Case Studies
See how UK businesses across every sector have cut costs, improved call handling, and future-proofed their communications with The VoIP Shop.
5000+
Businesses migrated
15+
Years of VoIP expertise
Jan 2027
PSTN switch-off deadline
All Case Studies
Estates Agents
B
Berkley Estates: One System, Three Offices
Berkley Estates unified multi-site communications with a single, cost-efficient cloud phone system, delivering smart call routing, branded call flows, and seamless connectivity.
B
Seths Estate Agents: Reliable Multi-Site Communications
Seths Estate Agents replaced its legacy analogue phone system with a fully managed cloud PBX and full fibre broadband, reducing missed calls, improving reliability, and delivering predictable monthly costs.
Education
M
The Mountbatten School Goes Cloud
The Mountbatten School replaced its legacy phone system with a modern communications platform, providing Teams integration, reliable connectivity, and automated absence handling.
B
Bredon Hill Academy: Cutting Telecoms Costs by 30%+
Bredon Hill Academy moved to a Yeastar cloud phone system, reused 44 existing Yealink handsets, and reduced telecoms costs by more than 30%.
F
Fullhurst Community College: Faster Parent Calls with SIMS Integration
Fullhurst Community College replaced its ageing phone system with Yeastar, 109 Yealink handsets and SIMS integration, saving 2–3 minutes on every parent call.
S
Simon Balle School: Modernising a 12-Year-Old Phone System
Simon Balle School replaced its ageing Panasonic phone system with 3CX Cloud PBX, 34 Yealink handsets and Arbor integration, giving 70 users greater flexibility and mobile access.
G
Guildford High School: Moving 100 Users to Yeastar Cloud PBX
Guildford High School moved from an ageing on-premise phone system to Yeastar Cloud PBX, reusing compatible handsets and managing the migration from start to finish.
Healthcare
D
Dental Tech: Five Sites, One Platform
A leading Irish dental technology provider connected four clinics and a laboratory facility with a fully managed Yeastar deployment, achieving seamless connectivity with zero downtime.
M
Midlands Care: One Communications Platform Across 13 Sites
Midlands Care unified communications across 13 care sites with a Cisco Webex cloud phone system, full-fibre broadband and 5G backup, improving reliability and simplifying service management.
G
Gilbert Opticians: Smarter Patient Communications
Gilbert Opticians modernised its phone system with Cisco Webex, Opticabase integration and business-grade broadband for faster, more efficient patient service.
Software
E
Eazi Apps: Smarter Calls, Lower Costs
Eazi Apps improved business communications with a flexible cloud phone solution, delivering reliable connectivity, streamlined call handling, and a better experience across the business.
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Hospitality
A
Athena Hotel: Smarter Guest Communications
Modern wireless cloud phone system that improved guest communications, staff mobility and call handling while reducing telecom costs across the hotel.
S
Saatchi Gallery: Modernising Communications
Saatchi Gallery modernised its phone system ahead of the UK Digital Switchover, improving reliability, call handling and communications.
Pharmacy
B
Birk & Nagra: One Phone System Across Seven Pharmacies
Birk & Nagra unified seven pharmacies on Cisco Webex and full fibre broadband, with one bill, fixed pricing and no downtime during migration.
Solicitors & Law Firms
M
MLP Law: Multi-Site Communications
Cloud phone system with Clio integration, enabling seamless communication, efficient call management and collaboration across multiple legal offices.
P
Peter Dunn & Co: Modernising a Two-Site Law Firm
Peter Dunn & Co replaced its six-year-old phone system with Yeastar cloud telephony, 24 new Yealink handsets and improved connectivity across its Sunderland and Seaham offices.
Insurance
P
Park Insurance: Reliable Cloud Communications
Park Insurance replaced an unreliable Azure softphone setup with a stable Yeastar cloud PBX, dual FTTP broadband, call recording, and advanced reporting for reliable call quality and greater visibility.
Leisure
T
Tennis London: Two Businesses, One Platform
Tennis London brought two businesses together on one cloud phone system, with reliable broadband, separate business identities, and a seamless migration.
E
Embers Camping: Mobile Communications Across Multiple Sites
Embers Camping replaced desk phones with 3CX softphones and 15 business SIMs, giving its team flexible communications and better mobile coverage across rural sites.
W
Wilderness Group: Reducing Telecom Costs by 20%
Wilderness Group modernised communications for approximately 100 users with Yeastar Cloud PBX, Salesforce integration and AI-powered call features, reducing costs by 20% and improving reliability.
Property Services
W
Wates Property Services: Scalable Cloud Communications
Wates Property Services deployed a scalable cloud phone system across two sites, adding AI call transcription, analytics and zero-downtime migration.
Construction
F
Fox (Owmby): Cutting Telecoms Costs by Almost 50%
Fox (Owmby) replaced BT with a hosted 3CX phone system, kept all 40 Yealink handsets, and reduced telecoms costs by almost 50%.
Manufacturing
S
Socktopus: Complete Phone and Door Entry System
Socktopus equipped its new manufacturing unit with Yeastar Cloud PBX, 13 Wi-Fi desk phones and integrated door entry, without new cabling.
Accountancy
S
Somerbys Chartered Accountants: 3CX Communications Upgrade
Somerbys upgraded to a modern 3CX phone system with new handsets, transparent contract terms, no handset leasing and local support.
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