The VoIP Shop supplies and installs business phone systems for companies across Leicester and Leicestershire. Cloud and VoIP systems cost from £13.95 to £23.99 per user per month, including 0116 number porting, handset setup and 24/7 UK support. We have been trading since 2014, are rated 5 stars by 225 customers, and are an approved supplier on the NHS framework.
5-star rated
225 verified reviews
NHS Framework
Approved supplier
24/7 UK support
Answered in the UK, not offshore
0116 porting
Keep the number you already have
Based in Leicester, supporting UK businesses
Our office is at The VoIP Shop, Dock 3, 30 Exploration Drive, Leicester, LE4 5JU. When a Leicester customer needs an engineer on site, that engineer is already in the city.
That matters more than it sounds. Plenty of providers list Leicester on a page and answer the phone somewhere else. If you call us on 0116 402 2222 during working hours, you are speaking to the team that would install your system.
We have supported UK businesses since 2014 and hold approved supplier status on the NHS framework.
The VoIP Shop
Dock 3, Space City, 30 Exploration Drive, Leicester, LE4 5JU
📞 0116 402 2222
Our VoIP Services in Leicester
Keep the number your customers already have. We handle the transfer from your existing provider, and porting is scheduled so your phones keep working throughout. You can also add new 0116 numbers, or numbers from other UK area codes if you want a local presence elsewhere in the country.
More on Leicester numbering in our 0116 area code guide, and on moving an existing line in
can I switch my landline number to VoIP.
Set opening hours, route by department, and hold callers in a queue rather than losing them to an engaged tone. For businesses with a busy morning peak, this is usually the change that makes the biggest difference.
Physical handsets for reception and busy desks, apps for everyone else. Both run on the same system, so it makes no difference which one a call arrives on.
One phone system across several locations. Internal calls between sites are free, staff can transfer to any office as though they were in the same building, and you get one bill rather than one per site.
Our support team is UK-based and answers 24 hours a day, including weekends and bank holidays. You also get a named account manager, so you are not explaining your setup from scratch every time you call.
If you are not sure what you need, we will look at how your business actually uses the phone before recommending anything. Free, and no obligation.
Integrations and Compatibility for Leicester Businesses
Microsoft Teams phone system
If your business already runs Microsoft Teams, calls can be made and received directly inside Teams using your business numbers. Your team keeps one application instead of switching between two.
More detail:
can VoIP systems integrate with Microsoft Teams.
CRM integrations
Inbound calls can show the customer record and outbound calls can be logged automatically. We integrate with the platforms most UK SMEs already run, including HubSpot, Salesforce, Microsoft Dynamics, Sage, Xero, Zoho, Zendesk and Monday.com.
Full list on our
CRM integration page.
Sector-specific software
We also integrate with software built for particular sectors, including Clio for legal practices,
Dentally,
Pearl Dental
and
Aerona
for dental practices,
Call Connect GP for GP surgeries,
EdTech Pro
for schools and
Street.co.uk for estate agents.
Using your existing handsets
Many SIP-compatible handsets already in use will work on our platform. If yours will not, we will tell you before you commit rather than after.
Security and compliance
The VoIP Shop is UK GDPR compliant and Cyber Essentials certified. Calls are encrypted in transit, and we are an approved supplier on the NHS framework, which carries its own security requirements.
The 2027 Switch-Off: What Leicester Businesses Need to Know
What is changing on the UK phone network
The traditional copper telephone network, known as the PSTN, is being retired. Openreach is withdrawing analogue and ISDN phone lines across the UK and replacing them with digital services delivered over broadband. Once your local exchange is switched off, traditional business phone lines stop working.
Full detail in our
BT switch off guide and
PSTN switch off
guide.
What happens if you do nothing
If your business is still using analogue lines or ISDN when your exchange is switched off, your phones stop working. Anything else running over those lines is also affected, including
alarm systems, door entry,
lift phones and card payment terminals.
How to check whether your line is affecte
If you are paying line rental for individual phone lines, or you have an ISDN circuit, you are affected. If you are already on a cloud phone system, you are not.
You can check when your area is due to be switched over on our UK landline switch-off map, and check what broadband is available at your Leicester premises with our business broadband availability checker.
