VoIP For Healthcare: Transform Patient Care with a Secure and Compliant Communication Systems

Business VoIP for Healthcare from The VoIP Shop puts UK medical practices in control of every patient call. Our secure and compliant service, backed by 15+ years of NHS-approved experience and over 200 five-star reviews, connects patient enquiries to appointments and delivers secure call data instantly. With 23% of patients identifying communication concerns as their biggest healthcare worry, our dedicated UK support team helps practices launch professional phone systems in hours, offering secure local numbers and emergency routing. Flexible healthcare VoIP plans reduce communication costs by up to 60% while improving patient satisfaction for GP surgeries, dental practices, pharmacies, and veterinary clinics of any size.

Reduce missed appointments by 40% and cut call costs by 50% with Secure & compliant VoIP for Healthcare by The VoIP Shop

VoIP For Healthcare: Transform Patient Care with HIPAA-Compliant Communication Systems

The VoIP Shop "GP VoIP connect" Phone System for Medical Practices has been Approved as a provider and has been listed on the Advanced Cloud Telephony 'Better Purchasing framework' for NHS England

Trusted By 10,000+ UK

Businesses

NHS

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Advanced VoIP Features for Modern Healthcare

VoIP Phone Systems for healthcare by The VoIP Shop provides the flexibility and reliability that today's healthcare organisations need to better serve patients. By reducing call delays, enabling collaboration from multiple sites and offering functionality designed for medical environments, it helps staff to deliver care more effectively, with the ability to keep patients connected.

HIPAA Compliance - Legal requirement, non-negotiable

Secure & Compliant Call Recording

VoIP for healthcare settings can record phone calls so that each interaction with a patient is secured and documented. Call recordings help establish trust, safeguard staff, and support regulatory adherence in healthcare. 

 

• Keep an eye on patient interaction quality: Listen to recorded calls to be sure they spoke properly, kindly, and appropriately to the patient. 

• Reduce Disputes: Keep correct records so that you can immediately deal with a patient's complaint when there is a misunderstanding or complaint. 

• Protect Staff: Protect staff and support a safe work environment by documenting abusive calls with patients or inappropriate conversations when interfacing with a patient. 

• Staff Training: Utilise recorded calls to coach members of the healthcare team on communication, bedside manner, and best practices on managing calls. 

• Detect Process Challenges: Utilise recorded calls to spot gaps or inconsistencies for patient support, appointment scheduling, and telecare response. 

• Regulatory Compliance: Retain an accurate, secure, documented audit trail of phone call reports for inspection, legal, and regulatory compliance. 

• Always Available: Securely and easily access call recordings and reports from mobile devices, anytime, anywhere. 

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Sales 24/7 Emergency Call Routing:  Life-Saving Communication When Seconds Count

Emergency routing ensures critical patient calls reach the right medical professional immediately, regardless of time or location. Your VoIP for healthcare providers automatically identifies urgent situations and connects callers to available staff.


  • Save precious time: Urgent calls bypass queues and reach doctors instantly
  • Connect anywhere: Forward emergency calls to mobile phones, tablets, or home offices
  • Identify critical calls: Smart routing recognises emergency keywords and escalates automatically
  • Maintain coverage: Multiple backup contacts ensure someone always answers
  • Track response times: Monitor how quickly staff respond to emergency situations
Emergency Routing - Life-or-death communication necessity
Remote Patient Monitoring Communication with VoIP Phone System for Healthcare

Smart Call Queuing for Healthcare

Medical practice phone systems also allow the call-queuing feature. This is useful for healthcare environments, including hospitals, GP practices and community clinics, where patient calls can spike suddenly. When a patient calls, our VoIP for healthcare places the call automatically into a queue and plays a customised recording of the voice message, health updates or local information. This ensures calls that require an urgent response will not be missed. The dashboard shows real-time statistics, including how many callers are waiting, average wait times, and how many staff members are available to take calls. This allows managers to see during peak times a variability in resources to manage that peak call volume. Not only does the call queue protect the patient data with its security-compliant systems, but it also improves overall response time, reduces the number of missed appointments, and improves the general overall experience related to patient calls for more immediate response.

