Cloud Phone Systems for UK Business

The difference between VoIP and cloud-based phone systems is that VoIP is a technology used to transmit voice communication over the internet, whereas a cloud-based phone system refers to a phone system hosted on the cloud. Cloud-based phone systems are more flexible, scalable and can be accessed remotely with a variety of features and functionalities, making it a popular option for modern businesses.

Yes, the cloud phone is good for business as it provides a cost-effective, scalable and advanced communication solution. With features like call forwarding, voicemail, call recording and integration with other business tools, it is a reliable option for remote access and communication management for modern organizations.

Traditional PBX’s and phones used to be connected via analogue lines and hardware that were housed on the premises. With the advent of the internet, and improved speed, a lot of infrastructure is now housed in data centres and customers connect to these services via their internet connection. PBX systems and software are now also deployed in the cloud, and a cloud based phone system is simply a system that does not require on-premise PBX, but is deployed in data centres, allowing a customer to make and receive calls and administer their phone system from anywhere.

The speed of your internet connection affects the sound quality of your call over a cloud phone system. Most fibre connections in the UK now have sufficient speed to support multiple calls with good quality. Dropped calls, voice quality, and jitter are now less common.

A dedicated fibre connection can improve a cloud-based telephone connection and prevent voice quality problems.

The call forwarding feature on cloud-based phone systems allows for calls to be routed to another number, such as a mobile number, in case of power outages. Your physical handset might not be functional, but you can still make and receive calls via an app installed on your mobile phone.

A cloud phone system in the UK typically costs between £10 and £25 per user per month. Our Standard plan is £13.95 per user per month, Premium is £16.95 and Ultimate is £23.99. There is no setup fee and no minimum call charge. Prices correct as of August 2026, excluding VAT.

A cloud-based phone system's monthly fees usually include system support, maintenance, security, and other services. Your provider will keep your phone system's apps current and handle most of the administration required.

Cloud phone systems are more flexible for hybrid and small companies since they are hosted off-site. Cloud phones make it easy to route calls to other places, and there will be one provider for your entire company. Remote workers require only an internet connection and some hardware.

Cloud phones can be arranged based on the features that you require and your budget. Here is a list of the top cloud phones.

You might need to keep some designated traditional analogue lines with the local provider. You may need to have fax, security alarms, and fire alarms, as well as elevators, modems, and credit card machines.

An ethernet connection is required for your cloud phone. A dedicated connection is recommended for the best call quality. As long as your gigabit phone is connected, you can run the link from your computer.

You will need to terminate the cabling to each phone if there is no computer or an ethernet port.

The number of phones being used at once will determine the bandwidth required. Our initial suggestion is 30-60K per call. Additional bandwidth usage such as internet security and mobile devices will also be considered.

Most cloud pbx phone companies do not provide a phone on a monthly contract – only on longer contracts such as 3 year – 5 year You will not be able to own the phones unless it is explicitly stated or negotiated in your contract.

A cloud PBX is a hosted PBX that runs in the cloud rather than on-site hardware. It powers your cloud phone system — routing calls, extensions and voicemail online — so you get full PBX features without maintaining equipment.

Yes. Cloud telephony, hosted PBX and cloud phone system all describe the same thing: business phone service delivered over the internet from the cloud, rather than through traditional phone lines.