⭐⭐⭐⭐⭐ The UK's 5-Star Rated VoIP Phone System
VoIP Phone Systems
Feature-rich VoIP phone systems at affordable prices, trusted by UK Parliament, the NHS, and UK businesses since 2014. Switch before the January 2027 BT copper switch-off and save up to 30% from day one.
AI-Enhanced VoIP Phone System for UK Businesses
The VoIP Shop a Internet phone system with built-in AI tools that automate call handling, transcription,
and customer response.
Trusted by Businesses all over the UK
Uk Parliment
NHS
Amazon Prime
Amazon Mgm
Papa John's
Leicester City Council
Wates
Krispy Kreme
Pepes
Chaiiwala
Dalby
Lesta
London medical
Mountbatten School
Rochdale
Madani Schools Federation
Yamaha
Award-Winning VoIP Phone System Supplier in the UK
As a leading UK VoIP supplier, The VoIP Shop is independently recognised for delivering secure, scalable Internet-based VoIP phone systems trusted by healthcare, SME, and enterprise organisations across the UK.
What is a VoIP Phone System
A VoIP phone system, also called an internet phone system, is a technology that lets your business make and receive phone calls over your broadband internet connection instead of a traditional analogue phone line. No copper wires. No phone exchange. No expensive line rental.
To use a VoIP phone system, you need three things:
- A reliable broadband connection
- A VoIP phone service provider (that's where The VoIP Shop comes in)
- VoIP endpoints - desk phones, VoIP adapters for traditional handsets, or softphone apps on your laptop, mobile, or tablet
That's it. No PBX box on the wall. No engineer visit. No complicated installation.
How Does a VoIP Phone System Work?
A VoIP (Voice over Internet Protocol) phone system works by converting your voice (analogue audio signals) into digital data packets, compressing them, and sending them over the internet, instead of routing them through traditional copper phone lines or mobile networks.
Here's what happens on every business call:
- Your VoIP phone (or softphone app) captures your voice and converts it into compressed digital data packets.
- Our UK Tier 1 network routes those packets securely through Telehouse London, BT Openreach, and Cisco's enterprise core, all within milliseconds.
- The recipient's phone decompresses the packets, converts them back into analogue audio, and plays them as crystal-clear sound.
The BT Copper Switch-Off Is Coming in
January 2027
In January 2027, BT and Openreach will switch off the UK's traditional PSTN copper phone network for good. Every UK business still on an analogue or ISDN line will lose phone service that day, no exceptions, no extensions, no warnings.
Switching to a VoIP phone system now means you're done long before the late-2026 rush, with no risk to your business communications.
What you avoid by switching with The VoIP Shop today
VoIP Phone System Plans for Every Team Size
We provide VoIP phone systems for businesses of all sizes, with plans starting from £13.95 per user/month
and expert UK-based support is included.
VoIP Phone System for Small Teams (1-10 Users)
From £13.95 per user/month with unlimited UK calls and easy setup that keeps your team connected from day one.
VoIP Phone System for Growing Businesses (10+ Users)
Plan from £16.95 per user/month with advanced call features and scalable support designed to grow with your business.
Business Broadband for VoIP Phone Systems
Fibre broadband from £29.99 per month, delivering reliable speeds to keep your VoIP calls clear and your team productive.
Not sure which plan fits your business?
Speak to one of our UK VoIP specialists, they'll recommend the right plan based on your team size, call volume, and the tools you already use. No pressure, no follow-up calls.
Compare Our VoIP Phone System Price & Plans
Compare our Business VoIP phone system plans to find the right phone system for your team, with clear pricing, full feature lists, and UK-based support included on every plan. All plans are billed per user, per month, with no hidden setup costs.
AI Powered VoIP Phone System for
UK Businesses
.Looking for an AI-based VoIP phone system with smart call handling, automatic transcription, and AI-driven response features? The VoIP Shop provides cloud-based AI VoIP solutions designed to cut admin work, sharpen customer response times, and capture every business call as searchable, actionable data, included on Premium AI and Ultimate plans.
Call Transcription & AI Summary
Turn every business call into searchable text and clear action points automatically, in real time. No more digging through recordings, no more 'What did they say again?' and no more missed follow-ups. Every call is captured, summarised, and ready when you need it.
AI Voicemail Transcription
Read voicemails instantly without listening to recordings. The AI transcribes every voicemail into accurate text and sends it straight to your desktop, mobile, or inbox, so you can scan messages in seconds instead of dialling in to check.
AI Voice Bot & Virtual Receptionist
Make sure every call is answered professionally, even when your team is busy or out of hours. The AI receptionist handles common enquiries, routes calls to the right department, and captures messages 24/7.
