Small Business Phone Lines UK | Cloud VoIP Solutions from The VoIP Shop
Finding the right small business phone line solution can transform how your business communicates with customers and colleagues. At The VoIP Shop, we specialise in providing business phone lines for small businesses that are affordable, reliable, and packed with professional features that help your business grow.
Ready to transform your business communications? Get a Custom Quote or call us to speak with our Small Business Phone Line Experts.
We Are Trusted by 10000+ UK Businesses
Uk Parliment
NHS
Amazon Prime
Amazon Mgm
Papa John's
Leicester City Council
Wates
Krispy Kreme
Pepes
Chaiiwala
Dalby
Lesta
London medical
Mountbatten School
Rochdale
Madani Schools Federation
What is a Small Business Phone Line?
A small business phone line is a telecommunications service designed specifically for small businesses, enabling professional call handling, customer communication, and team collaboration. Unlike traditional landline services, modern phone lines for small business operate using VoIP (Voice over Internet Protocol) technology, delivering calls over your internet connection rather than through copper telephone lines.
With the PSTN and ISDN switch-off approaching in 2027, every UK business must transition to digital business phone lines. Our cloud phone system solutions ensure your business stays connected with future-proof technology that's built for the modern workplace.
Traditional vs VoIP Phone Lines for Small Businesses
| Feature | Traditional Phone Lines | VoIP Business Phone Lines by The VoIP Shop |
|---|---|---|
| Cost | Higher line rental & call charges | Save up to 40% on phone bills |
| Scalability | Limited, requires an engineer visit | Instant scaling, add users in minutes |
| Remote Working | Desk-bound only | Work from anywhere with the mobile app |
| Features | Basic calling only | 40+ advanced features included |
| Future-Ready | Being phased out by 2027 | Compliant with digital infrastructure |
Looking to get Phone Lines for your Small Business?
Types of Small Business Phone Line Solutions
Cloud-Based VoIP Phone Lines (Recommended)
Our
cloud-based business VoIP phone systems offer the most flexible and cost-effective
phone line solution for a small business. These
VoIP phone lines give you HD call quality, unlimited calling in the UK, and professional features, all with no money spent upfront on hardware.
Key advantages:
- Unlimited Calling to UK Landlines and Mobiles
- Work from anywhere with desktop and mobile calling apps
- No costly on-premises equipment
- 24/7 UK-based support included
- Free desk phones (Refurbished Grade A Yealink T46)
Multi-Line Phone Systems for Growing Teams
For businesses requiring multi line phone systems small business capabilities, our 3-line phone system for small business and 4-line phone systems for small business options provide seamless call management across multiple team members. Scale effortlessly as your team grows with our flexible business phone line and broadband packages.
Integrated Phone Line and Broadband Solutions
Combining your small business phone line and broadband delivers superior value and reliability. Our business phone line packages integrate seamlessly with your internet connection, ensuring consistent call quality and simplified billing.
Best Small Business Phone Line Features
Call Management
Transform how your business handles incoming calls with our comprehensive phone system features:
- Auto-attendant for professional call greeting
- Call routing to direct customers to the right department
- Call transfer and three-way conference calling
- Voicemail to email for message accessibility
- Call recording for training and compliance
- Interactive Voice Response (IVR) for automated menus
Advanced Communication Tools
Our best phone system for small business includes:
- Click-to-dial from your CRM
- Popular CRM integrations (Salesforce, Zendesk, HubSpot)
- Visual wallboard for call centre management
- Call analytics and reporting
- Music on hold and custom greetings
Speed dials and phone directory
AI-Powered Features
Stay ahead with cutting-edge AI technology:
- AI call transcription for searchable call records
- Voicemail transcribing to text
- AI voice bot for 24/7 customer service
- Automated call summaries
Looking to Upgrade your Stoke-On-Trent VoIP Phone System?
Small Business Phone Line Pricing Plans
Get a Free Yealink T46 (Refurbished) Desktop Phone Offer Now!