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Telemedicine Integration and Video Consultations

Telemedicine is now a core aspect of healthcare service delivery. VoIP for healthcare offers doctors and patients the ability to meet virtually while protecting security and quality. These systems allow you to:

  • Conduct encrypted video consultations
  • Instantly route a call to the relevant department
  • Sync consultation notes with Electronic Health Records (EHR)
  • This combination improves patient access, reduces travel time to appointments, and provides a clearer, more complete picture for documentation of care.
Telemedicine Integration and Video Consultations by The VoIP Shop

Secure & Compliant VoIP for Healthcare — Secure Patient Communications Start Here

Auto Attendant - Patient experience & professionalism essential

Professional Auto Attendant: First Impression Excellence for Every Patient

The auto attendant in your healthcare phone system greets patients professionally whilst directing them to appropriate departments without staff intervention. This feature reduces reception workload and improves patient experience from the first contact.



  • Create professional greetings: Custom messages reflect your practice's caring approach
  • Reduce wait times: Callers hear instant options and connect to correct departments
  • Handle multiple languages: Offer menu options in different languages for diverse communities
  • Update information easily: Change opening hours, holiday schedules, or emergency contacts remotely
  • Free reception staff: Fewer interruptions allow front desk teams to focus on patient care

Intelligent Call Queue Management:  Revenue Protection Through Better Patient Service

Call queue management prevents lost revenue by ensuring every patient call gets answered, even during busy periods. Your VoIP phone system for healthcare manages waiting callers professionally whilst providing useful information.



  • Eliminate abandoned calls: Patients stay on the line when they know their position
  • Share wait times: Realistic expectations reduce caller frustration significantly
  • Offer callback options: Patients can request callbacks instead of waiting on hold
  • Play useful information: Use hold time to share health tips or practice updates
  • Track peak periods: Identify busiest times to adjust staffing levels accordingly
Call Queue Management - Revenue protection (no lost calls)

The VoIP Shop Provides The Best VoIP For Healthcare - Never Miss Critical Calls Again

Mobile Integration - Modern healthcare requires mobility

Mobile Integration:   Modern Healthcare Communication Without Boundaries

Mobile integration allows healthcare staff to stay connected with patients whether they're in the office, between appointments, or working from home. Your VoIP solution for healthcare extends professional communication to any device.



  • Answer anywhere: Take patient calls on mobile phones using practice numbers
  • Maintain privacy: Patients see your practice number, not personal mobile numbers
  • Access voicemails: Listen to patient messages through secure mobile apps
  • Join conference calls: Participate in team meetings from any location
  • Check call history: Review missed calls and messages whilst travelling between sites

Multi-Site Connectivity:   Unified Communication Across All Practice Locations

Multi-site connectivity links all your practice locations through one VoIP for healthcare field system, allowing staff to communicate efficiently and patients to reach any location easily. This feature is essential for modern healthcare providers with multiple branches.


  • Connect all locations: Staff can transfer calls between sites instantly
  • Share resources: Specialists at different locations can consult on cases
  • Maintain consistency: Patients receive the same service quality everywhere
  • Reduce costs: Internal calls between locations are completely free
  • Centralise management: Control all phone systems from one administration panel
Multi-Site Connectivity - Most practices have multiple locations
The Voip Shop’s Cloud hosted business VoIP Phone systems, call conferencing suite, and call center system products are all cloud-based, freeing you from expensive equipment, complex hardware and high costs. A cloud phone system is flexible, provides features to enhance productivity and efficiency and reduces costs by up to 40%. It allows you to move locations seamlessly and communicate from any device (Desk phone, smartphone, tablet and Laptop)

Transform Your Practice Communications — Advanced VoIP Built for Healthcare

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Healthcare CRM Integration - Operational efficiency requirement

Healthcare CRM Integration:  Patient Data at Your Fingertips During Every Call

Healthcare CRM integration connects your VoIP phone system for healthcare with patient management software, displaying relevant information automatically when calls arrive. The VoIP Shop supports popular systems including Dentally CRM, Opticabase, and Pearl Dental.


