How The Mountbatten School cut admin hours, upgraded to 1Gbps, and migrated to Yeastar with zero downtime.
A 3-year partnership at a 1,458-pupil Hampshire secondary school, serving 170 staff, one large secondary academy, one trusted provider.
97.5 hrs
£1,170
10x
0 min
THE CHALLENGE

Analogue roots, growing pains, and a phone system holding the
school back
The Mountbatten School is a large Hampshire secondary school with 1,458 students and 170 staff in Romsey. Before joining The VoIP Shop, the school was running on a single 100/100Mbps leased line and a legacy analogue phone system. Features were limited: no Microsoft Teams presence integration, no automated absence handling, and reception staff fielding every single absence call manually. For a secondary school of this size, reliable, feature-rich communications are not a luxury. They underpin
everything from safeguarding to daily administration. The school needed a single trusted provider who could
handle everything
THE JOURNEY
Three years from analogue lines to an AI-powered phone system
The Mountbatten School did not switch everything overnight. Their move to modern communications
happened in stages, built on a foundation of trust with The VoIP Shop.
Most importantly, the existing phone provider could not integrate with Street.co.uk, meaning staff were spending valuable time manually recording customer interactions and updating records. For a busy estate agency handling large volumes of enquiries every day, this created inefficiencies that impacted both productivity and customer experience.
Why Berkley Estates chose The VoIP Shop
After evaluating several providers, Berkley Estates selected The VoIP Shop due to our proven experience within the estate agency sector, our expertise in Cisco Webex solutions, and our ability to provide a fully integrated communications platform with Street.co.uk CRM.

Unlike competing providers, The VoIP Shop was able to deliver:
The ability to integrate telephony directly with Street.co.uk became a major deciding factor during the selection process.
The solution
The VoIP Shop designed and deployed a fully managed communications solution across all Berkley Estates locations.
Cisco Webex AI-Powered Business Phone System

A 12-user Cisco Webex phone system was deployed across the organisation, providing advanced enterprise-grade functionality including:
Users can now instantly view customer information as calls arrive and launch outbound calls directly from Street.co.uk with a single click. Following every conversation, AI-generated call summaries and transcriptions can be automatically logged against customer records, dramatically reducing administration time and improving record accuracy.
Multi-Site Call Management
The VoIP Shop configured a complete multi-site call routing solution, including:
Staff can now seamlessly transfer calls between offices and instantly see colleagues' availability, improving collaboration across all locations.
FTTP Full Fibre Broadband Deployment
To support the new cloud-based communications platform, The VoIP Shop deployed dedicated FTTP broadband services across all three sites. Each location now benefits from:
The upgraded connectivity ensures a consistently high-quality calling experience while supporting day-to-day business operations without buffering, lag or performance issues.
Number Porting
The VoIP Shop successfully migrated and retained all existing business telephone numbers, ensuring complete continuity for customers. Numbers ported included:
The migration was completed with zero downtime and no disruption to business operations.
Included Hardware
As part of the solution, Berkley Estates received brand-new Cisco 9851 business handsets for all office users. Unlike many providers who place hardware on lengthy finance agreements, all handsets were included within the monthly service cost with no additional leasing charges.
The results
Following deployment, Berkley Estates immediately began seeing improvements across the business.
With incoming call pop-ups and instant access to customer information within Street.co.uk, staff can respond more quickly and professionally to enquiries.
AI-powered call summaries and transcriptions eliminate the need for manual note taking and make it easy to review conversations without listening back to lengthy recordings.
Advanced call routing, professional queueing, and call-back functionality ensure enquiries reach the correct person or department quickly.
Teams can now transfer calls seamlessly between locations and see colleague availability in real time, creating a unified communications environment across the business.
Sales staff working remotely can make and receive business calls directly through the Cisco Webex mobile application, ensuring they remain connected wherever they are.
The deployment of gigabit-capable FTTP broadband has removed previous performance bottlenecks, delivering a smooth experience for cloud applications, CRM access and business communications.
"The integration between Cisco Webex and Street.co.uk has transformed how our team handles customer communications. Having customer information appear instantly, combined with AI-generated call summaries and automatic CRM logging, has saved our staff significant time every day. The system has improved collaboration across all three offices and given our team far greater flexibility when working remotely. The entire migration was seamless, and The VoIP Shop's support throughout the project was excellent."
— Liam Thorpe, Head of Lettings, Berkley Estates
Could The VoIP Shop do this for your business?
Running a multi-site agency on a system that can't keep up or one that won't talk to your CRM? We'll scope a fully integrated solution and stay with you after go-live.
