Dental Technology Provider: How Dental Tech Unified 5 Sites and Cut Telephony Costs by 75%
How a leading Irish dental technology provider connected four clinics and a laboratory facility with a fully managed Yeastar deployment, with zero downtime.
Dental Technology
20+ users · 5 sites
Ireland
Yeastar Cloud Phone System
About Dental Tech
Dental Tech is a leading dental technology provider operating across Ireland. With approximately 35 employees spread across four clinics and a dedicated laboratory facility, the organisation relies heavily on effective communication to support customers, patients, and internal teams.
With more than 20 users operating across five sites, Dental Tech required a communications platform that could reliably support a growing multi-site operation while maintaining exceptional customer service standards.
The challenge: a system that couldn't keep pace with growth
Prior to working with The VoIP Shop, Dental Tech was using VoiceStack integrated with its CareStack CRM platform. While the system provided CRM integration capabilities, it was creating a number of operational challenges across the organisation.
With multiple sites operating independently, Dental Tech needed a reliable, scalable solution that would improve customer experience while simplifying communications across the business.
Why Dental Tech chose The VoIP Shop
After reviewing its options, Dental Tech selected The VoIP Shop for its expertise in fully managed Yeastar deployments and its ability to deliver a multi-site solution without unnecessary hardware costs.
Unlike its previous provider, The VoIP Shop was able to deliver:
The ability to reduce costs while gaining a more capable platform, without replacing existing hardware, was a major factor in the decision.
The solution
The VoIP Shop deployed a fully managed Detailed reporting and analytics hosted Yeastar phone system tailored to Dental Tech's needs.
Yeastar Cloud Phone System
A multi-site Yeastar deployment was rolled out across all five Dental Tech locations, providing:
To maximise value, The VoIP Shop reused Dental Tech's existing handset estate, eliminating the need for unnecessary hardware investment and reducing overall project costs.
Multi-Site Call Management
The VoIP Shop configured call routing and flow design across all five sites, resolving the inconsistent routing and transfer issues that had previously affected communications between locations, including the company's laboratory facility.
Number Porting
The VoIP Shop successfully ported Dental Tech's existing Irish telephone numbers on a next-working-day basis, ensuring complete continuity for customers with zero disruption to business operations.
Ongoing Partnership
The success of the initial deployment quickly led to Dental Tech requesting the rollout of the solution across additional locations, including its laboratory operation. The partnership continues to evolve, with The VoIP Shop currently developing a direct integration between Yeastar and CareStack. To support this, The VoIP Shop has joined the CareStack Developer Programme and is actively building integration capabilities designed to streamline workflows and improve efficiency.
The results
Up to 75% Lower Telephony Costs
Compared with VoiceStack, Dental Tech reduced its monthly telephony costs by up to 75% while benefiting from a significantly more capable communications platform.
Improved Customer Experience
The redesigned call flows ensure callers are directed to the correct department or team member quickly and efficiently, reducing frustration and improving overall customer satisfaction.
Elimination of Call Routing Issues
By consolidating all locations onto a single Yeastar platform, Dental Tech resolved the routing and transfer issues that had previously affected communications between sites.
Reduced Missed Calls
The new system provides greater visibility, reporting, and call handling capabilities, helping ensure important calls are answered and managed effectively.
Enhanced Remote Working
Staff can now make and receive business calls from anywhere using the Yeastar platform, whether working remotely, travelling, or operating outside of Ireland.
Seamless Multi-Site Management
All five locations, including the company's laboratory facility, now operate under a single, centrally managed communications platform.
Zero-Downtime Migration
The entire migration, including number porting, was completed without downtime, ensuring uninterrupted service for customers and staff.
"We loved the new phone system trial in our first clinic and quickly made the decision to roll it out across all our other sites.
The migration was seamless, and the system simply works."
— Olga Popova, Head of Marketing and Sales, Dental Tech
Could The VoIP Shop do this for your business?
Running a multi-site operation on a phone system that can't keep up or one that's costing you more than it should?
We'll scope a fully managed solution and stay with you after go-live.