  • Display patient records: See medical history, appointments, and notes during calls
  • Update information live: Add notes and schedule appointments whilst talking
  • Identify returning patients: Recognise repeat callers and their previous concerns
  • Streamline workflows: Reduce time spent searching for patient information
  • Improve accuracy: Automatic data entry reduces manual errors significantly

Automated Appointment Reminders:  Reduce No-Shows and Maximise Practice Revenue

Appointment reminder systems protect practice revenue by reducing missed appointments through automated SMS, email, and voice notifications. Your business VoIP for healthcare sends personalised reminders at optimal times.


  • Cut no-shows dramatically: Reduce missed appointments by up to 40% with timely reminders
  • Send multiple formats: Combine SMS, email, and voice reminders for better reach
  • Allow easy rescheduling: Patients can reschedule appointments through reminder messages
  • Track confirmation rates: Monitor which patients confirm appointments ahead of time
  • Protect revenue: Fewer missed appointments means better cash flow and patient care
Appointment Reminders - Direct revenue impact (reduces no-shows)

Streamline Patient Communications — Professional VoIP Systems for Modern Healthcare

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Secure Voicemail-to-Email - Time-saving communication is essential

Secure Voicemail-to-Email: Instant Access to Patient Messages Anywhere

Secure voicemail-to-email converts patient voicemails into encrypted email messages, allowing medical staff to review and respond to patient concerns quickly. This feature ensures no important message gets overlooked.


  • Receive instant notifications: New voicemails arrive in your email within seconds
  • Read transcriptions: Written versions of voicemails for quick scanning
  • Maintain security: All messages use encryption to protect patient confidentiality
  • Respond faster: Address patient concerns without returning to the office
  • Archive automatically: Important messages are stored securely for future reference

Real-Time Call Analytics:  Performance Monitoring for Better Patient Care

Call analytics provide detailed reports on patient communication patterns, helping practice managers identify areas for improvement and ensure excellent patient service. Your VoIP for healthcare providers tracks key performance indicators automatically.


  • Monitor answer rates: Track how many patient calls get answered promptly
  • Identify busy periods: Plan staffing levels based on actual call volumes
  • Measure response times: Ensure patients receive timely callbacks and appointments
  • Track patient satisfaction: Use call data to improve service quality
  • Generate compliance reports: Automatic reporting for healthcare audits and inspections
Call Analytics - Performance monitoring for practice management

Better Patient Connections Start Here — Clinical-Grade VoIP for Healthcare Excellence

Enhance Patient Care Now

Voice Search and Mobile-First Healthcare Communication

Patients today anticipate quick, easy ways of reaching their doctors. VoIP for healthcare meets this anticipation by facilitating voice-enabled functionality and a mobile-first approach, and ease of use for patients and personnel alike.

01

Optimising Patient Access Through Voice Technology 

Patients are increasingly using voice assistants for everyday tasks, and healthcare is no exception. With VoIP phone systems for healthcare providers, patients can:

• Book or reschedule appointments through simple voice commands

• Request repeat prescriptions without waiting on hold

• Communicate directly with the appropriate department without working through endless menus

VoIP for healthcare creates a more seamless and holistic experience; this is especially true for older patients who may not be familiar with apps or even online forms. 

02

Mobile-First Patient Communication Strategies 

More than ever, patients are using smartphones as their primary device, making mobile-first interactions increasingly important. Secure and compliant VoIP allows health organisations to send secure messages, reminders, and follow-ups to patients’ phones directly. Staff can also access the secure system from anywhere, so doctors and care teams can be available regardless of whether they are physically present at the clinic. This means healthcare providers stay connected and patient focused.

Compliance and Security in Healthcare VoIP

Every interaction within the healthcare field must be executed with care to protect patient confidentiality. VoIP for healthcare has been developed with privacy and security as a fundamental principle that is required to meet all stringent compliance, including GDPR and NHS standards.

Enhanced GDPR and Data Protection Features

Using secure and compliant VoIP for medical practices, providers can ensure that all calls, video sessions, and messages are encrypted. Access controls and secure storage provide assurances that records are always protected and compliant for patients and organisations.

Audit Trails and Regulatory Reporting

Healthcare communications systems are geared to supporting compliance with all aspects of a detailed log of all calls and messages. Audit logs provide an administrator assurance of accountability, simplify compliance reporting and provide protection for the organisation to back up claims in any dispute. Transparency, security, and trust strengthen the patient/provider relationship.

