Seths Estate Agents
– Family-Run Estate Agency
How Seths Estate Agents Cut Costs and Eliminated Missed Calls with a Fully Managed Cloud Phone System
How a Leicester-based estate agency replaced a limiting analogue phone system with cloud PBX and full fibre broadband across its sites and has not missed a customer call since.
Estate Agency
12 staff · 19 users
Leicester, 2 Sites
Cloud-Based PBX and Full Fibre Broadband
About Seths Estate Agents
Seths Estate Agents is a family-run estate and letting agency based in Leicester, operating from two sites across the city, including its main office on Loughborough Road, Belgrave. Registered as Seths Estate Agents Ltd, the business has over 50 years of experience in the local property market and has grown to become a market leader across the areas it covers, including Belgrave and Evington.
The team of 12 staff handles both residential sales and lettings, giving buyers, tenants, landlords and sellers a single point of contact throughout the process.
Seths has built its reputation on local knowledge, a personal approach and long-standing relationships in the Leicester market, backed up by a strong customer track record of
4.4 out of 5 across 358 reviews
and recognition as a
multi-award-winning agency. As a family business, Seths has grown organically rather than through a franchise model, which shapes how it works with clients and suppliers, favouring long-term relationships over a corporate, one-size-fits-all approach.
The Challenge: A System That Could Not Support a Growing Business
Before working with The VoIP Shop, Seths was running a legacy analogue phone system across its sites, which had become increasingly limiting for a growing, multi-site business.
The Key Problems Included:
The Solution
The VoIP Shop implemented a
cloud PBX system
for 19 users across Seths' three sites, paired with
full fibre broadband.
Cloud PBX System
A single cloud-based phone system replaced the legacy analogue setup, giving Seths the flexibility a modern, multi-site agency needs.
IVR and Call Overflow
An IVR menu was set up to make it easy for customers to reach the right team or site straight away, with call overflow configured so that if one site cannot answer, the call automatically routes to another, ensuring no customer call goes unanswered.
BLF (Busy Lamp Field)
BLF functionality was configured, allowing staff to see at a glance who is available across sites and to transfer calls between colleagues quickly and easily.
Mobile App Access
All existing numbers were ported over from each site, meaning Seths kept its established phone numbers throughout the switch, so there was no disruption to customers trying to reach them and no need to communicate a number change.
Full Fibre Broadband
Full fibre broadband was deployed across all three sites, giving Seths reliable, high-speed connectivity to support the phone system and day-to-day operations. Each site was fitted with a fully managed router, so any connectivity issues are monitored and handled by The VoIP Shop, taking that responsibility away from Seths' team entirely.
Hardware Polycom
IP handsets were installed for all 19 users across the three sites, giving staff a consistent, reliable and easy-to-use setup regardless of which office they are working from.
Number Porting
Staff make full use of the mobile app, allowing them to stay connected to customers while out of the office, whether that is viewing a property or meeting a client on the road.
The Results
Fixed, Predictable Monthly Costs
Since switching to The VoIP Shop, Seths has moved to a fixed monthly cost, removing the uncertainty of per-call billing it had with the old analogue system.
99.9% Uptime
The new setup has delivered 99.9% uptime, giving the team confidence their phones will be available when clients and prospective buyers call.
Fewer Missed Calls
Call overflow between sites has reduced missed calls significantly. If one office cannot pick up, another can, so enquiries are far less likely to go unanswered.
19 Users Across 3 Sites
The cloud PBX and full fibre broadband setup now supports the whole team consistently, wherever they are working from.
"Since moving to The VoIP Shop, we've had a much more reliable phone system across our sites. Calls no longer get missed even when one office is busy, and it's reassuring to know our costs are fixed each month."
- Anish Popat, Director, Seths Estate Agents
Could The VoIP Shop Do This for Your Business?
Running a multi-site business on a phone system that cannot keep up, or paying more than you should for calls? We will scope a fully managed solution and support you from installation through to go-live and beyond.
Looking for a complete
VoIP phone system for your business? Explore plans and features →
Explore the Solutions Behind This Project
Seths Estate Agents unified multiple Leicester sites on one cloud phone system with full fibre broadband. Here are the solutions behind the build.