UK VoIP Expert
VoIP Phone System FAQs
Real answers to the questions UK businesses ask us every day, from
understanding VoIP and navigating the 2027 PSTN switch-off.
24
Questions answered
15+
Years of VoIP expertise
Jan 2027
PSTN switch-off deadline
Whether you're researching VoIP for the first time or preparing for the 2027 landline switch-off, this page covers the questions we hear most. Click any question to read the full answer.
The Basics
Q
What is a VoIP Number?
A VoIP number is a business phone number that works over the internet. Learn how it works, why it beats a landline
Q
Can I Use VoIP on My Mobile?
Yes, make and take business calls on your mobile, showing your business number. See how the app works
Q
Will VoIP Replace My Landline?
Yes, VoIP is replacing landlines as the UK moves to a digital phone network.
Q
Does VoIP Support Video Calling as Well as Voice?
Yes, most modern VoIP systems support both voice and video calling, making team communication simple.
Q
Is VoIP Better Than 4G/5G Calling?
VoIP often delivers better call quality, lower costs, and more business features than 4G or 5G calling.
Q
Can VoIP Numbers Work Internationally?
Yes, VoIP numbers work internationally, allowing businesses to make and receive calls from anywhere.
Hardware
Q
What Equipment Do You Need for VoIP?
Less than you'd think. Learn what you actually need to get started, and whether your existing handsets work
Q
Does VoIP Support Conference Calls With Multiple People on the Line?
VoIP enables multi-party conference calling for team and client communication.
Q
Does VoIP Let Me See Who Is Calling Before I Pick Up, Even From a Mobile?
Caller information is displayed before answering, including on mobile devices.
Q
Will My Staff Need Training to Use a New VoIP System?
VoIP systems are designed for ease of use, requiring minimal staff training.
Call Management
Q
Can I See My Team's Call History in One Place?
See your team's call history, missed calls and live activity in one online portal with automatic call logging.
Q
How Do I Transfer a Call From My Desk Phone to a Colleague's Mobile?
Transfer calls seamlessly from your desk phone to a colleague's mobile using blind or warm transfer.
Q
Can I Set Different Call Routing Rules for After-Hours and Weekends?
Custom call routing can be configured for specific times such as after-hours and weekends.
Q
Can I Have Voicemails Transcribed and Sent Straight to My Email?
Voicemail messages can be converted to text and delivered directly to email.
Q
Can I Monitor Call Queue Wait Times Live?
Yes. Cloud VoIP lets you monitor live queues, wait times and agent availability in real time.
Q
How Does an AI Receptionist Know Which Calls Are Urgent
AI receptionists detect urgent calls using keywords, intent analysis and business rules to route critical enquiries quickly.
Q
How Do I Connect Multiple Office Locations to One Phone System
Cloud VoIP connects multiple offices with one system, shared extensions, smart routing and central control.
Reliability & Security
Q
Can VoIP Work Without an Internet Connection?
VoIP needs a connection for calls, but a drop doesn't cut you off. Learn how calls keep running
Q
Does VoIP Work During a Power Cut?
A straight answer on what happens to your phones in a power cut. See the simple steps that keep you reachable
Q
What Are the Security Risks of VoIP?
VoIP is safe when set up properly. Learn the risks worth knowing and the protections that handle them
Q
Why is My VoIP Call Quality Poor?
Choppy or echoey calls usually come down to a few fixable causes. Learn how to find and fix them
Q
How Do I Reduce VoIP Latency?
If there's lag or delay on your calls, latency is behind it. Learn what causes it and how to cut it down
Integrations
Q
Does Click-to-Dial Work With CRM Systems?
Connect your CRM to your VoIP system to click-to-call, log calls automatically and display customer records.
Q
Can VoIP Systems Integrate with Microsoft Teams?
Yes, many VoIP systems integrate with Microsoft Teams, enabling seamless calling and collaboration.
Not sure where to start?
Our UK-based team will explain your options in plain English, no jargon, no obligation.
