Kulbant Singh Hothi • 2 October 2026

NHS Buyer Guide

NHS Assured Cloud Telephony Supplier UK Guide

The VoIP Shop is an assured supplier on the NHS England Advanced Telephony Better Purchasing Framework (BPF), listed since 1 April 2024. Being listed means our GP VoIP Connect solution meets the standards NHS England sets for cloud based telephony, and is available for GP practices and primary care networks (PCNs) to procure directly.


You can view our entry on the NHS England supplier list here: The VoIP Shop – GP VoIP Connect on the NHS Advanced Telephony BPF.

Blog Written by  kullbant singh hothi  |  In UK telecoms since 2014  |  Last updated: September 2026

AT A GLANCE
Supplier status
Assured on the NHS Advanced Telephony BPF
Listed by
NHS England
Listed since
1 April 2024
Solution
GP VoIP Connect
Who it is for
GP surgeries, PCNs, integrated care systems

Streamline your GP practice communications with GP VoIP Connect

The VoIP Shop's GP VoIP Connect solution is included on the NHS Advanced Telephony Better Purchasing Framework (BPF) supplier list. This gives GP surgeries and primary care networks confidence that they are choosing a cloud based telephony system from an assured NHS BPF supplier.

What does GP VoIP Connect offer?

  • Enhanced patient experience: automated appointment reminders, call queuing to reduce wait times, and the option to leave voicemails for non-urgent enquiries.



  • Improved staff efficiency: call forwarding so calls reach the right person quickly, and easy access to colleagues via internal extensions.


  • Seamless integration: GP VoIP Connect integrates with existing NHS clinical systems, so you can manage calls and patient information in one place.

Benefits of choosing The VoIP Shop as your NHS BPF supplier

  • Listed on the framework: we are an assured supplier on the NHS BPF, which means a straightforward, compliant procurement route for your GP practice.


  • Proven track record: a long history of providing reliable, secure communication solutions to UK organisations, including many in healthcare.


  • Dedicated support: our UK based support team helps you get the most out of your GP VoIP Connect system.


Ready to take your GP practice communications to the next level? Contact The VoIP Shop to learn more about GP VoIP Connect and how it can support your surgery or primary care network.

Upgrade your GP practice phones with an assured NHS BPF supplier

Talk to our UK team about GP VoIP Connect and the Advanced Telephony Better Purchasing Framework.

Get a Free Quote

Frequently asked questions

What is the Advanced Telephony Better Purchasing Framework?
The Advanced Telephony Better Purchasing Framework (BPF) is a resource for NHS professionals. It helps them choose and purchase cloud based phone systems for GP practices, primary care networks, and integrated care systems.
Who can use it?
Anyone in the NHS responsible for purchasing a new cloud phone system for a primary care setting can access the BPF. This includes staff at GP surgeries, primary care networks, and integrated care systems.
Is The VoIP Shop an assured supplier?
Yes. GP VoIP Connect from The VoIP Shop is listed as an assured supplier on the NHS England Advanced Telephony Better Purchasing Framework. You can confirm this on the NHS England supplier list.

Written By | About the Author

Kully Hothi

kullbant singh hothi 

Sales Expert

More About kullbant singh hothi

kullbant singh hothi has over 15 years of experience in the VoIP and telecoms industry. Drawing on a background in telecoms sales and leadership, he provides expert, impartial advice on VoIP and cloud telephony solutions. As a lead author for The VoIP Shop, kullbant singh hothi helps businesses understand and adopt modern communication technologies.

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