Future-Proofing Your Healthcare Practice

Technology is revolutionising healthcare, and providers need to be flexible. VoIP for healthcare solutions provides scalability and the ability to seamlessly integrate new tools to position your practice in a competitive position well into the future.

Integration with Emerging Health Technologies

When connected with medical practice communication systems, VoIP creates a powerful ecosystem. It can integrate with:

  • Wearable devices that monitor patient health in real time
  • AI-driven apps that assist with diagnosis or first aid
  • Patient management platforms that streamline care assistance

By linking these technologies with VoIP for healthcare, providers can deliver proactive care, act on live data, and improve patient assistance.

Scalability for Growing Healthcare Demands

Healthcare demands are rising, and systems must scale quickly. With healthcare VoIP solutions UK, practices can add new users, support additional services, or connect multiple clinics seamlessly. This flexibility ensures smooth growth without expensive infrastructure changes, keeping communication consistent as patient lists expand.

12 Healthcare Business Types That Can Benefit from VoIP

Professional VoIP for healthcare delivers secure and compliant, crystal-clear communications designed for the demanding pace of medical environments. By implementing VoIP for healthcare, your practice gains secure patient communications and seamless clinical system integration to enhance care delivery. Below, we've listed the top 12 healthcare business types that can benefit from VoIP.

GP Surgeries & Medical Practices – Automated appointment booking systems and call queuing reduce patient wait times while enabling remote access to patient records. IVR menus route patients to appropriate departments, cutting reception workload significantly.

Dental Practices – Call recording captures treatment consultations for compliance documentation and staff training. Click-to-dial integration with patient management systems speeds up appointment confirmations and follow-up care.

Pharmacies – CRM integration displays prescription history on incoming calls, enabling pharmacists to provide personalised medication advice. Automated refill reminders reduce missed prescriptions and improve patient adherence.

Veterinary Practices – Mobile softphones allow vets to answer emergency calls while on farm visits. Call analytics identify peak inquiry periods to optimise staffing during busy vaccination seasons.

Care Homes & Nursing Facilities – Auto-attendant features and voicemail-to-email ensure family members reach the right care coordinator instantly. Call monitoring enables supervisors to ensure quality family communications.

Ambulance & Emergency Services – Mobile connectivity ensures on-call employees answer incoming emergency calls regardless of location. Priority routing directs critical calls to available paramedics immediately.

Mental Health Clinics – Secure and compliant call recording protects against malpractice claims while maintaining patient confidentiality. Secure voicemail systems handle sensitive patient messages safely.

Physiotherapy Practices – Call barging allows senior therapists to join patient consultations and provide expert guidance. Virtual numbers give multi-location practices unified communication management.

Medical Laboratories – Concurrent call handling manages multiple result inquiries during peak reporting periods. Integration with lab systems displays test status instantly when patients call.

Home Healthcare Services – VoIP enables direct and rapid contact between patients and healthcare professionals, allowing immediate care without delay. GPS integration helps route carers to urgent visits efficiently.

Medical Equipment Suppliers – Call recording documents technical support conversations for warranty claims and equipment training purposes. IVR systems route calls to specialist technicians based on equipment type.

Healthcare Consultancies – Detailed call analytics reveal which services generate the most client inquiries. Professional hold music and call queuing maintain credible first impressions with potential healthcare clients.RetryClaude can make mistakes. Please double-check cited sources.

Get Hosted VoIP for Healthcare and boost your Patient Care by 30%!

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 The VoIP Shop Cloud VoIP Phone System Features  Specially Developed for Healthcare Providers

The VoIP Shop offers purpose-built VoIP for healthcare providers in the UK, ensuring every patient call is handled professionally, securely, and without delay. Our cloud-based phone systems reduce communication costs, protect sensitive data, and simplify operations across all practice sizes. Easy to manage and scale, our healthcare VoIP solution meets NHS standards—giving your team powerful tools to deliver better patient care.

Call Recording (NHS Approved)


Securely record calls for training, compliance, and patient dispute resolution. All recordings are encrypted and meet UK data protection standards.

