

Enjoy all-inclusive service on one bill

The Voip Shop combines your traditional analog Phone system, phone lines and calls into one simple bill. Get everything, including phone system with 80+ features, voicemail, fax, local and international calls, auto attendants, mobile apps, call queues, and more for a low all-inclusive monthly price.
Multi-device VoIP Phone System for eCommerce

Fortune 500 communications without the fortune

Upgrade your business phone system to state-of-the-art Hosted VoIP and business communications to give your customers the best possible experience. When world-class technology meets affordable pricing.

Cloud Phone Systems Integration with Business Applications

The Voip Shop can connect your CRM and business applications with your phone system in one platform. So your employees can be more efficient, more productive and better serve your customers in real time. 
dental practices VoIP integration

Our Service operates on the UK's Tier1 Network

Tier1 Hosting Location
The Telehouse London Data Centres adhere to internationally recognised accreditations.
Call Transmit on National 
Telephone Network
dental practices open reach engineer for voip
Hosted By

Call our sales teams on 0116 2438426

Unlimited calling to UK Landline and mobiles.
24/7 live support behind your VOIP Business Cloud Phone service
Keep your current phone numbers or select new numbers
Setup is simple, quick and easy to scale as your  business grows

 Discover How The Voip Shop can Transform Your Business

Start a
New Office

Small or global, our cloud solutions help you future proof your business with cost-effective setup, easy scaling and support to help you succeed

Mobile
Office Solutions

Get the power of your business phone system, collaboration tools and business applications on all your devices and turn your business into a mobile office.

Reduce
communications costs

Scale quickly and easily, save on infrastructure with virtual service and more.

Upgrade your
Business Phone System

With The Voip Shop, automatic system enhancements happen virtually. Get a feature-rich business phone system that does more better.

Connect Virtual
Teams & Offices

Cloud-based access, mobile integrations plus more that unify remote users and offices under one communications roof.

Record
Employee Calls

Choose company-wide or on-demand, You can easily access your call files online.

Voip Shop Solutions

Enjoy all inclusive services on one bill

The Voip Shop combines your traditional analog Phone system, phone lines and calls into one simple bill. Get everything, including phone system with 80+ features, voicemail, fax, local and international calls, auto attendants, mobile apps, call queues, and more for a low all-inclusive monthly price.

Fortune 500 communications without the fortune

Upgrade your business phone system to state-of-the-art Hosted VoIP and business communications to give your customers the best possible experience. When world-class technology meets affordable pricing.

Cloud Phone Systems Integration with Business Applications

The Voip Shop can connect your CRM and business applications with your phone system in one platform. So your employees can be more efficient, more productive and better serve your customers in real time. 

Cloud Phone Systems Integration with Business Applications

The Voip Shop can connect your CRM and business applications with your phone system in one platform. So your employees can be more efficient, more productive and better serve your customers in real time. 
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Trusted By

The VoIP Shop Google Reviews
reviews
(196)
AI-Generated Summary
Based on 196 Google reviews
Exceptional Customer Service
Excellent customer service, prompt and helpful support, and seamless installation and activation.
Zak
5 days ago
We have been using splicecom for a few months now and the system is not modern at all and user friendly to manage the system overall we have had to use a few separate web UIs to manage the phone system and overall as a mess! Whilst looking for phone providers i have found The Voip Shop and decided to contact them and see what they could offer. From the first day the team has been very supportive right up to the install date and have been working all sorts of hours to get the job done for us which meant we had a smooth transition. The support I cannot commend enough has been quick and easy to deal with these guys! As we are a UK secondary school, we are budget conscious and also need to meet certain requirements for education standards across the school, the team also had knowledge of this and were able to support. Although the main point of contacting them was for our phone system I have also enquired about our leased line as well as mobile phone contracts and we have managed to save thousands over the next few years which was a bonus! Overall I'm really happy with the service they have provided and can't recommend them enough!
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Ray Sindhi
5 days ago
We use them for most of our telecommunication for both landlines and online. They are very rapid with their responses and get the work done. Highly recommend them!
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Dilip
9 days ago
Very satisfied with the product and the service not to mention the ton I am saving in billing.
Mark Painter
9 days ago
We needed a VOIP solution for our business and were pleasantly surprised with the speed and efficiency of the service we received. They also offered much better value for money than other solutions we looked at. Will in sales and Muhammad on tech support both went above and beyond to get us up and running in super quick time. Definitely a happy customer.
Read more
Jackie Quinn Lettings
9 days ago
We have had our phone system from the Voip shop for 3 years now and it is absolutely great! They are so easy to work with and provide fantastic customer service!
Read more
Graeme Mole
9 days ago
After a frustrating experience with our previous supplier, who provided both phone and internet services with consistently poor quality, I knew we needed a change. I began searching on Google for a VoIP provider that not only offered better reliability but could also provide mobile call redirection in case of internet failure. That’s when I found The VoIP Shop. I filled in a form online, and within 24 hours, I was contacted by a member of their team. I explained our situation, and they recommended a cloud-based solution using the 3CX platform, which included a mobile app and remote call features at no extra cost. They provided a desk phone, and several WiFi phones tailored to our needs. There was a short delay in transferring our number, but this was outside of their control. From the initial consultation to the phones going live took about a month. Once active, everything worked flawlessly at first. However, we later discovered an issue specific to our setup: our Garden Centre spans over 6 acres and relies on a large WiFi network. The WiFi phones functioned perfectly when connected to indoor WiFi 6 access points but experienced issues when roaming onto outdoor WiFi 5 access points. It’s important to stress that this was not a fault of The VoIP Shop. After some investigation and minor network adjustments, we were able to resolve the issue. Throughout this time, their support team remained incredibly responsive, patient, and helpful. No request was too much, from custom welcome/closed messages to setting up business hours and voicemail services. The level of communication and professionalism from The VoIP Shop has been second to none. They’ve truly restored my confidence in business telecom providers. If you’re tired of poor service and are looking for a dependable, customer-focused provider, I couldn’t recommend The VoIP Shop more highly.
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Joe Tunstall
16 days ago
Highly recommend, we have been using the VoIP shop for over 2 years now and everything has been brilliant since the start. Any additional needs or questions have always been dealt with promptly and professionally. Muhammad has been our point of contact for over 2 years now and has always provided an excellent service, guiding us through anything we need. So far, we cannot fault them.
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