Hotel Phone System Built for UK Hotels
A cloud hotel phone system for UK hotels, guest houses and hotel groups. Guest room phones, wake up calls, room status and call charges in one system, with PMS integration, wireless handsets that need no rewiring, and an AI receptionist that answers when reception is busy.
- Never miss another booking enquiry
- Handle peak-hour calls with ease
- Convert more enquiries into confirmed reservations
What is a hotel phone system?
A hotel phone system connects guest rooms, reception, housekeeping, the restaurant and back office on one network, and handles calls from guests outside the hotel. It routes reservation calls to the front desk, lets guests call reception from their room, and runs hotel services such as wake up calls, room status and call charges to the guest bill.
Most new hotel telephone systems and hospitality phone systems are cloud VoIP. Our hotel phone system links to your property management system, so the front desk sees the guest and booking before answering. Staff carry wireless handsets or the mobile app around the building, and an AI receptionist for hotels answers when reception is busy.
Three types of hotel phone system
Cloud hotel phone system
Calls run over your internet connection and the system is hosted for you. No phone system box on site, and new rooms or properties are added in minutes.
On site hotel PBX
A phone system box in your building. Common in older hotels, but it needs maintenance, and traditional lines close in January 2027.
Hybrid
A cloud system that keeps working room phones and wiring where they are still sound, so you upgrade in stages.
Customer Success Stories
Trusted by UK Hotels
Real results from hotels we've helped modernise guest room phones, connect staff across the building, and upgrade with no rewiring and no downtime.
Athena Hotel
How a Paddington boutique hotel replaced its analogue system with 41 wireless VoIP handsets over WiFi, with no rewiring and zero downtime.
The Problems Many Hotels Face with Guest Communication
Are You Losing Revenue Due To:
The Financial Impact
Introducing Hotel VoIP Connect: AI-powered VoIP Phone System designed specifically for Hotel
- Hotel VoIP Connect combines a modern cloud-hosted phone system with intelligent call automation designed for hotels, resorts, and hospitality businesses.
- The system helps your team manage booking enquiries, guest requests, and internal communication more efficiently while improving guest satisfaction.
- From boutique hotels to large multi-property groups, Hotel VoIP Connect ensures your reception team stays connected and responsive at all times.
Modern Communication
Built for Hotels
Our cloud-hosted phone system is secure, scalable, and designed to meet the communication demands of the hospitality industry.
From room bookings to guest service requests, Hotel VoIP Connect ensures every call is handled professionally.
Key Highlights
One phone system for hotel groups
Hotel groups get one point of contact for phones, connectivity and mobiles across every property, with group reporting and each hotel keeping its own local number.
Every property on one system
Transfer calls between hotels and dial any property by extension.
Central reservations line
One number for bookings, answered by a central team or the property the guest asks for.
One bill and one account manager
Phones, broadband and mobiles for every property on one contract and one invoice.
Business broadband with backup
Full fibre broadband with mobile backup, so calls keep working if a line goes down.
Everything Your Hotel Needs in One Phone System
Enhance guest experience and staff productivity with a system built for hospitality operations.
Professional call queuing
Keep callers informed of their position in the queue during busy booking times.
Seasonal Message Alerts
Promote seasonal offers, special packages, or restaurant bookings through automated messages.
Secure call recording
Record calls securely for quality control, dispute resolution, and staff training.
Hot desking & remote working
Reception teams can answer calls from desk phones, mobile apps, or laptops anywhere in the hotel.
Bespoke audio branding
Custom welcome messages, hold music, and announcements tailored to your hotel brand.
PMS and Booking System Integration
Connect your phone system with hotel management software for better guest service.
Advanced reporting
Track call volumes, missed calls, and booking enquiries with detailed analytics.
Guest room phones and wireless hotel handsets
The right hotel phones depend on your building. Athena Hotel in Paddington had no network cabling in many rooms, so we fitted 41 wireless handsets over WiFi with no rewiring and no downtime. Read the Athena Hotel case study.
Hotel room phones
Slim desk or wall mounted guest room phones that suit the style of your rooms.
One touch service keys
Guests press one key for reception, housekeeping, room service or the restaurant.
Wireless phones over WiFi
Wireless room handsets work over your WiFi, so rooms without network cabling need no rewiring.
Cordless phones for staff
Housekeeping, maintenance and duty managers stay reachable anywhere on site with cordless handsets or the mobile app.
One cable per phone
Wired IP phones take power and data from one network cable, which keeps installs in rooms simple.
Number porting with no downtime
We move your existing hotel numbers to the new system, so guests and booking sites keep the same number.
Integrates Seamlessly with your Hotel Management Software
Streamline your guest communication and reservation handling.
Know who is calling before you answer the phone and provide a personalised guest experience.
Click-to-Call
Make calls directly from your hotel management system or CRM.
Contact Syncing
Keep guest contact details synchronised between your phone system and hotel software.
VoIP Dialer Integration
Manage calls directly from your booking platform without switching between tools.
Discover many other additional powerful integrations and customisation options tailored to your hotel.
Speak to our Hotel Phone System specialists to explore the full capabilities for your hotel.
Popular Hotel Software We Integrate With - Click on your Hotel Management Software below for more info
AI-Powered VoIP Phone System For Hotels
Free up your staff time! Answer Every Call, Anytime
Let your phone system work smarter. The built-in Hotel AI Receptionist greets callers professionally, routes calls intelligently, and captures key details for faster reservation handling, guest requests and urgent escalation.
Call Transcription & AI Summary
Turn every business call into searchable text and clear action points.