VoIP CRM Integration for
Smarter Customer Management
Want your VoIP phone system to work directly with your CRM? Our VoIP platform integrates with all major CRM system platforms, with over 200 supported integrations including HubSpot, Salesforce, Zoho, Sage, Microsoft Dynamics, Pipedrive, and more, so every call automatically identifies the right customer record, click to dial features, every contact stays up to date, and your team spends less time on admin and improve work flow. You can also build custom integrations between your VoIP Phone System and CRM with our open API
Sound Like a Trusted UK Business
from Day One
Whether you're a 2-person start-up or a 50-seat team, professional call handling is what separates winning UK businesses from forgettable ones. Our auto-attendant greets every caller with a high-definition studio message that builds trust before you even pick up.
- Professional Greetings: greet callers with a studio-quality voice or text-to-speech
- Multi-Level IVR: route calls to Sales, Support, or Finance with simple 'Press 1' menus
- Memorable Numbers: choose a local, national (03), or freephone (0800) number
- Business Extension Dialling: transfer callers between departments instantly
- Hold Promos: tell waiting customers about your latest offers or opening hours
- Voicemail to Email: receive audio files of missed calls directly in your inbox
Work from Anywhere - Office, Field, Home, Train
Hybrid teams. Field engineers. Sales reps on the road. Working-from-home days. Your VoIP phone system follows your people, not the desk. With our cloud softphone apps, any internet-connected device becomes a full business extension.
- iOS & Android Apps: take your business number with you on your personal smartphone
- Desktop Softphones: make calls directly from your Windows or Mac laptop
- Live Status Sync: see who's busy, away, or on a call across the whole company
- Secure Remote Access: enterprise-grade encryption for calls on any network
- Data Efficiency: HD crystal-clear calls even on 3G, 4G, or public Wi-Fi
- Universal Presence: set one status that updates across all your devices instantly
Stay PCI-DSS Compliant, Without Paying a Fortune for It
If your business takes card payments by phone, PCI-DSS compliance isn't optional, and the fines for getting it wrong are eye-watering. Our Stop & Start call recording pauses automatically so sensitive card data is never recorded, keeping you legal and your customers safe.
- Stop & Start Recording: manually or automatically pause recording during payments.
- PCI-DSS Compliant: fully aligned with UK financial data protection standards
- Indefinite Storage: keep call recordings for 3 months, 7 years, or forever
- Searchable Archive: find any call instantly by date, customer, or extension
- Secure Cloud Playback: listen to recordings via a secure, encrypted portal
- Auditable Access Logs: see exactly who listened to which recording and when
Set Business Hours That Match Reality
Out-of-hours calls don't have to mean missed sales, and they definitely shouldn't ring an empty desk at 8pm. Set business hours, holiday closures, and out-of-office rules once, and your VoIP phone system handles the rest automatically.
- Time-Based Routing: send calls to different teams or mobiles based on the time of day
- Holiday Calendar: set your bank holidays and annual closures a year in advance
- One-Click Out-of-Office: update your availability company-wide in seconds
- Emergency Failover: automatically route calls to mobile if your office power goes out
- Follow-Me Routing: calls ring your desk first, then your mobile, then the team
- Whisper Announcements: hear which department the customer chose before you answer
See Every Call. Spot Every Trend. Improve Every Quarter.
You can't manage what you can't measure. Our real-time call analytics dashboard turns every business call into searchable, actionable data. See which sales reps are performing, identifying peek call times, and never wonder why you missed a call again.
- Live Wallboards: visualise call volumes and waiting times on office screens
- Missed Call Reports: get instant alerts for every missed sales opportunity
- Staff Performance: see answer rates, talk times, and call loads for every team member
- Peak Time Analysis: staff up exactly when your customers are most likely to call
- Scheduled Reports: receive PDF summaries of your call data in your inbox weekly
- Searchable Call Logs: find and playback any recording from the last 7 years in seconds
Want the full 40+ feature list?
From three-way conferencing and busy-lamp fields to AI call summaries and 200+ CRM integrations, the features you actually use every day come included, not as paid upgrades.
Don't Want Hardware? You Don't Need It.
Many of our customers run their entire business on the softphone app; no desk phones, no hardware, no installation. The app works on iOS, Android, Windows, and Mac, with the same business number.
Perfect for: Remote teams, Hybrid workers, Field engineers, Estate agents, Start-ups, and anyone who wants zero hardware on day one.
Free Desk Phones on Selected Plans
Every VoIP plan from The VoIP Shop includes a free, pre-configured Cisco desk phone; no rental, no buy-back contracts, no hidden costs. Standard gets 9841, and Premium/Ultimate gets color-screen 9851.
You only pay for additional handsets if you add more users, and we'll always recommend the right phone for the job, not the most expensive one.
Already have IP phones from another provider?
In most cases, we can re-flash and re-use your existing Cisco, Yealink, Polycom, or Snom IP phones on our network, saving you the cost of new hardware. Send us your phone model, and we'll check compatibility for free.
