Accountancy Phone System: How Somerbys Chartered Accountants Upgraded to 3CX
How a Leicester accountancy firm moved to a modern 3CX phone system with new handsets, fair contract terms, no handset leasing and local on-site support.
Accountancy
23 users
Leicester
3CX Phone System
About Somerbys
Somerbys is an established, independent firm of Chartered Accountants based in Leicester. Most of its clients are in the East Midlands, but it also serves clients across the rest of the UK, Europe, Australia and the Americas, providing accounts preparation, audit and tax returns alongside tax planning, management consultancy, budgets and forecasting, payroll, bookkeeping and company secretarial services.
Coming to the end of its phone system contract, the firm wanted a more modern, reliable solution without being tied into unnecessary costs. It chose a 3CX phone system from The VoIP Shop, with new handsets, on-site installation, staff training and a fair, transparent agreement with no handset leasing.
The challenge: An Expiring Contract and a Need for Better Value
Somerbys was coming to the end of its existing phone system contract and wanted a more modern, reliable solution. The firm wanted to upgrade to newer handsets, modernise its phone system, reduce ongoing costs, secure clear and fair contract terms, and receive reliable, responsive support.
Having experienced providers with different approaches, the firm wanted to be sure it chose a solution that offered genuine long-term value without being tied into unnecessary costs or complicated agreements. The priority was a modern system, lower costs and a provider it could trust.
Why Somerbys Chose The VoIP Shop
As a Leicester business ourselves, we met the firm face to face to understand its requirements and recommend a solution based on its actual needs. Our approach offered local service, a friendly and transparent process, no handset leasing, no hidden costs or unnecessary clauses, fair and easy-to-understand contract terms, and personal, responsive support.
Somerbys had also received a quote from another provider. While it included the handsets the firm wanted, it came with a long-term agreement and a more aggressive sales process. In contrast, the firm appreciated our straightforward approach and the level of personal support a local provider could offer.
The solution: A Modern 3CX Phone System
The VoIP Shop supplied and installed a modern 3CX business phone system with new handsets, giving Somerbys an updated and more cost-effective communications solution. The existing main number was ported across.
The solution included a modern 3CX platform, new professional handsets, number porting, transparent pricing and handsets owned rather than leased. Staff moved to newer, more professional handsets on a platform better suited to the way the firm works, under a straightforward commercial agreement.
On-Site Installation, Training and Local Support
The system was installed on site to make sure everything was set up correctly. Staff were trained so they could use the new system and handsets confidently from day one. The VoIP Shop's Leicester-based team also provides ongoing local support whenever assistance is required.
The results: A Modern Phone System Without Unnecessary Costs
Somerbys successfully moved away from its previous phone system to a modern solution that better suits its business. The project delivered modern handsets for staff, more cost-effective communications than the previous system, fair and transparent contract terms, no handset leasing, on-site installation and staff training, and ongoing local support.
Could Your Firm Be Tied Into the Wrong Phone Contract?
The VoIP Shop helps accountancy and professional services firms move to modern phone systems with fair contract terms, no handset leasing and local support. If your current phone contract is coming to an end, we can help you understand your options and build a solution around the way your firm actually works.