How
Athena Hotel
Modernised Guest Communications
with a Wireless Cloud Phone System
How a family-owned boutique hotel in Paddington replaced its outdated analogue phone system with a modern cloud-based solution, eliminating costly rewiring while giving every guest room sleek new wireless VoIP handsets.
Hospitality – Boutique Hotel
50+ Employees
London, United Kingdom
Yeastar Cloud PBX Solution
About Athena Hotel London
Athena Hotel London is an established, family-owned boutique hotel located in the heart of Paddington, one of London's busiest transport and tourism hubs. With more than 25 years of hospitality experience, the hotel has earned an excellent reputation for personalised guest service and consistently high guest satisfaction.
Serving solo travellers, couples, families and groups across a range of room types, Athena Hotel enjoys strong year-round occupancy thanks to its prime location near Hyde Park, Paddington Station and direct Heathrow connections. As an independently operated, multi-generational business, the hotel continues to deliver a welcoming guest experience in one of London's most competitive hospitality markets.
The Challenge
An Outdated Phone System Holding the Hotel Back
Athena Hotel's legacy analogue phone system no longer reflected the quality of service the hotel wanted to provide. The ageing handsets looked dated in guest rooms, call handling lacked flexibility, and the overall system was becoming increasingly expensive to maintain.
The hotel faced several key challenges:
Outdated Guest Room Handsets
The existing analogue phones looked tired and no longer matched the hotel's boutique appearance or the high standards expected by guests.
Limited Staff Mobility
Without desktop or mobile applications, staff were tied to physical handsets, making it difficult to manage calls efficiently throughout the hotel.
High Running Costs
Despite the limited functionality, the legacy system carried significant ongoing costs while offering little operational benefit.
No Ethernet Cabling in Guest Rooms
Many rooms had no Ethernet infrastructure, making a traditional wired IP phone deployment impractical without expensive and disruptive building works.
Modern Appearance Required
The hotel wanted slim, wall-mounted handsets that blended seamlessly into each room rather than bulky legacy telephones.
Why Athena Hotel Chose The VoIP Shop
Athena Hotel needed a solution that could overcome the challenges of an older building while delivering a modern guest communication experience.
The VoIP Shop provided a practical, cost-effective approach by deploying wireless IP handsets that operate over WiFi, completely removing the need for expensive rewiring throughout the property.

Alongside competitive pricing, Athena Hotel valued The VoIP Shop's consultative approach, smooth migration process and responsive support, giving the business confidence to replace its ageing infrastructure with a future-ready cloud communications platform.
The Solution
The VoIP Shop
deployed a fully managed Yeastar Cloud PBX solution, replacing the hotel's analogue phone system with a modern cloud-based communications platform designed for hospitality.
Cloud-Based Business Phone System
The new cloud PBX provides intelligent call routing while enabling staff to manage calls through desktop and mobile applications from anywhere within the hotel.
Wireless Guest Room Deployment
To overcome the lack of Ethernet cabling, The VoIP Shop installed Fanvil H601W wireless IP handsets throughout the hotel. Operating entirely over WiFi, the handsets provide full VoIP functionality without requiring any new network cabling.
Modern Boutique Appearance
Each handset was professionally wall-mounted and flush-fitted, giving every guest room a clean, contemporary finish that complements Athena Hotel's boutique character.
Reliable Number Porting
Two existing business numbers were successfully ported to the new platform without downtime, ensuring uninterrupted service for guests and customers throughout the migration.
The results
Modern Fanvil H601W wireless IP phones were successfully deployed throughout the hotel without requiring any new Ethernet infrastructure.
Every guest room received full VoIP capability over WiFi, eliminating the need for disruptive and costly rewiring works.
Two business phone numbers were migrated successfully with no service interruption during the transition.
Four SIP trunks were provisioned, providing reliable call capacity today while allowing the hotel to scale communications as the business grows.
Modern, flush-mounted handsets now complement the hotel's boutique interiors while providing reliable communications for guests and staff alike.
"Switching to The VoIP Shop has made a real difference to how we run the hotel day to day. The old phone system was holding us back, and the new handsets look fantastic in every room. The whole process was smooth from start to finish, and it's reassuring to know the system can grow with us as the business does."
— Mario Stavrou, Director, Athena Hotel London
Could The VoIP Shop Do This for Your Hotel?
Whether you're operating a boutique hotel, serviced apartments, guest house or multi-site hospitality business, The VoIP Shop can design a cloud phone system that works around your building not the other way around. From wireless guest room handsets and cloud PBX platforms to seamless number porting and ongoing UK support, we'll help modernise your communications without disrupting your guests.
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