If you are not sure which type of line you have, we will check it for you. It takes a few minutes and there is no obligation.
Why Professional Installation Matters in Leicester
Cloud phone systems are sold as plug and play. Technically that is true. In practice, the difference between a system that works and a system that frustrates your staff every day is in the setup.
| Feature / Task | Self-setup | Professional installation |
|---|---|---|
| Configuration | You work it out | Designed around how you actually work |
| Call quality | Depends on your network | Network checked and configured first |
| Number porting | You manage it | Handled for you, scheduled to avoid downtime |
| Call routing | Default settings | Built for your departments and hours |
| Training | Online help articles | On-site training for your team |
| Support | Ticket queue | Named account manager, 24/7 UK team |
| If something breaks | Your problem | Ours |
DIY setup versus professional installation
The most common problem we are called in to fix is not a broken phone system. It is a working phone system that was never configured properly, so calls go to the wrong place, queues are not set up and nobody trusts it.
How We Install Your Leicester Phone System
1
We visit your Leicester premises, look at your current setup, check your broadband and ask how your business actually handles calls. No obligation and no charge.
2
We design the system around what we found. Call routing, departments, opening hours, handsets, who needs what. You see the plan and the price before anything is ordered.
3
We install and configure the system, then port your existing numbers across. Porting is scheduled so your phones keep working throughout, so there is no downtime while the transfer happens.
4
We train your team on site, not by sending a link. After that you have a named account manager and 24/7 UK support.
If you are under contract elsewhere, we will look at your notice period and time the switch to fit. Most businesses switch with no downtime at all, because the old system stays live until the new one is tested and the numbers move.
How to Choose a Business Phone System Provider in Leicester
Questions worth asking any provider
Ask these of us and of anyone else you are considering:
- Where is your support team based, and what hours do they actually answer?
- Is my number portable if I decide to leave you later?
- What happens to my calls if my internet goes down?
- Who installs the system, and are they employed by you or subcontracted?
- Does it integrate with the software we already use?
- Can I speak to a customer of yours near me?
A provider who will not answer the last one directly is telling you something.
What to check before you commit
Most companies selling business phone systems in Leicester fall into three groups, and it is worth knowing which one you are talking to.
Phone systems are a sideline. Support is usually strong on IT and thinner on telephony.
They will recommend the platform they sell, because it is the only one they sell. That is fine if it happens to suit you.
Local in name only. Check the phone number on the page. If it is not a local area code, the support is not local either.
Phone Systems for Leicester Industries
Solicitors, accountants and agencies need calls answered properly and logged accurately. Direct dials for each fee earner, call recording where compliance requires it, and CRM integration so nothing is lost.
See how we did this for
MLP Law.
Fewer missed appointment calls, simple call handling at reception, and the ability to take calls when the practice is closed without giving out a mobile number. We integrate directly with the practice management software most UK dental clinics run.
See our Dental Tech case study.
We are an approved supplier on the NHS framework. For surgeries, the difference a modern system makes is measurable at 8am: queue management so patients are not met with an engaged tone, callback rather than hold, and reporting that shows exactly how many calls you handled and how many you missed.
We integrate with
Call Connect GP.
Calls answered wherever the negotiator is, and every enquiry logged against the property record automatically.
See our
Berkley Estates case study.
Single system across a whole site, with reception, offices and departments on one platform.
See our
Mountbatten School case study.
Room phones, reception and front of house on one system, with no on-site equipment to maintain.
See our
Athena Hotel case study.
One system across every location. Free internal calls between sites, transfer to any office, and a single bill rather than one per building.
Case Study: Berkley Estates, Leicestershire
SECTOR
Estate Agency
SIZE
12 users, 3 offices
LOCATION
Leicestershire
PRODUCT
Cisco Webex AI with FTTP
The challenge
Berkley Estates is an independent estate and lettings agency operating from offices in Leicester, Kibworth and Barrow, with a sales team working remotely.
As the business grew, its traditional phone system stopped keeping up. Call quality was poor, calls were being missed, and routing between the three offices was difficult. The bigger problem was that the phone system would not integrate with Street.co.uk, the CRM the agency runs on, so staff were manually logging every customer conversation.
