MLP Law
– Multi-Site Legal Communications with Clio Integration
How MLP Law Connected Four Offices with an Integrated Cloud Phone System
How a leading UK law firm unified communications across four offices with a fully managed Yeastar Cloud Phone System and Clio integration, giving staff a faster, more connected way to handle client calls.
Legal
26 Users · 4 Offices
North West England
Yeastar Cloud Phone System with Clio Integration
About MLP Law
MLP Law is a leading North West law firm with offices in Altrincham, Manchester, Leeds, and Lymm, providing legal services for both businesses and private clients.
As dedicated business advisers and family lawyers, the firm supports clients across corporate and commercial law, commercial property, intellectual property, employment law, dispute resolution, family law, wills, trusts, and probate. With teams working across multiple locations, seamless communication is essential to delivering responsive, professional client service.
Operating with
26 users across four offices, MLP Law required a modern communications platform that could integrate directly with its legal practice management software while supporting flexible working across the firm.
The challenge: Bringing Telephony and Case Management Together
Before partnering with The VoIP Shop, MLP Law's phone system and Clio practice management software operated independently.
This meant staff were switching between systems to identify callers, log conversations, and access client information, creating unnecessary administration and slowing down client interactions.
The firm needed a communications solution that would:
Most importantly, MLP Law wanted a provider capable of delivering a seamless Clio integration something very few UK telephony providers could offer.
Why MLP Law Chose The VoIP Shop
After evaluating its options, MLP Law selected The VoIP Shop because of its expertise in delivering cloud phone systems with advanced CRM and case management integrations.
Unlike traditional providers, The VoIP Shop could connect Yeastar Cloud PBX directly with Clio, allowing telephony and legal workflows to operate as one integrated platform.
The solution provided:
The ability to replace disconnected systems with a single, integrated communications platform was the deciding factor.
The solution
The VoIP Shop deployed a fully managed Yeastar Cloud PBX tailored to the operational requirements of a modern legal practice.
Yeastar Cloud Phone System
The new platform was deployed for
26 users across all four MLP Law offices, providing:
Most users now work using desktop and mobile applications, while a small number of Yealink T46 HD desk phones were retained where required.
Clio Integration
The integration between Yeastar and Clio transformed the way staff manage client calls.
Features include:
By connecting communications directly to the firm's case management platform, staff spend less time updating records and more time supporting clients.
Flexible Working Across Four Offices
With desktop and mobile softphone applications, staff can make and receive business calls from anywhere while maintaining a consistent professional presence.

Whether working from Altrincham, Manchester, Leeds, Lymm, or remotely, users remain connected through one central cloud phone system.
Number Porting
The VoIP Shop successfully completed the firm's multi-line number port, ensuring continuity for clients while delivering a smooth migration with no disruption to daily operations.
The results
Instead of managing separate telephony and practice management systems, MLP Law now benefits from a fully integrated communications platform that works directly with Clio.
Automatic call journaling, click-to-call functionality, and caller information pop-ups significantly reduce manual data entry, allowing fee earners to spend more time on client work.
Caller information appears before the call is answered, giving staff immediate access to relevant matters and client details for faster, more informed conversations.
Automatic call transcription and AI-generated summaries create accurate call records, simplify internal handovers, and reduce reliance on handwritten notes.
Staff can work from any office or remotely while maintaining a consistent business presence through desktop and mobile applications.
Advanced reporting, analytics, and live wallboards provide real-time insight into call volumes, team performance, and service levels across the entire firm.
From implementation through to ongoing support, MLP Law has benefited from responsive service and expert guidance, ensuring a seamless migration and continued success.
"The team at The VoIP Shop have been fantastic to work with from start to finish. The team were reassuring and took the time to answer all of our questions thoroughly. Support tickets are handled quickly and efficiently, which has made the entire experience seamless. Overall, we've been very impressed with both the service and the team."
— Zara Green as Finance and Operations Assistant
Could The VoIP Shop Do This for Your Law Firm?
If your phone system and case management software operate separately, you're likely spending valuable time switching between systems and manually updating client records. The VoIP Shop can deliver a fully managed cloud phone system with legal software integration, helping your firm improve efficiency, support hybrid working, and deliver a better client experience across every office.
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