Why UK Businesses Choose The VoIP Shop
We don't just sell VoIP phone systems; we partner with your business for the long term. From the moment you enquire to years after you go live, here's what makes working with The VoIP Shop different.
24/7 UK-Based Technical Support
Real engineers in our Leicester office, available 24 hours a day, 365 days a year. No offshore call centres. No chatbots. No tickets sitting in a queue for 48 hours. Average pickup time under 60 seconds
Free Training and Onboarding Included
Every new VoIP customer gets free onboarding training for their entire team, desk phones, softphone apps, call queues, voicemail, and CRM integration. We don't switch you live until your team is confident using the system.
Transparent Account Management
Every business gets a named UK account manager from day one, not a shared inbox or a rotating helpdesk. One person who knows your setup, your sector, your team, and your billing. One number, one email, one direct line.
Award-Winning UK VoIP Phone System Platform
Independently recognised for service quality, reliability, and customer support, NHS Digital Advanced Telephony (BPF) Approved Supplier for cloud phone systems to NHS medical practices
Ongoing Performance Monitoring
We don't just install your VoIP system and disappear. Our team monitors call quality, uptime, and system performance continuously, spotting issues before they affect your business and recommending optimisations as you grow.
Dedicated Sector Specialists
Healthcare, legal, dental, estate agents, hotels, retail; every UK sector has different compliance, integration, and workflow needs. Our specialists know your industry's tools (SystmOne, Dentally, Clio, Xero, and more), regulations (NHS DSP, FCA, PCI-DSS, GDPR), and the way your customers expect to reach you.
Our Certifications
The VoIP Shop platform is UK GDPR compliant and ISO2700, NHS DSPT toolkit and Cyber Essentials certified. The same VoIP phone system supplied to NHS trusts, UK Parliament, councils, schools, clinics and public sector organisations is what we supply to the UK’s small, medium, large and enterprise businesses. Our platform is UK GDPR compliant and certified with ISO2700, NHS DSP Toolkit, and Cyber Essentials certification. We are registered with the ICO (ICO registration reference ZA47688), providing the public sector and businesses of all sizes a compliant UK phone system.
Not sure which path fits you?
Tell us where you are now (new business, switching providers, or coming off an old landline) and we'll map out the exact next steps, including timeline, cost, and what we need from you.
How to Get Started with Your New
VoIP Phone System
Not sure where to begin with your VoIP phone system? Don't worry. Our simple 3-step process takes you from 'I'm thinking about it' to 'we're live and saving money', usually within 7 days. Our UK team handles the technical side. You just tell us what your business needs.
1. Speak to a VoIP
Consultant
Call us or fill in a quick enquiry form. Our UK-based VoIP expert will ask about your team size, current setup, call volume, and tools; so we can recommend the right plan, hardware, and timeline for your business.
No technical jargon. No pushy sales. Just a clear picture of what you need.
2. Receive a Tailored
VoIP Plan & Quote
Based on your requirements, we put together a tailored VoIP phone system plan, the right features, pricing structure, hardware, and number-porting plan. You receive a clear, written quote with no hidden costs.
Quote turnaround: usually within 24 hours of our call.
3. VoIP Setup, Number Port & Go-Live
Once approved, our UK support team manages your full go-live, pre-configuring your VoIP handsets, porting your existing number, integrating your CRM if needed, and walking your team through the new system.
Go-live: 24h (new number), 2 weeks (porting), 2–6 weeks (with broadband).
From first consultation to full VoIP deployment, our UK-based team makes sure your VoIP phone system is set up correctly, tested properly, and ready to perform from the moment it goes live. No engineer visits. No disruption to your business. No surprises on day one.
Your Industry Has Unique Needs. Your VoIP Phone System Should Too
Whether you're a GP practice managing urgent patient calls, a care home that needs always-on reliability, or an estate agency juggling viewings across multiple sites, your VoIP phone system needs to work the way you work. That's why we don't offer a generic package and hope for the best. We build every VoIP solution around your industry, your team size, and the way your customers expect to reach you.
Don't see your industry here? We've helped businesses across dozens of sectors, and we'll build something around yours too. Talk to us about your business →
Trusted UK VoIP Phone System Supplier with 5-Star Customer Reviews
Businesses across the UK trust The VoIP Shop as their preferred VoIP phone system supplier, with consistent 5-star ratings on Google and Trustpilot for service, reliability, and UK-based support.
5-Star Rated Business VoIP Provider on Google
Our customers regularly highlight our smooth VoIP setup, clear call quality, and responsive UK-based support team.
Highly Rated Cloud VoIP Phone System on Trustpilot
Verified customer reviews reflect our commitment to delivering reliable business VoIP solutions and excellent ongoing support.
VoIP Phone System
FAQs
Answers to the most common questions UK businesses ask before switching to our VoIP phone system — straight from our UK sales team, in the same plain English they'd use on the phone.
