VoIP Phone System

A VoIP (Voice over Internet Protocol) phone system sends calls over the internet rather than traditional BT copper lines. For UK businesses, this means you can make and receive business calls on any device — office handset, mobile app, or laptop — using your existing business numbers, provided you have a stable broadband connection.

Yes, absolutely. We can "port" any existing UK landline or non-geographic number (01, 02, 03, 0800) into our VoIP network. The process is handled entirely by our porting team, ensuring no downtime for your business during the switch.

Our VoIP systems are infinitely scalable. You can start with a single user and scale to hundreds or thousands across multiple UK offices or remote sites. Adding a new user is instant and doesn't require a technician visit — you simply add a license and plug in a pre-configured phone or use our app.

Our VoIP system includes automatic "Failover" features. If your office internet goes down, calls can automatically be re-routed to pre-set backup mobile numbers or your VoIP mobile app via 4G/5G data. Because the "brains" of the system are in the cloud, not on-site, your callers will never hear a busy signal.

Yes. Our Tier 1 UK network infrastructure uses enterprise-grade encryption (TLS/SRTP) for all voice traffic and meet GDPR compliance standards. This matches the security levels used by the NHS and UK financial institutions, protecting your business calls from interception or unauthorised access.

Not at all. You can choose to use physical VoIP desk phones, but many UK businesses now use our "Softphone" apps on existing laptops and mobile phones. If you do want hardware, we provide pre-configured, plug-and-play headsets and desk phones that work the moment they're connected to the internet.

Yes. All our customers get full access to our UK-based support team. Unlike generic providers, our team are VoIP specialists who understand UK connectivity and network setups. We're here to help with everything from simple handset setup to complex call-routing configurations.

Most UK businesses can be fully operational on our VoIP system within 24–48 hours if using apps and existing numbers. If you require physical hardware or have complex number porting requirements, it typically takes 7–14 days, though we can provide temporary numbers to get you started immediately.

Our VoIP phone system plans start at £13.95 per user/month for Standard Voice, £16.95 for Premium AI, and £23.99 for Ultimate AI + CRM Integration. Every plan includes unlimited UK landline and mobile calls, a free Cisco desk phone, and 24/7 UK-based support, with no hidden setup costs. You only pay more if you add users. 

For most UK businesses, your existing broadband is fine. Each call uses very little bandwidth, so if your connection already handles email, browsing, and video calls, it will handle VoIP comfortably. During your free consultation we check your current internet speed and only recommend an upgrade if you genuinely need one. If you do, we can supply business fibre broadband as part of the same package, so it's one supplier, one bill, and one UK support team.

Yes. Our softphone app turns any iOS or Android smartphone, laptop, or tablet into a full business extension. Your team can make and receive calls using your business number from anywhere with an internet connection, so office, home, or on the road all work the same way. The person calling only ever sees your business number, never a personal mobile.

Yes. In January 2027, BT and Openreach will switch off the UK's traditional PSTN copper phone network for good. Every UK business still using an analogue or ISDN line will lose phone service on that date. Moving to a VoIP phone system now means you avoid the late-2026 rush, get your team trained in advance, and start saving on call costs straight away. We migrate UK businesses to VoIP every week, so the earlier you start, the smoother it is.

Most likely, yes. We integrate with all major UK CRMs, including HubSpot, Salesforce, Zoho, Sage, Microsoft Dynamics, and over 200 more, plus industry-specific systems like SystmOne, Dentally, and Clio. Integration gives you click-to-dial, automatic call logging, and on-screen contact pop-ups so your team spends less time on admin. Tell us which CRM you use and we'll confirm compatibility for you.

Yes. Every plan includes call recording, with retention options of 3 months, 12 months, 7 years, or indefinite to match your industry's compliance needs. For businesses taking card payments by phone, our Stop & Start recording automatically pauses while card details are read out and resumes afterwards, keeping you PCI-DSS compliant. Recordings are stored securely and are fully searchable by date, caller, or extension.