User Guides

Welcome to TheVoipShop

Welcome to your new Cloud hosted VoIP system from The Voip Shop. Here, you’ll find all the information you need to get started with your new system, as well as important documentation for configuring your system, and details of how to contact the TheVoipShop Support Desk.

Brochures and User Guides

In this section, you can assess all the brochures and user guides for your TheVoipShop phone system.
Polycom VVX 411 User Guide
View User Guide
Polycom VVX 311 User Guide
View User Guide
Polycom VVX_301 Phone User Guide
View User Guide
Office UC Desktop User Guide
View User Guide
Office UC_Smart Phone - Quick-Start-Guide-v1
View User Guide
Office UC_Desktop Phone - Quick_Start-Guide_v1
View User Guide
Office UC Smart Phone User Guide
View User Guide
Office UC Desktop User Guide
View User Guide
Polycom VVX_150_250 Phone User Guide
View User Guide
Polycom VVX_350_450 Phone User Guide
View User Guide
Polycom VVX_400 Series Quick Guide
View User Guide
Polycom VVX_601 Phone User Guide
View User Guide
Features Access Code
View User Guide
Go TAPI User Guide
View User Guide
Go Integrator CRM User Guide
View User Guide
Voice Recording User Guide
View User Guide
iCS Analytics Insight User Guide
View User Guide
iCS Analytics Report User Guide
View User Guide
iCS Analytics Report Premier User Guide
View User Guide
Voice Recording Archive Tool
View User Guide
Webex by Cisco

Cisco Webex - Quick Activation User Guide

View User Guide
Webex by Cisco

Cisco Webex - Quick

User Guide

View User Guide
Webex by Cisco

Cisco Webex - User Guide

View User Guide
Webex by Cisco

Cisco Webex - Feature Guide

View User Guide
Webex by Cisco

Cisco Webex - Quick Start Guide

View User Guide

Brochures and User Guides

Training videos to get the best out of your Business Portal only

1. How to Divert and Undivert Calls

2. How to View Call History

3. How to Upload Group Directory Contacts

4. How to Access Call Recording Portal
5. How to Access iCall Suite Portal

6. How to Change APP password

7. How to Change Employee names

8. How to Set Call Forwarding for Employee

Polycom VVX 411 Training Videos

Training videos to get the best out of your Polycom VVX 411 phone on The Voip Shop

1. Using the speakerphone

2. Transferring a call

3. Searching the Company Directory

4. Redialling a number
5. Placing a call on hold

6. Making a call

7. Do Not Disturb

8. Conference calls

Office UC Desktop Training Videos

Training videos to get the best out of Office UC Desktop

1. Downloading and Signing into Office UC App

2. Placing Voice Calls

3. Placing Desktop Calls

4. Placing Video Calls
5. Answering Calls

6. Transfer calls to Numbers & Internal Extension

7. Conference calls to Number & Internal Extension

8. Directory

Office UC Smart Phone Training Videos

Training videos to get the best out of Office UC Smart Phone app

1. Downloading and Signing into Office UC Mobile App

2. Placing Voice Calls

3. Placing Desktop Calls

4. Placing Video Calls
5. Answering Calls

6. Transfer calls to Numbers & Internal Extension

7. Conference calls to Number & Internal Extension

8. Directory

Configuration documents

To ensure your The VoIP Shop system is set up and working just the way you like it, we may send you some configuration documents as part of your setup. If you need any further configuration changes, or need to request a new configuration document, please contact the support desk.


The VoIP Shop Support Desk

Our expert support team are here to help whenever you need it. They can help you with any set-up and programming changes on your Horizon system, answer any questions you have, and give advice if you need it.

You can speak to the team by calling 0116 243 8426 (option 2), or by visiting the TheVoipShop Support Desk.

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