Peter Dunn & Co: Modernising a Two-Site Law Firm with Yeastar
How a Sunderland law firm replaced a six-year-old phone system with Yeastar cloud telephony, 24 Yealink handsets,
SOGEA broadband and responsive support.
Legal
24 users · 24 handsets
Sunderland & Seaham
Yeastar Cloud Phone System
About Peter Dunn & Co
Peter Dunn & Co Limited is an SRA-regulated law firm based in Sunderland, providing legal services to individuals and businesses. The firm provides a wide range of legal services, including family law, residential and commercial conveyancing, civil litigation, wills, probate and trusts, and company and commercial law. Operating across Sunderland and Seaham, the firm needed a communications system that could support the way its teams worked today while providing greater flexibility and visibility across both sites.
The challenge: A phone system that had fallen behind
Peter Dunn & Co had been using the same phone system for around six years. While it continued to provide the core functionality the firm needed, the system had seen very little development.
As the existing contract came to an end, the firm wanted to modernise its communications without losing the features staff already relied on.
The firm needed to:
The priority was clear: modernise the firm's communications without disrupting the way the team already worked.
Why Peter Dunn & Co chose The VoIP Shop
Rather than simply replacing the existing system like for like, The VoIP Shop took the time to understand how Peter Dunn & Co used its communications system and where improvements could be made.
The aim was to introduce a modern platform that delivered greater functionality while retaining the features the team was already familiar with.
The solution provided:
The firm also valued having a responsive support team available when assistance was required.
The solution
The VoIP Shop completely modernised Peter Dunn & Co's communications, moving the firm onto a Yeastar cloud phone system across its Sunderland and Seaham offices.
Yeastar Cloud Phone System
The new cloud-based platform provided the firm with a more capable communications system while retaining the functionality staff already relied on.
The solution included:
Advanced call reporting and statistics now give the firm greater visibility of call activity and performance.
Softphone applications also allow staff to make and receive business calls when working remotely or away from their desks, providing greater flexibility without changing how customers contact the firm.
24 New Yealink Handsets
The firm's existing Mytel handsets were replaced with 24 brand-new Yealink desk phones. This gave staff modern hardware to work alongside the new cloud phone system while maintaining the familiar desk-phone experience.
FAX Support Retained
Modernising the phone system did not mean losing functionality the firm still needed. An analogue-to-VoIP converter was installed so the existing FAX line could continue operating on the new system. This allowed Peter Dunn & Co to move forward with its communications infrastructure without removing an established business requirement.
SOGEA Broadband Across Both Sites
SOGEA broadband was installed at both Sunderland and Seaham. Bringing connectivity together with the phone system and hardware gave the firm a simpler communications setup, supported by one supplier.
Number Porting
The firm's main business numbers were successfully ported to the new system, allowing Peter Dunn & Co to modernise its communications while maintaining continuity for customers.
The results
Peter Dunn & Co has moved from a six-year-old phone system to a modern cloud communications platform designed around the way the firm works today.
The project delivered:
A modern communications platform
The firm now has a Yeastar cloud phone system providing greater functionality across both Sunderland and Seaham.
Greater call visibility
Advanced call reporting and statistics provide greater insight into call activity and performance.
More flexible working
Softphone applications allow staff to make and receive business calls from PCs and mobile devices when working remotely or away from their desks.
24 new handsets
All 24 users received brand-new Yealink desk phones, replacing the firm's previous Mytel handsets.
Existing functionality retained
The firm's FAX capability was retained through an analogue-to-VoIP converter, avoiding the need to remove functionality the team still relied on.
Improved connectivity
SOGEA broadband was installed at both sites, providing connectivity alongside the new communications platform.
One supplier for the complete solution
Phones, handsets, connectivity and ongoing support are now brought together under one supplier, creating a simpler setup for the firm to manage.
Is your firm's phone system holding it back?
If your phone system is several years old or your contract is coming to an end, you don't necessarily need to start again from scratch.
The VoIP Shop helps law firms and professional practices modernise their communications while keeping the features their teams rely on. From cloud telephony and new handsets to call reporting, flexible working and business connectivity, we can build a solution around how your firm works today.
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VoIP phone system for your business? Explore plans and features →
Explore the Solutions Behind This Project
Peter Dunn & Co modernised two sites on a Yeastar cloud phone system with new handsets and SOGEA broadband. Here are the solutions behind the build.