Standard Plan
Complete cloud phone system for businesses
£13.95
£12.95
- 2000 Mobile and Landline mins
- Free Desk phones - Yealink T46 (Refurbished)
- Dedicated direct line
- Mobile and Desktop App
- Click to Dial
- Three Way Conference
- 40+ Phone System Features
- FREE Support and Maintenance
MOST POPULAR
Premium Plan
Best flexible teams and departments
£15.95
£14.95
- Unlimited Mobile and Landline Calls
- Free Desk phones - Yealink T46 (Refurbished)
- Dedicated direct line
- Mobile and Desktop App
- CRM Integrations and Click to Dial
- Conference Calling System
- 40+ Phone System Features
- FREE Support and Maintenance
Ultimate Plan
Ultimate solution flexible teams and departments
£24.95
£19.95
- Unlimited Mobile and Landline Calls
- Free Desk phones - Yealink T46 (Refurbished)
- Dedicated direct line
- Mobile and Desktop App
- CRM Integrations and Click to Dial
- Conference Calling System
- 40+ Phone System Features
- FREE Support and Maintenance
- Popular CRM integrations with Salesforce, Zendesk, and more
- Call Recording System
Why Choose VoIP Phone Lines Over Traditional Phone Lines?
1
Significant Cost Savings
Switching to a VoIP business phone line can save your small business up to 40% on phone bills. Our business phone line cost is transparent with no hidden charges - you'll pay one monthly fee for unlimited calls, features, and support.
Cost Comparison:
- Traditional phone line rental: £15-25/month + per-minute charges
- Our VoIP phone line: £12.95/month with unlimited calls included
2
Flexibility for Modern Working
Enable seamless remote and hybrid working with phone lines that work anywhere:
- Staff can make and receive calls from home using the mobile app
- Desk phone, desktop app, tablet, or smartphone - your choice
- Maintain your professional business number regardless of location
- Call forwarding ensures you never miss important calls
3
Easy Scalability
Traditional phone lines for small business require engineer visits and complex installations. Our cloud phone system scales instantly:
- Add or remove users in minutes through the online portal
- No additional hardware needed for new team members
- Start with a 2-line phone system and grow to 50+ users effortlessly
- Perfect for seasonal businesses or rapid growth phases
4
Professional Approach
Present a professional company image from day one with business phone features typically reserved for large enterprises:
- Auto-attendant greets callers professionally
- Departmental extensions and call routing
- Music on hold with custom messages
- Caller ID and professional voicemail
Best Small Business Phone Line Providers UK
What Makes The VoIP Shop the Best Choice?
As a UK VoIP provider with over 20 years of experience, we know what small businesses need when it comes to communication:
- NHS-Approved Supplier - We're an approved supplier to the NHS Advanced Telephony Better Purchasing Framework, which shows our commitment to reliability and quality.
- UK-Based 24/7 Support - Unlike other providers, when you call for support, you will always speak to a member of our support team, based in the UK, any time of day or night, any day of the week. No offshore call centres or sitting on hold!
- 99.99% Uptime - Because we operate on the Tier1 Network in the UK, we have multiple secure data centres to provide business-critical reliability.
- Free Hardware Included - All of our plans include free desk phones - the refurbished Grade A Yealink T46 handsets come with a full warranty.
- Transparent Pricing - No hidden costs, no follow-on charges, you pay exactly what you see; we do not sign you up for a maintenance contract for any annual fees.
- Experienced Setup Support We offer complete support through the setup of our service, including training for your staff and assistance in configuring your call routing rules and assistants as required.
Best Small Business Phone Line Providers UK
What Makes The VoIP Shop the Best Choice?
As a UK VoIP provider with over 20 years of experience, we know what small businesses need when it comes to communication:
- NHS-Approved Supplier - We're an approved supplier to the NHS Advanced Telephony Better Purchasing Framework, which shows our commitment to reliability and quality.
- UK-Based 24/7 Support - Unlike other providers, when you call for support, you will always speak to a member of our support team, based in the UK, any time of day or night, any day of the week. No offshore call centres or sitting on hold!
- 99.99% Uptime - Because we operate on the Tier1 Network in the UK, we have multiple secure data centres to provide business-critical reliability.
- Free Hardware Included - All of our plans include free desk phones - the refurbished Grade A Yealink T46 handsets come with a full warranty.