Smart Call Routing


Urgent calls are automatically directed to the right medical staff, ensuring critical patients don’t wait unnecessarily.

Call Conferencing


Enable doctors, nurses, and admin teams to connect instantly for quicker decisions and smoother patient coordination.

Voicemail to Email


Patient messages are delivered as encrypted emails, allowing faster and more flexible response from clinical staff.

CRM Integration


Connect to Dentally, Pearl Dental, or Opticabase CRMs so patient records appear instantly when calls come in—no switching screens.

Sticky Agent


Ensure patients reach the same staff member each time, maintaining continuity of care and building stronger trust.

Multi-Site Connectivity


Unite all practice branches—pharmacy, dental, or care home—under one system to transfer calls, share updates, and stay coordinated.

Concurrent Call Capacity


Handle high volumes of calls during flu season or prescription runs without busy tones or dropped calls.

Missed Call Alerts & Callback


Automatically notify staff of missed calls and send reminders to follow up, reducing lost appointment opportunities.

Detailed Call Analytics


Track call volumes, response times, and patient satisfaction to make data-informed improvements to your healthcare service.

Live Call Monitoring & Barging


Practice managers can listen to live calls and step in discreetly to support staff during difficult or sensitive conversations.

Emergency Call Routing


Designed for GP surgeries and ambulance teams, this feature identifies and escalates emergency calls automatically, 24/7.

Mobile App Access


Doctors and staff can take calls from any device using their work number, even when away from the clinic or working remotely.

Call Transfer with Patient Context


Quickly transfer patients to specialists or billing teams with full call context, avoiding repetition and frustration.

Custom Business Hours & Messaging


Clearly set operating hours and inform patients about closures, emergencies, or holiday schedules through recorded messages.

Seamless Integration with Leading Healthcare Software

Integrating VoIP with your existing healthcare software streamlines operations and enhances patient interactions. The VoIP Shop offers tailored integrations with Pearl Dental, Dentally, and Opticabase, ensuring your communication systems work in harmony with your practice management tools.

Dentally Integration

VoIP integration with Dentally enables features like click-to-call from patient records, automated call logging, and real-time updates to patient communication histories.This ensures consistent and efficient communication, reducing administrative tasks and allowing staff to focus more on patient care.

Opticabase Integration

For optical practices, integrating VoIP with Opticabase means calls are linked directly to patient records, providing immediate access to appointment schedules and patient histories. This facilitates personalized service and efficient handling of inquiries, enhancing overall patient satisfaction.

Pearl Dental Integration

By integrating VoIP with Pearl Dental, incoming calls automatically display patient records, allowing staff to address patients by name and access their history instantly.This reduces call handling time and improves the patient experience.Additionally, outgoing calls can be initiated directly from the patient's profile, streamlining follow-ups and appointment scheduling.

Exclusive offer -  Free Desk phones  (Refurbished Grade A Yealink T46)

Top quality service

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FREE hardware to match.

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Flexible pricing plans designed for your business

Trusted by 100,000 business users

Your new VoIP Phone System:

Unlimited Calls

Get Unlimited National, Local and Mobile Calls in the UK.


Lots of Bundled features

Included in your price, you get Voicemail, Call Reporting, Conference Calls, Voicemail to email and a dedicated App for mobile.


Fast and Efficient Installation

It’s easy to install and simple to learn which means staff require minimal training and avoids disruption amongst staff and IT departments.


Business Critical Reliability

Resilience is built into the core of the Voip Phone System. Our telephone systems are relied upon by Taxi firms, Colleges, 24/7 Nursing homes, GP Surgery’s, Insurance Companies and more.

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and Start Saving up to 40% on Your Phone Bills

VoIP For healthcare - FORM 1

FAQs

Answers to some of our most commonly asked questions for VoIP for Healthcare

  • What is a VoIP phone system for healthcare?

    A VoIP phone system for healthcare enables clinics and practices to make and receive calls over the internet, replacing traditional landlines. The VoIP Shop offers solutions tailored for UK healthcare providers, ensuring secure, efficient communication that aligns with NHS standards.

  • Is VoIP Phone System secure enough for patient data?

