Welcome to TheVoipShop
Welcome to your new Cloud hosted VoIP system from The Voip Shop. Here, you’ll find all the information you need to get started with your new system, as well as important documentation for configuring your system, and details of how to contact the TheVoipShop Support Desk.
Brochures and User Guides
In this section, you can assess all the brochures and user guides for your TheVoipShop phone system.
Brochures and User Guides
Training videos to get the best out of your Business Portal only
1. How to Divert and Undivert Calls
2. How to View Call History
3. How to Upload Group Directory Contacts
4. How to Access Call Recording Portal
5. How to Access iCall Suite Portal
6. How to Change APP password
7. How to Change Employee names
8. How to Set Call Forwarding for Employee
Polycom VVX 411 Training Videos
Training videos to get the best out of your Polycom VVX 411 phone on The Voip Shop
1. Using the speakerphone
2. Transferring a call
3. Searching the Company Directory
4. Redialling a number
5. Placing a call on hold
6. Making a call
7. Do Not Disturb
8. Conference calls
Office UC Desktop Training Videos
Training videos to get the best out of Office UC Desktop
1. Downloading and Signing into Office UC App
2. Placing Voice Calls
3. Placing Desktop Calls
4. Placing Video Calls
5. Answering Calls
6. Transfer calls to Numbers & Internal Extension
7. Conference calls to Number & Internal Extension
8. Directory
Office UC Smart Phone Training Videos
Training videos to get the best out of Office UC Smart Phone app
1. Downloading and Signing into Office UC Mobile App
2. Placing Voice Calls
3. Placing Desktop Calls
4. Placing Video Calls
5. Answering Calls
6. Transfer calls to Numbers & Internal Extension
7. Conference calls to Number & Internal Extension
8. Directory
Configuration documents
To ensure your The VoIP Shop system is set up and working just the way you like it, we may send you some configuration documents as part of your setup. If you need any further configuration changes, or need to request a new configuration document, please contact the support desk.
The VoIP Shop Support Desk
Our expert support team are here to help whenever you need it. They can help you with any set-up and programming changes on your Horizon system, answer any questions you have, and give advice if you need it.
You can speak to the team by calling 0116 243 8426 (option 2), or by visiting the TheVoipShop Support Desk.
Setup and how-to guides
Step by step help for getting a VoIP phone working, choosing the right kit and fixing the problems that come up most often.