- Transparent Pricing - No hidden costs, no follow-on charges, you pay exactly what you see; we do not sign you up for a maintenance contract for any annual fees.
- Experienced Setup Support We offer complete support through the setup of our service, including training for your staff and assistance in configuring your call routing rules and assistants as required.
How to Set Up Your Small Business Phone Line?
Step 1: Contact Us
Step 2: Get Your Quote
Step 3: Fast Installation
Get Quote by calling us at 0116 2438426, reach us via email, or fill out our contact form, discuss your requirements, and we will help you in determining the best phone system for you.
We will provide you with a detailed quote on your selected proposal, including all the relevant features, costs and timings in implementing it. There is no obligation or pressure to proceed.
You’ll be able to work from home, on-the-go, remotely and – when it’s time for a break – not at all. Manage the system from a web based portal, make calls from any desktop or mobile device and stay on top of your business at all times.
- Mobility with Smartphone Apps
- Multi-Site Compatibility
- Call Analytics
- Voicemail To Email
Keep Your Existing Number
Are you worried about losing your existing
business phone number? You don't have to be. We will port your existing
number to the system with very little disruption to make sure your customers can continue to call you without ever knowing anything has changed.
Looking to Upgrade your Stoke-On-Trent VoIP Phone System?
Small Business Phone Line Options for Different Industries
Healthcare & Medical Practices
Our
GP VoIP Connect solution was developed with NHS practices and single healthcare providers in mind.
NHS-approved and HIPAA-compliant for healthcare communications.
Professional Services
Solicitors, accountants, consultants and other professional service firms can take advantage of client management features utilising
call recording
and CRM integration.
Retail & E-Commerce
Enjoy
call centre features,
call queuing and analytics to manage customer service inquiries more effectively.
Property & Real Estate
Don’t miss a prospective buyer with
call forwarding,
voicemail to email and mobile
apps while you are viewing properties.
Home Services & Tradespeople
Plumbers, electricians, and builders appreciate our cheap business phone line costs and the ability to take business calls on mobile whilst on site.
Business Phone Line and Broadband Packages
SOGEA Broadband
Single Order Generic Ethernet Access (SOGEA) is our standalone broadband solution perfect for VoIP phone lines. With download speeds up to 80Mbps and no need for a traditional phone line rental, SOGEA represents excellent value for small businesses.
Full Fibre Broadband
For businesses with higher bandwidth needs or larger teams, our Full Fibre packages deliver symmetrical upload and download speeds, ensuring crystal-clear call quality even during peak usage.
Bundled Savings
Combine your business phone line and broadband for additional savings and simplified billing. One provider, one bill, one point of contact for support.
Multi-Line Phone Systems for Small Business
2-Line Phone System for Small Business
Single Order Generic Ethernet Access (SOGEA) is our standalone broadband solution perfect for VoIP phone lines. With download speeds up to 80Mbps and no need for a traditional phone line rental, SOGEA represents excellent value for small businesses.
3-Line Phone System for Small Business
For businesses with higher bandwidth needs or larger teams, our Full Fibre packages deliver symmetrical upload and download speeds, ensuring crystal-clear call quality even during peak usage.
4-Line and 6-Line Phone Systems
As your team expands, upgrade seamlessly to a
4-line phone systems for small business or a
6-line phone system for small business configurations without replacing hardware or losing your numbers.
Multi-Line Cordless Phone Systems
For businesses requiring mobility within premises, our multi-line cordless phone systems for small business featuring Yealink W73P HD cordless phone technology provide freedom without compromising call quality.
Looking to Upgrade your Stoke-On-Trent VoIP Phone System?
