How Midlands Care Unified 13 Sites onto One Trusted Communications Provider
How a Leicestershire-based care group replaced a fragmented, multi-supplier setup with a resilient, NHS-approved cloud phone and broadband platform across all its homes.
Health and Social Care
72 staff members
and users
13 sites across the East Midlands
Cisco Webex Cloud Phone System / Business Grade Broadband
About Midlands Care
Midlands Care is a regional health and social care provider headquartered in Enderby, Leicester. Established around 2010, the group operates residential care homes, nursing facilities, and day care centres across the Midlands, with a focus on elderly support, dementia care, and tailored person-centred programmes.
As the group grew to 12 care homes plus a central head office, its fragmented telephony and broadband setup became an operational risk rather than a convenience.
The Challenge: 13 Sites, No Single Point of Control
Before working with The VoIP Shop, Midlands Care was running separate broadband and telephone systems at each of its locations, supplied by multiple providers.
The key problems included:
Fragmented supplier base
Each of the 12 care homes and the head office had its own broadband and phone arrangements, sourced from different providers.
Inconsistent service levels
Varying standards of connectivity and support across sites made it difficult to guarantee reliable communications everywhere.
No central point of contact
Managing multiple suppliers added complexity and slowed down service management and support.
High stakes for reliability
As a care provider, dependable phone and broadband service across every site was not optional. Continuity of communication is essential to safe, person-centred care.
Why Midlands Care Chose The VoIP Shop
Midlands Care wanted to consolidate all connectivity and telephony services under a single trusted provider to deliver a consistently high standard across every site, with improved service management and a single point of contact.
Following a face-to-face meeting with the director, Midlands Care was impressed by The VoIP Shop's extensive knowledge, competitive pricing, and understanding of their requirements. The VoIP Shop's status as an NHS-approved supplier gave additional confidence that it could deliver a reliable, professional, and compliant solution suitable for a care home environment.
The combination of
industry expertise, value for money,
and
proven experience gave Midlands Care the reassurance needed to move forward with a single provider for their communications needs.
The Solution
The VoIP Shop delivered a complete communications solution designed to meet the reliability and resilience requirements of a multi-site care home environment.
Cisco Webex Phone System
A unified Cisco Webex phone system was deployed across all 13 locations, combining softphone applications, desk phones, and cordless handsets to give staff flexible and reliable communication options.
Call Recording
Call recording was implemented at each site, supporting operational requirements and maintaining high standards of service delivery.
Full Fibre Broadband with 5G Backup
Business-grade full fibre broadband (FTTP) was provided across every location, with 5G backup added at each site to increase resilience and minimise disruption if the primary connection fails.
Number Porting
Existing phone numbers were ported at each site as part of the migration.
Single Trusted Provider
Consolidating connectivity and telephony under one supplier gave Midlands Care simplified service management and a single point of contact across the whole organisation.
The Results
Unified Communications Across 13 Sites
All 12 care homes and the head office now operate on a single, unified communications platform, replacing multiple suppliers with one trusted provider.
Improved Reliability and Resilience
The combination of the Cisco Webex phone system, full fibre broadband, and 5G backup connectivity has significantly improved communication reliability and business continuity across every site.
Flexible Staff Communication
Staff have access to flexible calling options through softphones, desk phones, and cordless handsets, with call recording providing additional operational support.
Reduced Complexity, Simplified Management
Moving to a single trusted provider has reduced operational complexity and improved service management across the organisation, an essential requirement for a care home environment where critical communications must remain available at all times.
Could The VoIP Shop Do This for Your Business?
Are you managing multiple sites on a fragmented setup of different providers, or do you need a communications partner that understands the demands of a regulated, care-critical environment?
We will scope a fully managed solution and support you from installation through to go-live and beyond.
Looking for a complete
VoIP phone system for your business? Explore plans and features →
Explore the Solutions Behind This Project
Midlands Care unified 13 care sites across the East Midlands on one cloud phone system with resilient full fibre broadband. Here are the solutions behind the build.