AI Voicemail Transcription
Read voicemails instantly without listening to recordings.
Let our AI Receptionist handle your guest calls
Answer Every Guest Enquiry - 24/7
The built-in Hotel AI Receptionist greets callers professionally, routes enquiries intelligently, and captures reservation details so your staff can focus on delivering exceptional guest service.
How does it work?
When guests call your hotel number, this will be the flow:
Key Benefits of Hotel AI Receptionist
Our
AI Receptionist for Hotels also supports custom greetings, voicemail-to-email with call recordings, and full after-hours coverage. Each completed reservation enquiry includes guest details ready for verification and booking into your PMS.
No Missed Calls
Capture reservation enquiries 24/7, even outside reception hours.
Time-Saving
Reduces repetitive calls and frees reception staff to focus on guest experience.
Improved Accuracy
Structured guest enquiry data helps avoid booking errors.
Better Guest Experience
Guests receive fast, professional responses without long hold times.
Increased Direct Bookings
Capture more enquiries directly instead of losing them to OTAs.
Better Operational Efficiency
Improve front desk productivity and communication across departments.
Call control, billing and guest safety
Hotel phone systems need controls an office phone system does not have. These run alongside the room panel and wake up call features below.
Call barring by room
Allow internal calls only, or open UK and international calls room by room.
Call charges on the guest bill
Calls from each room are logged and charged to the guest folio at check out.
Do not disturb
Guests set do not disturb from the room phone and reception sees it on the room panel.
Emergency call alerts
When a guest dials 999, reception is alerted with the room number so staff can help straight away.
Night service routing
After hours, calls go to the night manager, the duty mobile or the AI receptionist.
Front desk call queues
Callers hear their position in the queue at busy check in and check out times.
Built-In Hotel Management Module
Our phone system now includes a
dedicated hotel management module, giving your reception team powerful tools to manage guest communication, room operations, and bookings, all from one system.
Room Panel (Front Desk Control Dashboard)
Manage your entire hotel from a single interface.
Wake-Up Service Management
Deliver reliable guest services without manual tracking.
Hotel Settings & Room Management
Full control over your hotel operations.
Guest Stay History
Deliver a personalised guest experience every time.
Streamlined Operations with
Hotel PMS Integration
Automate daily operations and improve guest service with seamless PMS integration.
How much does a hotel phone system cost?
A hotel phone system costs a monthly fee per user, plus the guest room phones you choose. Most UK hotels pick one of these three setups.
Cloud hotel phone system
Front desk, back office and staff on desk phones, cordless handsets and the mobile app, with queues, recording and PMS integration.
Best for: Hotels, guest houses and B&Bs
From £13.95 per user per month
With AI call transcription
The same system with AI call transcription and summaries, so reservation calls are searchable and easy to follow up.
Best for: Busy front desks and reservation teams
From £16.95 per user per month
Add an AI receptionist
An AI receptionist answers reservation and guest calls when reception is busy or closed, and sends your team a summary.
Best for: Out of hours and overflow calls
From £30 a month
Guest room phones, cordless handsets and installation are priced on your quote, based on the number of rooms and your building.
Ready to Transform Your Hotel Communications?
Gold Level UK-Based Support
We provide more than just technology — we deliver reliable support for your hotel operations.
- 24/7 UK-based technical support
- Staff onboarding and training
- Transparent account management
- Ongoing system monitoring
- Hospitality communication specialists
Best Suited For
- Boutique Hotels
- Hotel Chains
- Resorts
- Guest Houses
- Holiday Parks
Hotel phone system FAQs
What is a hotel phone system?
A hotel phone system connects guest rooms, reception, housekeeping and the back office on one network and handles calls from outside the hotel. It also runs hotel services such as wake up calls, room status, do not disturb and call charges to the guest bill.
How much does a hotel phone system cost?
Our cloud hotel phone system starts from £13.95 per user per month, or £16.95 per user per month with AI call transcription and summaries. An AI receptionist starts from £30 a month. Guest room phones, cordless handsets and installation are priced on your quote.
What is the best phone system for a small hotel?
For a small hotel, guest house or B&B, a cloud phone system is usually best. There is no equipment to maintain on site, reception can answer on a desk phone or mobile, and you only pay for the users you need.
Which hotel management systems does the phone system integrate with?
Our hotel phone system integrates with Mews, Guesty, Inspiretec, Lineup and Recranet. Guest details appear when they call, check in and check out sync with room phones, and call charges are added to the guest bill.
Can guests book wake up calls from their room phone?
Yes. Guests set wake up calls from the room phone, or reception books them from the room panel. Unanswered wake up calls are retried automatically.
Can room call charges be added to the guest bill?
Yes. Calls from each guest room are logged with their cost and added to the guest bill at check out. You can also bar external or international calls room by room.
Do we need to rewire the hotel for VoIP room phones?
No. Wireless room handsets work over your WiFi. Athena Hotel in Paddington had no network cabling in many rooms, and we fitted 41 wireless handsets with no rewiring and no downtime.
Can one phone system cover a hotel group?
Yes. Every property joins one system, with transfers between hotels, a central reservations line and group reporting, while each hotel keeps its own local number.
What happens to hotel phones if the internet goes down?
Calls can divert automatically to mobiles or another site, and we can add backup broadband so the phones keep working if the main line fails.
Does the 2027 switch off affect hotels?
Yes. The UK copper phone network closes on 31 January 2027, so hotels with analogue lines, an on site PBX, lift lines or alarm lines need to move them to digital services before then.