Service Privacy Notice
Privacy Policy
Transltr Ltd (t/a The VoIP Shop) Last updated: 01/08/2026
This Privacy Policy is governed by and construed in accordance with the laws of England and Wales.
1. Introduction
Transltr Ltd (“we”, “us”, “our”), trading as The VoIP Shop, is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect personal data when you:
• Visit our website: www.thevoipshop.co.uk
• Use our VoIP, telecommunications, and related services
• Interact with us as a customer, supplier, or business partner
2. Company Information
Legal entity: Transltr Ltd Company number: 05693707 ICO Registration reference: ZA476885
Registered address: The VoIP Shop, Dock 3, Space City, 30 Exploration Drive, Leicester, LE4 5JU
Trading name: The VoIP Shop
GDPR certification: https://www.naqcyber.com/uk-gdpr-certs/the-voip-shop
3. Regulatory Framework
We process personal data in accordance with:
• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)
We follow recognised security and governance practices aligned with ISO/IEC 27001 principles, including:
• Privacy by design and default
• Data minimisation
• Role-based access controls
4. Information We Collect
4.1 Customer & Account Information
• Name and company name
• Email address and telephone number
• Billing and service addresses
• Account login credentials
4.2 VoIP & Telecommunications Data
As part of providing telecom services, we may process:
• Call Detail Records (CDRs):
– Calling and called numbers
– Call duration and timestamps
• SIP signalling data:
– IP addresses
– Routing and session data
– Voicemail metadata
– Network diagnostics and performance data
Call Content & Recordings:
• We do not routinely monitor call content
• Call recordings are only processed where enabled by the customer
• Customers control recording, access, and retention
4.3 Technical & Usage Data
• IP address
• Device and browser information
• Website usage and analytics data
• System and security logs
4.4 Transaction & Financial Data
• Order history
• Billing records
• Payment information (processed securely via third-party providers)
5. How We Use Your Data
We use personal data to:
Service Delivery
• Provide VoIP and telecom services
• Route and manage communications
• Maintain system performance and reliability
Customer Support
• Manage accounts
• Provide technical assistance and support
Security & Fraud Prevention
• Monitor networks and detect unauthorised activity
• Prevent fraud and misuse
Business Operations
• Process payments and invoices
• Improve services and performance
Marketing (where permitted)
• Send relevant updates and offers
• Only where consent or legitimate interest applies
6. Lawful Basis for Processing
We rely on the following legal bases:
• Contract – to deliver services
• Legal obligation – regulatory and compliance requirements
• Legitimate interests – security, fraud prevention, service improvement
• Consent – marketing communications and optional features
7. B2B Data Processing Roles
Our services are primarily provided to business customers.
• In most cases, we act as a data processor
• Our customers act as the data controller for end-user data (e.g. call recordings)
We process personal data:
• Only on customer instructions
• In line with contractual agreements and Data Processing Agreements (DPAs)
8. Call Recording & Monitoring
Where call recording features are used:
• Customers are responsible for ensuring lawful use
• Customers must inform call participants appropriately
• Customers determine retention and access
We do not access or monitor recordings except where:
• Required to provide support
• Required by law
9. Sharing of Data
We do not sell personal data.
We may share data with:
• Telecom carriers and interconnect providers
• Cloud hosting and infrastructure providers
• Payment processors
• Delivery and logistics providers
• Legal or regulatory authorities where required
All third parties are subject to appropriate data protection obligations
10. International Data Transfers
Where data is transferred outside the UK, we ensure:
• UK-approved safeguards (e.g. standard contractual clauses)
• Appropriate levels of protection
11. Data Retention
We retain data only as necessary:
• Account data: duration of relationship + legal requirements
• Billing data: typically 6–7 years
• CDRs and logs: limited operational retention
• Call recordings: controlled by customer settings
Data is securely deleted or anonymised when no longer required
12. Security Measures
We implement appropriate technical and organisational measures, including:
• Role-based access control
• Encryption in transit and where applicable at rest
• Network monitoring and threat detection
• Secure infrastructure and hosting
• Incident response procedures
• Regular security reviews and risk assessments
13. Your Rights
Under UK GDPR, individuals have the right to:
• Access personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent
To exercise your rights, contact: privacy@thevoipshop.co.uk
14. Cookies
We use cookies to:
• Ensure website functionality
• Analyse usage and performance
• Improve user experience
You can manage cookies via your browser settings
15. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices
16. Data Breaches
In the event of a data breach, we will:
• Investigate and mitigate the issue
• Notify affected parties where required
• Report to the ICO where legally required
17. Complaints
If you have concerns, please contact us first on privacy@thevoipshop.co.uk
You may also lodge a complaint with:
Information Commissioner’s Office (ICO) https://www.ico.org.uk
18. Google Ads, Analytics & Advertising Cookies
We use Google Ads, Google Analytics and related advertising technologies to help us understand how visitors use our website, improve our services, and show relevant advertisements to users who may be interested in our products and services.
These services may collect information such as:
• IP address
• Browser type and device information
• Pages visited and time spent on our website
• Website interactions and conversions
• Referring websites and search terms
• Cookie identifiers and online identifiers
We may use cookies, tracking pixels and similar technologies for:
• Website analytics and performance monitoring
• Measuring advertising effectiveness
• Conversion tracking
• Remarketing and personalised advertising
• Improving user experience and website functionality
Google and its partners may use cookies to display ads based on your previous visits to our website or other websites across the internet.
Where legally required, we will request your consent before placing non-essential cookies or using advertising and analytics technologies.
You can manage or withdraw your cookie preferences at any time through our cookie settings banner or your browser settings.
You can also manage how Google uses your information by visiting:
• Google Privacy Policy: https://policies.google.com/privacy
• Google Terms: https://policies.google.com/terms
• Google Ads Settings: https://adssettings.google.com/
• Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
Some data collected through these services may be processed outside the United Kingdom or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements
19. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page with a revised “Last updated” date
20. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of England and Wales
Contact Us
Transltr Ltd (t/a The VoIP Shop) Dock 3, Space City, 30 Exploration Drive, Leicester, LE4 5JU
Phone: 01162438426 Email: privacy@thevoipshop.co.uk