What we installed
A 12-user Cisco Webex system across all three offices, with full Street.co.uk integration so customer records appear on screen as calls arrive and calls can be dialled straight from the CRM. AI call summaries and transcription log automatically against each record.
We also deployed FTTP full fibre at all three sites and included new Cisco 9851 handsets in the monthly cost rather than on a separate finance agreement.
All four business numbers were ported across, including the Leicester 0116 line and the Barrow 01509 line.
The results
- 3 Leicestershire offices unified on one phone system
- 4 business numbers ported with zero downtime
- Up to 1Gbps FTTP delivered at every site
- Manual call logging eliminated across the whole team
"The integration between Cisco Webex and Street.co.uk has transformed how our team handles customer communications. Having customer information appear instantly, combined with AI-generated call summaries and automatic CRM logging, has saved our staff significant time every day. The system has improved collaboration across all three offices and given our team far greater flexibility when working remotely. The entire migration was seamless, and The VoIP Shop's support throughout the project was excellent."
VoIP Phone Systems Across Leicestershire
We install and support business phone systems throughout Leicestershire, not only in the city centre.
Business phone systems and VoIP for Loughborough companies, with local installation, engineer support and 01509 number porting. We already support Berkley Estates at their Barrow office on an 01509 number, so our engineers cover this area from Leicester rather than sending a subcontractor.
Cloud phone systems for Coalville, Ashby-de-la-Zouch and the surrounding area, installed and supported from Leicester.
VoIP phone systems for Hinckley, Burbage and Market Bosworth businesses, with 01455 numbers and local engineer support.
We also cover Oadby, Wigston, Market Harborough, Melton Mowbray, Lutterworth, Syston and Shepshed.
Leicester Business Phone System FAQs
Are you actually local to Leicester, or is this a call centre?
We are based in Leicester at Dock 3, 30 Exploration Drive, Leicester, LE4 5JU. Our office, our engineers and our account managers are here. When we install a phone system for a Leicester business, the engineer travels from Leicester, not from a subcontractor in another county.
Our support team is UK-based and answers 24 hours a day. You can call us on 0116 402 2222.
Will we keep our 0116 number when we switch?
Yes. Your 0116 number transfers to us through a process called number porting, and your customers will not notice any change. You keep the number permanently, and if you ever leave us it is portable again.
Porting is scheduled so your phones keep working throughout the transfer. More detail in our guide to switching a landline number to VoIP.
Is broadband in Leicester good enough for VoIP, and what happens if it drops?
Yes. Leicester has extensive full fibre coverage, and a standard business broadband connection handles VoIP comfortably. You can check what is available at your address with our business broadband availability checker.
If your internet does go down, calls do not stop. Because the system is in the cloud rather than in your building, we set failover rules in advance so incoming calls divert automatically to mobiles or to another site. Our Gold Level support includes 5G backup, which keeps the connection live independently of your broadband.
How long does installation take in Leicester?
Installation timescales depend on the size of your system and how many numbers need porting. After your free site survey we give you a firm date before anything is ordered.
Number porting runs alongside the setup rather than delaying it, and your existing phones stay live until the new system is tested, so there is no downtime on the day of the switch.
Which Leicester businesses do you work with?
We work with estate agents, law firms, dental practices, schools and hotels across Leicester and Leicestershire. Locally, we support Berkley Estates across their Leicester, Kibworth and Barrow offices. We are also an approved supplier on the NHS framework, which means we work with GP surgeries and healthcare providers under NHS procurement standards. You can see examples of our work in our customer case studies.
If you would like to speak to a customer near you before deciding, ask and we will arrange it.
How do you compare to other Leicester providers?
The honest answer is that it depends what you need, so here is how we differ rather than a claim that we are best at everything.
We are not tied to a single platform, so we recommend based on your business rather than on what we happen to resell. Our support is UK-based and answers 24 hours a day rather than during office hours. We are approved on the NHS framework, which most local providers are not. And we publish our pricing on this page, which you will find is unusual.
Speak to a Leicester Phone System Specialist
Book a free site survey and we will tell you what your business actually needs, what it would cost, and whether switching is worth it for you. No obligation and no pressure.