Cost of Small Business Phone Lines (Plans & Packages)
Standard
Complete cloud phone system for businesses
£13.95
£12.95
- 2000 Mobile and Landline mins
- Free Desk phones - Yealink T46 (Refurbished)
- Dedicated direct line
- Mobile and Desktop App
- Click to Dial
- Three Way Conference
- 40+ Phone System Features
- FREE Support and Maintenance
MOST POPULAR
Premium
Best flexible teams and departments
£15.95
£14.95
- Unlimited Mobile and Landline Calls
- Free Desk phones - Yealink T46 (Refurbished)
- Dedicated direct line
- Mobile and Desktop App
- CRM Integrations and Click to Dial
- Conference Calling System
- 40+ Phone System Features
- FREE Support and Maintenance
Ultimate
Ultimate solution flexible teams and departments
£24.95
£19.95
- Unlimited Mobile and Landline Calls
- Free Desk phones - Yealink T46 (Refurbished)
- Dedicated direct line
- Mobile and Desktop App
- CRM Integrations and Click to Dial
- Conference Calling System
- 40+ Phone System Features
- FREE Support and Maintenance
- Popular CRM integrations with Salesforce, Zendesk, and more
- Call Recording System
Small Business Phone Line Support and Maintenance
UK-Based 24/7 Support
Access expert help whenever you need it:
- Free phone support 24/7/365
- Email and live chat support
- Online knowledge base
- Video tutorials and guides
- Dedicated account managers for larger businesses
Proactive Monitoring
We monitor your system health 24/7 to identify and resolve issues before they impact your business:
- 99.99% uptime SLA
- 3-hour fault response time
- Automatic failover to backup systems
- Regular system updates and improvements
Free Maintenance Included
No additional costs for system maintenance:
- Software updates at no charge
- Feature additions included
- Security patches applied automatically
- Hardware warranty support
Looking to Upgrade your Stoke-On-Trent VoIP Phone System?
VoIP Phone System Maintenance and Support for Stoke Businesses
Seamless deployment constitutes our commitment. Our specialist
VoIP installation Stoke services ensure smooth implementations managed by experienced engineers who handle every technical aspect from initial planning through final testing and verification. We schedule all installation activities around your operational requirements to minimise business disruption.
Comprehensive VoIP Maintenance Stoke Support
Your telecommunications infrastructure represents mission-critical business infrastructure. Our proactive VoIP maintenance Stoke services guarantee continuous, reliable connectivity:
- 24/7 technical support providing expert assistance whenever challenges arise
- Proactive monitoring systems identifying and resolving potential issues before operational impacts occur
- Regular updates delivering automatic software enhancements, including the latest features and security patches
- Remote troubleshooting, resolving most technical issues without requiring engineer site visits
- On-site support providing rapid response when physical intervention becomes necessary
Get Your Small Business Phone Line Today
Whether operations span single locations or multiple sites throughout the
West Midlands region, our
VoIP for offices Stoke-on-Trent solutions provide comprehensive functionality tailored to your environment. From reception areas managing incoming enquiries to executive suites conducting strategic discussions, boardrooms hosting important meetings to open-plan workspaces facilitating collaboration, we design systems matching your physical layouts and operational workflows.
Improve Productivity Through Intelligent Design
Our business communications platform incorporates tools specifically engineered to enhance organisational efficiency:
- Presence management displays colleague availability before transferring calls, reducing unnecessary interruptions
- Visual voicemail interfaces present all messages at a glance with optional transcription services
- Call analytics reveal communication patterns enabling data-driven staffing optimisations
- Integration capabilities connect seamlessly with existing business applications and databases
- Automated attendants deliver professional call handling without requiring dedicated reception personnel
Why Choose The VoIP Shop as
Your Local VoIP Provider in Stoke?
As your dedicated
local VoIP provider in Stoke, we possess a deep understanding of the challenges facing
Staffordshire businesses. Our combination of cutting-edge technology, regional expertise, and unwavering service commitment distinguishes us within the competitive telecommunications marketplace.
Our Promise to Stoke-on-Trent Businesses
- Local expertise providing a genuine understanding of the Stoke-on-Trent commercial landscape
- UK-based support connecting you with knowledgeable domestic support staff rather than overseas call centres
- Proven track record serving hundreds of satisfied business customers throughout the United Kingdom
- Transparent pricing, eliminating hidden costs and confusing contractual obligations
- Future-proof system architecture with regular updates, maintaining technological currency
- DfE compliant infrastructure meeting stringent government reliability and security standards
Looking to Upgrade your Stoke-On-Trent VoIP Phone System?