    Yes, VoIP systems by The VoIP Shop are NHS-approved, featuring end-to-end encryption and secure data storage. This ensures that the patient information remains confidential, meeting stringent healthcare data protection requirements.

  • Can I keep my existing phone numbers when switching to VoIP?

    Absolutely. The VoIP Shop facilitates number porting, allowing healthcare providers to retain their current phone numbers during the transition to our VoIP services, ensuring continuity for patients.

  • How does VoIP support remote work for healthcare staff?

    VoIP systems enable healthcare professionals to access calls and messages from any location using various devices. This flexibility supports remote consultations and administrative tasks, enhancing operational efficiency.

  • What is the setup time for a VoIP system in a healthcare setting?

    The VoIP Shop ensures a swift setup process, typically completing installations within a few business days. Our team provides comprehensive support to ensure minimal disruption to your practice.

  • Are VoIP systems cost-effective for small healthcare clinics?

    Yes, VoIP systems by The VoIP Shop can reduce communication costs by up to 40%. We offer flexible pricing plans tailored to the needs of small clinics, ensuring affordability without compromising on features.

  • How does VoIP handle emergency calls in healthcare?

    VoIP systems prioritize emergency calls, ensuring they are routed promptly to the appropriate healthcare professionals. This rapid response capability is crucial for patient safety and care.

  • What features does The VoIP Shop offer for healthcare providers?

    Our VoIP solutions include features like call recording, voicemail-to-email, auto-attendant, and integration with healthcare management systems, all designed to enhance patient communication and administrative efficiency.

  • How does The VoIP Shop ensure compliance with healthcare regulations?

    The VoIP Shop's systems are designed to comply with healthcare regulations, including NHS guidelines, ensuring that patient data is handled securely and responsibly.

  • How does VoIP integration support telemedicine consultations for healthcare providers?

    With voice and video integrated onto one platform with VoIP for healthcare, doctors can consult with patients remotely while keeping all conversations encrypted and in sync. Being integrated with patient records allows all consultations to be recorded and made available when needed.

  • What happens to healthcare practices that don't switch from traditional phone lines before the BT switch-off in 2027?

    Practices relying on traditional landlines risk losing phone service completely with the phasing out of the PSTN. Patient access, appointment scheduling, and emergency calls may be interrupted. Early migration to VoIP for healthcare ensures continuity of care, cost savings, and sophisticated features tailored to healthcare environments.

  • What additional compliance features do healthcare VoIP systems offer beyond basic GDPR requirements?

    Apart from GDPR compliance, our VoIP for healthcare solutions typically include NHS-approved storage, role-based access control, audit trails, and encrypted backups. These features help the practices comply with more than a single regulation while protecting confidential patient information at every point of communication.

See how VoIP can help your business

Reduce Communications Costs

 

Huge cost savings against old legacy and competing hosted telephony solutions providing a dramatically lower total cost of ownership.


Simplicity & Efficiency


Setup is simple and quick with plug-and-play. No hardware setup is required and your call flow is ready to go live in minutes with the ability to scale up as your business grows. 


Increase Productivity


Make your office communications faster and more flexible than ever before with easy to manage administration.

Why choose The VoIP Shop?

At The VoIP Shop, we know communication is the backbone of patient care. That’s why our VoIP for healthcare systems are designed to be secure, simple, and reliable; built specifically for healthcare providers. With our UK-based support, you can be confident that expert help is always on hand.


Our NHS approved VoIP services meet strict compliance standards and deliver all the features modern healthcare requires. Whether you are a single GP practice or part of a large hospital trust, we can create a VoIP for healthcare solution that fits your needs today and adapts as they grow.

VoIP costs 40% less than traditional phone systems

All inclusive phone line rental, phone system, features, support, and unlimited call packages for mobile and landline calls, with wholesale international calling rates.

Trusted UK-based technical support you can rely on


Free support with full management of phone system included. Our reliable and trusted team of engineers is on hand to assist you with technical support at all times, so you can focus on your business.   


Designed for the modern workforce in one or multiple locations


Make and receive calls on multiple devices. Employees can work from any location using any device, including a smartphone, tablet or desktop/laptop, with our mobile calling apps.

