How Tennis London Runs Two Businesses on One Seamless Communications Platform
How a Wimbledon-based accommodation specialist kept its high-profile client relationships uninterrupted through a seamless broadband and telephony migration, with each of its two businesses maintaining its own identity.
Leisure
4 staff and users
Wimbledon, London
Cisco Webex
About Tennis London
Since 1984, Tennis London has specialised in securing high-quality private accommodation for guests attending the Wimbledon Championships. Its clients include professional players, broadcasters, media organisations, agencies, corporate partners, and tournament sponsors. Over the years, the company has successfully provided accommodation solutions for every level of the international tennis community, from emerging junior players to Wimbledon title holders.
Led by Joanna Doniger since 1993, Tennis London is known for its highly personalised service. She oversees the careful matching of property owners with guests, ensuring each rental arrangement runs seamlessly, all documentation is handled efficiently, and both parties' expectations are fully met.
The Challenge: Two Businesses, One Location, Zero Room for Disruption
A key challenge was that Joanna was operating two businesses from the same location, making reliable connectivity and communications essential to her daily operations.
The key problems included:
Two businesses under one roof
Running two businesses from a single location meant broadband and telephony needed to support both operations reliably at once.
A telephone system in transition
In addition to supporting her broadband requirements, The VoIP Shop also needed to manage the transition of her telephone system.
No room for disruption
Given Tennis London's reputation and its portfolio of high-profile clients, the migration needed to be delivered seamlessly, with no disruption to business activities or client communications.
The need for business continuity
The approach had to focus on careful planning, proactive management, and ensuring business continuity throughout the transition, enabling Joanna to continue providing an exceptional service without interruption.
Why Tennis London Chose The VoIP Shop
Joanna chose The VoIP Shop because of its
proven ability to deliver reliable broadband and
business telephony solutions with
minimal disruption.
Understanding the importance of maintaining seamless communications for both of her businesses and her prestigious client base, The VoIP Shop provided a fully managed service that ensured a smooth transition, ongoing reliability, and complete peace of mind.
The Solution
To support Tennis London's operations, The VoIP Shop delivered a comprehensive business communications solution that combined high-performance broadband with a modern cloud-based telephone system.
SOGEA 80/20 Broadband
A high-performance broadband service designed to provide reliable connectivity across both businesses, ensuring day-to-day operations could run smoothly without interruption.
Cisco Webex Phone System with Dual Business Identity
A telephone system that allowed each business to maintain its own identity, with separate call handling and professional customer interactions, so both brands could operate independently while benefiting from a single, streamlined communications platform.
Hardware Deployment
A business-grade Zyxel router, 2 x Cisco 9851 handsets, and 2 x Yealink W73P cordless handsets.
Number Porting
2 x main numbers were ported.
Careful, Low-Disruption Migration
Drawing on years of experience, The VoIP Shop carefully planned and managed the implementation to minimise disruption and maintain the high standards of professionalism and reliability for which Tennis London is known.
The Results
A Future-Proof Communications Platform:
The result was a future-proof solution that enhanced communications, improved business efficiency, and supported the exceptional service Joanna continues to provide to her clients.
Two Businesses, One Platform
Both of Joanna's businesses are now manageable under a single telephone system, each maintaining its own identity while operating from one streamlined platform.
Uninterrupted Client Service
The migration was delivered without disruption to business activities or client communications, preserving the seamless experience Tennis London's high-profile client base expects.
"The migration was delivered without disruption to business activities or client communications, preserving the seamless experience Tennis London's high-profile client base expects."
— Joanna Doniger, Director, Tennis London
Could The VoIP Shop Do This for Your Business?
Running more than one business from a single location, or do you need a communications partner that can manage a sensitive migration without disruption to your clients?
We will scope a fully managed solution and support you from installation through to go-live and beyond.
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Explore the Solutions Behind This Project
Tennis London brought two businesses together on one seamless communications platform, supported by reliable SOGEA broadband and a carefully managed telephony migration. Here are the solutions behind the build.