Estate Agent Phone System: How Berkley Estates Unified 3 Offices

About Berkley Estates

Berkley Estates is an established independent estate and lettings agency serving customers across Leicestershire. Operating from multiple locations, the business specialises in residential sales, lettings, and property management, delivering a personal and professional service to buyers, sellers, landlords, and tenants.



With offices in Leicester, Kibworth and Barrow, alongside a dedicated sales team working remotely, Berkley Estates required a modern communications platform capable of supporting a growing multi-site operation whilst integrating seamlessly with its existing Street.co.uk CRM platform.

The challenge: a phone system that couldn't keep up

As Berkley Estates continued to grow, its traditional phone system was becoming increasingly restrictive. The business faced a number of challenges, including:

Most importantly, the existing phone provider could not integrate with Street.co.uk, meaning staff were spending valuable time manually recording customer interactions and updating records. For a busy estate agency handling large volumes of enquiries every day, this created inefficiencies that impacted both productivity and customer experience.

Why Berkley Estates chose The VoIP Shop

After evaluating several providers, Berkley Estates selected The VoIP Shop due to our proven experience within the estate agency sector, our expertise in Cisco Webex solutions, and our ability to provide a fully integrated communications platform with Street.co.uk CRM.



Unlike competing providers, The VoIP Shop was able to deliver:

The ability to integrate telephony directly with Street.co.uk became a major deciding factor during the selection process.

The solution

The VoIP Shop designed and deployed a fully managed communications solution across all Berkley Estates locations.

Cisco Webex AI-Powered Business Phone System



A 12-user Cisco Webex phone system was deployed across the organisation, providing advanced enterprise-grade functionality including:

Users can now instantly view customer information as calls arrive and launch outbound calls directly from Street.co.uk with a single click. Following every conversation, AI-generated call summaries and transcriptions can be automatically logged against customer records, dramatically reducing administration time and improving record accuracy.

Multi-Site Call Management

The VoIP Shop configured a complete multi-site call routing solution, including:

Staff can now seamlessly transfer calls between offices and instantly see colleagues' availability, improving collaboration across all locations.

FTTP Full Fibre Broadband Deployment

To support the new cloud-based communications platform, The VoIP Shop deployed dedicated FTTP broadband services across all three sites. Each location now benefits from:

The upgraded connectivity ensures a consistently high-quality calling experience while supporting day-to-day business operations without buffering, lag or performance issues.

Number Porting

The VoIP Shop successfully migrated and retained all existing business telephone numbers, ensuring complete continuity for customers. Numbers ported included:

The migration was completed with zero downtime and no disruption to business operations.

Included Hardware

As part of the solution, Berkley Estates received brand-new Cisco 9851 business handsets for all office users. Unlike many providers who place hardware on lengthy finance agreements, all handsets were included within the monthly service cost with no additional leasing charges.

The results

Following deployment, Berkley Estates immediately began seeing improvements across the business.