 

Set up and fully managed for you by our team of phone system experts


We fully manage the whole process of switchover, from dealing with your existing provider to the transfer of your existing office phone number. If you are setting up a new business, we will set up a new number for you.

Our powerful features improve engagement with your customers

The VoIP Shop provides business phone systems. Whether you’re a call center, school, medical clinic or any other business reliant on a phone system, our VoIP phone system features offer a modern solution for your workplace. 

Features include:  


Call Transfer, Music on Hold, Caller ID, Speed Dials, and Phone Directory,


Voicemail system with Voicemail-to-Email allows you to pick up your call anywhere, even on the move,


Reliable conference calling system that doesn't drop or leave you wondering what's being said,


Auto Attendant, Welcome Greetings, and Interactive Voice Response can direct calls to the right person/department,


Call forwarding helps you answer the calls you need to, even when you're out of the office,


Call Centre Management System with Visual Wallboard reports live call stats and provides online portal management. 

dental practices voip feature

We have a team of experts in telecommunications on standby to assess your individual business needs and requirements. These experts can tailor each solution to ensure it covers everything you need and more. 

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Our Solutions

Services to help business of all sizes and budgets get better connected. 

Click on anyone of these for further details.


Get My Healthcare VoIP Quote

 Flexible pricing plans designed for your Business

Trusted by 100,000 business users

Unlimited Calls

Get Unlimited National, Local and Mobile Calls in the UK

Lots of Bundled features

Included in your price you get Voicemail, Call Reporting, Conference Calls, Voicemail to email and a dedicated App for mobile.

Fast and Efficient Installation

It’s easy to install and simple to learn which means staff require minimal training and avoids disruption amongst staff and IT departments.

Business Critical Reliability

Resilience is built into the core of the Voip Phone System. Our telephone systems are relied upon by Taxi firms, Colleges, 24/7 Nursing homes, GP Surgery’s, Insurance Companies and more.

Request A Call Back

Enjoy all-inclusive service on one bill

The Voip Shop combines your traditional analog Phone system, phone lines and calls into one simple bill. Get everything, including phone system with 80+ features, voicemail, fax, local and international calls, auto attendants, mobile apps, call queues, and more for a low all-inclusive monthly price.

Multi-device VoIP Phone System for eCommerce

Fortune 500 communications without the fortune

Upgrade your business phone system to state-of-the-art Hosted VoIP and business communications to give your customers the best possible experience. When world-class technology meets affordable pricing.

Cloud Phone Systems Integration with Business Applications

The Voip Shop can connect your CRM and business applications with your phone system in one platform. So your employees can be more efficient, more productive and better serve your customers in real time. 

dental practices VoIP integration

Our Service operates on the UK's Tier1 Network

Tier1 Hosting Location

The Telehouse London Data Centres adhere to internationally recognised accreditations.

View International Accreditations

Call Transmit on National 

Telephone Network

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Hosted By

Call our sales teams on 0116 2438426

Unlimited calling to UK Landline and mobiles.
24/7 live support behind your VOIP Business Cloud Phone service
Keep your current phone numbers or select new numbers
Setup is simple, quick and easy to scale as your  business grows

 Discover How The Voip Shop can Transform Your Business

Start a
New Office

Small or global, our cloud solutions help you future proof your business with cost-effective setup, easy scaling and support to help you succeed

Mobile
Office Solutions

Get the power of your business phone system, collaboration tools and business applications on all your devices and turn your business into a mobile office.

Reduce
communications costs

Scale quickly and easily, save on infrastructure with virtual service and more.

Upgrade your
Business Phone System

With The Voip Shop, automatic system enhancements happen virtually. Get a feature-rich business phone system that does more better.

Connect Virtual
Teams & Offices

Cloud-based access, mobile integrations plus more that unify remote users and offices under one communications roof.

Record
Employee Calls

Choose company-wide or on-demand, You can easily access your call files online.

Voip Shop Solutions

Enjoy all inclusive services on one bill

The Voip Shop combines your traditional analog Phone system, phone lines and calls into one simple bill. Get everything, including phone system with 80+ features, voicemail, fax, local and international calls, auto attendants, mobile apps, call queues, and more for a low all-inclusive monthly price.

