VoIP For eCommerce
Hosted VoIP for eCommerce from The VoIP Shop puts UK retailers in control of every call. Our service, backed by 15+ years of experience and over 190 five-star reviews, links enquiries to orders and shows clear call data in seconds. A dedicated UK support team helps you launch in hours, offering local numbers in key markets. Flexible VoIP for e-commerce plans cuts costs and raises customer satisfaction for shops of any size.
Hosted VoIP for eCommerce – Powerful VoIP for Online Retailers
Recover 25% more abandoned carts and cut call costs by 30% with Hosted VoIP for eCommerce.
Powerful Hosted VoIP Features Built for eCommerce
Our Hosted VoIP for eCommerce comes loaded with practical features that simplify your communication tasks, keep customers satisfied, and grow online sales. Discover how each feature supports your business goals below.
Auto Attendant:
Your Always-On Assistant for Online Retail
The auto attendant in your eCommerce VoIP system handles incoming calls with a professional touch, guiding customers to the right place without needing a team member to pick up first. It helps reduce pressure on staff and improves the buying experience.
- Shorten wait times: Callers hear instant options and get routed fast—no long hold music.
- Answer every call: Directs shoppers to the correct person or team, reducing missed queries.
- Promote offers: Use recorded messages to share ongoing discounts or delivery updates.
- Free up staff: With fewer interruptions, your team stays focused on fulfilling orders.
- Keep callers informed: Let them know your business hours, delays, or back-in-stock alerts automatically.
Call Recording: Quality Control That Drives Sales
Call recording allows your team to review previous conversations, resolve disputes with confidence, and spot trends in customer concerns. It builds trust and improves your team’s handling of future queries.
- Train your team better: Use real calls to onboard staff and improve support standards.
- Quickly solve disputes: Replay past calls to clarify any order or return-related issues.
- Spot sales chances: Identify upselling moments you may have missed.
- Maintain consistency: Keep a record of every conversation for compliance and review.
- Boost team performance: Evaluate agent interactions to provide helpful feedback.
No Missed Calls: Capture Every Opportunity
Your eCommerce store is always open—but is your phone line? Our system ensures missed calls become a thing of the past by forwarding them or capturing voicemails for follow-up.

- Stay responsive: Missed calls are routed to mobiles, other agents, or voicemails.
- Convert lost sales: Voicemails sent to email mean no delay in following up with buyers.
- Reduce customer churn: Shoppers who reach you quickly are more likely to return.
- Never lose a lead: Capture every opportunity during peak seasons or off-hours.
- Improve reputation: Show customers you're always available—even if you’re not at your desk.
Automated SMS Alerts:
Keep Customers in the Loop
Stay connected with customers beyond phone calls. SMS alerts provide instant updates that improve customer trust and cut inbound call volume.

- Send order updates: Let buyers know when items are dispatched or delayed.
- Remind shoppers: Notify them about delivery times or click & collect availability.
- Cut down call volume: Fewer “Where’s my order?” calls mean more time for your team.
- Promote flash sales: Share discount codes or offers during quiet hours.
- Build confidence: Customers value transparency—keep them informed at every step.
Interactive Voice Response (IVR):
Let Shoppers Help Themselves
IVR gives your customers a self-service menu for quick answers, whether they need order status, return info, or product support.

- Lower wait times: Customers can get answers without needing to speak to a person.
- Support global hours: Offer 24/7 assistance without round-the-clock staffing.
- Direct complex queries: Route important calls to the right agent based on customer needs.
- Manage high volumes: Handle busy periods more efficiently with automated options.
- Increase satisfaction: Quick access to information means fewer hang-ups and happier shoppers.
Call Reports & Analytics:
Data That Drives Smarter Decisions
Access clear insights into your customer call activity to improve support, sales, and staffing. From missed calls to peak hours, VoIP analytics help you take control.

- See what’s working: Track top-performing agents and identify support bottlenecks.
- Improve scheduling: Understand when call volumes spike and staff accordingly.
- Refine campaigns: Use call data to measure marketing ROI and customer response.
- Track trends: Monitor repeated issues and adjust FAQs or self-service tools.
- Boost efficiency: Use real-time dashboards to adjust call handling on the fly.
12 E-commerce Business Types That Can
Benefit from VoIP
Hosted VoIP for eCommerce delivers reliable, feature-rich call handling designed for the fast pace of online retail. By using VoIP for e-commerce, your store gains real-time analytics and direct CRM integration to convert more browsers into buyers. Below, we’ve listed the top 12 e-commerce business types that can benefit from VoIP.
Get Hosted VoIP for eCommerce and boost your online sales by 30%!
Call our sales team on 0116 3500215
The VoIP Shop Cloud VoIP Phone System Features
Specially Developed for eCommerce Businesses
The VoIP Shop offers tailored VoIP solutions built specifically to support online retailers. Our user-friendly cloud-based phone systems streamline customer communication, reduce call costs, and deliver a consistently high-quality customer experience, wherever your teams are based. Quickly set up and easy to scale, our VoIP for eCommerce provides robust tools designed to help your online business grow faster and smarter.
Call Conferencing

Instantly connect multiple team members or customers, ensuring swift problem-solving and improved collaboration.
Call Masking
Protect customer and employee privacy by hiding personal phone numbers, ensuring safer and compliant communication.
Call Recording
Automatically record calls for effective training, dispute resolution, and maintaining high-quality standards.
CRM Integrations
Easily integrate VoIP calls with your existing CRM and eCommerce systems, displaying valuable customer data.
Call Barging
Enable supervisors to join live customer calls discreetly, helping agents solve complex enquiries without delays.
Call Routing
Quickly direct incoming calls to the right departments or agents, reducing customer wait times and boosting satisfaction.
Sticky Agent
Ensure customers reconnect to the same agent for follow-up queries, providing a personalised customer experience.
Detailed Call Analytics
Access insightful reports on call performance, enabling data-driven decision-making and improved efficiency.
Missed Call Analytics & Callback
Identify missed call opportunities and effortlessly convert them into successful engagements with automated callbacks.
Call Transfer
Seamlessly transfer calls between team members, ensuring the best-suited agent quickly resolves customer queries.
Agent & Supervisor Access
Provide distinct login credentials for agents and supervisors, enhancing accountability and effective team management.
Virtual Numbers:
Use local, toll-free, or vanity numbers to build a trustworthy brand presence in global markets, improving customer trust and response rates.
Customisable Business Hours:
Clearly communicate your availability to customers, reducing frustrations and managing expectations effectively.
Multiple Call Flows
Manage and monitor call journeys in detail, ensuring each customer receives smooth and efficient communication.
Easy User Management
Effortlessly add, remove, or modify user profiles from a straightforward, intuitive dashboard, enhancing operational flexibility.
Concurrent Calls
Handle large volumes of simultaneous calls, maximising productivity and avoiding missed opportunities during busy periods..
Live Call Monitoring:
Listen to live calls between your customers and agents, ensuring high-quality interactions and timely interventions when necessary.
Web & Mobile Integration:
Smoothly integrate VoIP calling with your web and mobile applications, providing seamless communication across multiple channels.
Exclusive offer -
Free Desk phones (Refurbished Grade A Yealink T46)
Top quality service + FREE hardware to match.
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FAQs
Answers to some of our most commonly asked questions for VoIP for Ecommerce
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