Making Your Switch to VoIP -Streamlined Migration
Making the switch to VoIP proceeds smoothly with The VoIP Shop's structured approach, ensuring efficient cloud migration:
Get Started with Hosted Phone Systems Stoke Solutions
Contact us today for a complimentary consultation and discover how our business VoIP phone systems enhance communications, support remote teams, improve productivity, and dramatically reduce phone costs. Join hundreds of Stoke-on-Trent businesses already benefiting from our cloud telephony Stoke solutions.
Frequently Asked Questions About Hosted VoIP Systems in Stoke-On-Trent
What is a VoIP system and how does it benefit Stoke-on-Trent businesses?
A VoIP system converts voice into digital data transmitted over the internet rather than traditional phone lines. Stoke-on-Trent businesses benefit through significant cost savings (up to 30% reduction), advanced features like call recording and auto-attendant IVR, enhanced mobility with remote working phone system capabilities, and seamless scalability. Our hosted PBX eliminates expensive hardware investments whilst providing UK-based support and reliable connectivity for Staffordshire SMEs.
How much does a business phone system Stoke solution cost?
Business phone system Stoke pricing typically starts from £12.95 per user monthly, depending on the features selected. Our affordable VoIP Stoke packages include unlimited UK calls, voicemail to email, mobile apps, and 24/7 technical support. SIP trunking Stoke services cost even less for businesses with existing equipment. There are no hidden charges, and our flexible pricing plans scale with your organisation, making cost-effective communications for SMEs accessible to all business sizes.
Can I keep my existing 01782 phone number when switching to VoIP Stoke-on-Trent?
Yes, absolutely. Number porting is standard with our VoIP installation Stoke service. You can retain all existing local business phone number Stoke entries, including virtual number 01782 lines, ensuring business continuity. The process takes 10-15 working days, coordinated entirely by our team. We also provide additional 01782 numbers if required. This maintains your local Stoke-on-Trent identity whilst delivering cloud telephony flexibility across multiple devices and locations.
What internet speed is required for cloud phone systems in Stoke-On-Trent?
For optimal cloud phone systems Stoke performance, we recommend a minimum of 100kbps upload/download per concurrent call. A typical office with 10 users needs approximately 2-3Mbps dedicated bandwidth. Fibre broadband is ideal for business VoIP Stoke deployments. Our VoIP installation Stoke team assesses your connectivity during consultation, recommending upgrades if necessary. Hosted telephony includes Quality of Service (QoS) configurations prioritising voice traffic, ensuring reliable connectivity even when sharing bandwidth with data applications.
How quickly can The VoIP Shop implement a VoIP system Stoke solution?
Small business VoIP Stoke implementations typically complete within 5-7 working days from order confirmation. Larger enterprise phone systems may require 2-4 weeks, depending on complexity. The timeline includes consultation, system design, number porting (runs concurrently), equipment delivery, VoIP installation in Stoke, staff training, and post-deployment support. We schedule installations around your operations to minimise disruption. Emergency migrations can be expedited with temporary numbers whilst porting completes, ensuring continuous business communications.
What support does The VoIP Shop provide for VoIP maintenance Stoke?
Our VoIP maintenance Stoke includes comprehensive 24/7 technical support via phone, email, and online portal. We provide proactive monitoring identifying issues before they impact operations, automatic software updates with latest features, remote troubleshooting for rapid resolution, and on-site engineer visits when required. All UK-based support staff understand local business needs. Our DfE compliant systems include guaranteed 99.9% uptime with Service Level Agreements, regular system health checks, and dedicated account management for Staffordshire businesses.
Can VoIP solutions Stoke integrate with existing business applications?
Yes, our unified communications platform integrates seamlessly with popular business applications. CRM integration works with Salesforce, HubSpot, and Microsoft Dynamics, automatically logging calls and displaying customer information. We support connections to helpdesk software, collaboration tools like Microsoft Teams and Slack, and accounting systems. Our cloud-based communication platform includes open APIs enabling custom integrations. This internet phone system approach streamlines workflows, eliminates duplicate data entry, and improve productivity by connecting telecommunications with your existing business communications ecosystem.