Fortune 500 communications without the fortune

Upgrade your business phone system to state-of-the-art Hosted VoIP and business communications to give your customers the best possible experience. When world-class technology meets affordable pricing.

Cloud Phone Systems Integration with Business Applications

The Voip Shop can connect your CRM and business applications with your phone system in one platform. So your employees can be more efficient, more productive and better serve your customers in real time. 

Cloud Phone Systems Integration with Business Applications

The Voip Shop can connect your CRM and business applications with your phone system in one platform. So your employees can be more efficient, more productive and better serve your customers in real time. 
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The VoIP Shop Google Reviews
reviews
(196)
AI-Generated Summary
Based on 196 Google reviews
Exceptional Customer Service
Excellent customer service, prompt and helpful support, and seamless installation and activation.
Zak
5 days ago
We have been using splicecom for a few months now and the system is not modern at all and user friendly to manage the system overall we have had to use a few separate web UIs to manage the phone system and overall as a mess! Whilst looking for phone providers i have found The Voip Shop and decided to contact them and see what they could offer. From the first day the team has been very supportive right up to the install date and have been working all sorts of hours to get the job done for us which meant we had a smooth transition. The support I cannot commend enough has been quick and easy to deal with these guys! As we are a UK secondary school, we are budget conscious and also need to meet certain requirements for education standards across the school, the team also had knowledge of this and were able to support. Although the main point of contacting them was for our phone system I have also enquired about our leased line as well as mobile phone contracts and we have managed to save thousands over the next few years which was a bonus! Overall I'm really happy with the service they have provided and can't recommend them enough!
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Ray Sindhi
5 days ago
We use them for most of our telecommunication for both landlines and online. They are very rapid with their responses and get the work done. Highly recommend them!
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Dilip
9 days ago
Very satisfied with the product and the service not to mention the ton I am saving in billing.
Mark Painter
9 days ago
We needed a VOIP solution for our business and were pleasantly surprised with the speed and efficiency of the service we received. They also offered much better value for money than other solutions we looked at. Will in sales and Muhammad on tech support both went above and beyond to get us up and running in super quick time. Definitely a happy customer.
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Jackie Quinn Lettings
9 days ago
We have had our phone system from the Voip shop for 3 years now and it is absolutely great! They are so easy to work with and provide fantastic customer service!
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Graeme Mole
9 days ago
After a frustrating experience with our previous supplier, who provided both phone and internet services with consistently poor quality, I knew we needed a change. I began searching on Google for a VoIP provider that not only offered better reliability but could also provide mobile call redirection in case of internet failure. That’s when I found The VoIP Shop. I filled in a form online, and within 24 hours, I was contacted by a member of their team. I explained our situation, and they recommended a cloud-based solution using the 3CX platform, which included a mobile app and remote call features at no extra cost. They provided a desk phone, and several WiFi phones tailored to our needs. There was a short delay in transferring our number, but this was outside of their control. From the initial consultation to the phones going live took about a month. Once active, everything worked flawlessly at first. However, we later discovered an issue specific to our setup: our Garden Centre spans over 6 acres and relies on a large WiFi network. The WiFi phones functioned perfectly when connected to indoor WiFi 6 access points but experienced issues when roaming onto outdoor WiFi 5 access points. It’s important to stress that this was not a fault of The VoIP Shop. After some investigation and minor network adjustments, we were able to resolve the issue. Throughout this time, their support team remained incredibly responsive, patient, and helpful. No request was too much, from custom welcome/closed messages to setting up business hours and voicemail services. The level of communication and professionalism from The VoIP Shop has been second to none. They’ve truly restored my confidence in business telecom providers. If you’re tired of poor service and are looking for a dependable, customer-focused provider, I couldn’t recommend The VoIP Shop more highly.
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Joe Tunstall
16 days ago
Highly recommend, we have been using the VoIP shop for over 2 years now and everything has been brilliant since the start. Any additional needs or questions have always been dealt with promptly and professionally. Muhammad has been our point of contact for over 2 years now and has always provided an excellent service, guiding us through anything we need. So far, we cannot fault them.
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