We are a great company to work with but there are some things you need to know before your order.

This document outlines our returns policy for any orders placed online. When you place an online order with The VoIPShop Store, you are entering a contract with us based on the below terms and conditions.

As we supply mainly headsets, we have strict rules on returning items after your 14 day period. As headsets and earphones we supply are typically worn by the user who buys them, we cannot accept returns following a 14 day returns period. If we agree to replace or refund items after this 14 day period, it is at the discression of our directors and this will only be considered under certain circumstances.

14 Day Money Back Guarantee

If you are unhappy with your goods in any way, you can return them within 14 days of the delivery date subject to any re-stocking charges stated below. Once we have accepted your return, you then have an additional 14 days to return the item to us. Any item you have ordered that is received after this period will not be accepted.

After your 14 day return period, items will not be accepted for refund under any circumstances. A replacement will always be offered if the item(s) is faulty and falls under warranty. All Items returned after 14 days of delivery will be repaired or replaced under warranty before being dispatched back out to you using the address given on your original order.

All returned goods must be sent back to us, at your own expense in the original condition they were supplied, complete & undamaged with their original packaging, documentation and manuals to be considered for refund.

We do not refund original postage & packing costs unless goods are found to be faulty. The Headset Store retain the right to refuse any goods that have been opened, used or damaged.

We recommend that any items returned are recorded or sent with a reputable courier as we will not take responsibility for lost or damaged items.

If you are purchasing from The Headset Store as a consumer, these terms and conditions do not affect your statutory rights.

This privacy policy sets out how TheVoIPShop Store uses and protects any information that you give TheVoIPShop Store when you use this website.

TheVoIPShop Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

TheVoIPShop Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Who we are?

The website is owned by Transltr Ltd Trading as TheVoIPShop (www.thevoipshop.co.uk). Transltr Ltd is responsible for and controls the processing of your personal data in accordance with the Data Protection Act 1998 and new Regulations covered under GDPR.

What we collect

We may collect the following information

• name and job title

• contact information including email address

• demographic information such as postcode, preferences and interests

• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We do not store your credit card details.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

We may supply your details to the manufacturer of the goods you have purchased, for warranty / registration purposes etc.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A £10 fee will be payable. If you would like a copy of the information held on you please write to Data Protection, TheVoIPShop, DOCK Office 101, 75 Exploration Drive, Leicester, LE45NU.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect

SHIPPING INFORMATION

All our packages are carefully packed and shipped via Royal mail Post PRIORITY. Delivery times and prices are subject to change by the Royal mail Post at any time.

PAYMENT INFORMATION

Currently, the consumer has the option of paying by the following payment methods:

PayPal

Visa (via Stripe)

Mastercard (via Stripe)

Request a Return

You can complete our returns form from below link. No return will be accepted without this.

https://www.thevoipshop.co.uk/returns-request

• You must send back any goods relating to a warranty claim at your own expense. Please ensure all returned goods are adequately insured (to the value of the goods). Goods must be well packaged and proof of postage obtained, as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party.
• Upon return, if no fault is found we reserve the right to charge you for the cost of returning the goods back to you. If the item is faulty, we will fully repair or replace it depending on the nature of the fault / problem. We will return any items we need to repair or replace at our expense.
• You can send your faulty product back to the following address along with a a copy of the purchase invoice (receipt) and the returns document. If these documents are not included, we will refuse the return.
• Prior to any returning any items, you MUST complete an online returns form.

Returns Department (order number here)

TheVoIPShop Store

Dock Office 101

75 Exploration Drive

Leicester

Leicestershire

LE4 5NU

Complaints

Our online sales team aim to provide a high level of customer satisfaction both with our products and the service we offer. If you feel we have failed to meet these criteria in any shape or form, we would welcome your thoughts regarding improvements. We always welcome constructive criticism by post, telephone or fax. We will endeavour to respond to any complaints within 24 hours.

TheVoIPShop Store

Dock Office 101

75 Exploration Drive

Leicester

Leicestershire

LE4 5NU

t 01162438426

e sales@thevoipshop.co.uk

Lets Get to Know Each Other Better

TheVoIPShop Store pride ourselves on genuine, reliable, and tailored headset solutions that meet the needs of our customers.

Our team has an average of over ten years experience in the industry, so we know that there is no 'one-size-fits-all approach to finding you the right headset - you need to consider a number of factors, and that is where we are always here to help. Whether you are a small business, a large company, or a call centre, we understand that your needs will be just that - your needs.

Why choose us?

As our customer you will have access to our UK based headset experts, all dedicated to the highest standard of customer support and after sales care. We don't simply forget about you after your product has been delivered - far from it. We try our best to take the hassle out of everything!

Making sure your headset is comfortable, sounds great, and is easy to use is often just the tip of the iceberg when it comes to purchasing the right product. Our team will help you through the entire process so you can rest assured that all bases are covered before you make your investment.

Whether it be ensuring compatibility with other devices in your office or simply assisting with repeat orders over the phone, you will be more likely to end up with your perfect headset with our tailored and comprehensive advice.

There is no need to worry about setup or technical support once your headset arrives because, if the instructions don't quite make sense (it happens to the best of us), or you are just not sure where to start, our team is just a phone call away.

Your satisfaction is guaranteed

Ensuring that you are happy with your headset is just as important to us as it is to you, and we know that sometimes (no matter how much you researched before making a purchase) the end result just is not what you thought it would be.

We understand that this happens, and that's why we offer a 100% money back guarantee on all of our products.

You can rest easy with our Easy Returns policy

Unlike a lot of online retailers, our Easy Returns Policy comes with zero strings attached.

If the headset you purchase does not meet your expectations, simply contact us within 14 days and we'll gladly help you find the one that is. You will only have to pay the difference if you decide on a more expensive model, or we'll refund you the difference if you choose one of lesser value to your original purchase.

All we ask is that you speak with our expert team for their help and recommendations prior to ordering online. That way, you can eliminate the chance of getting the wrong headset and then having to waste your time with the exchange and return process.

FREE support...

Before you have even made a decision (or a purchase), our team are happy to discuss all of your needs with you, from price, value and comfort, brands and value for money. We'll strive to ensure you get the support you need in making the right choice.

Setting up a new headset can sometimes seem a bit overwhelming so if you are not technical enough to get things going, our team is also on hand during business hours to give you the guidance you need to get everything up and running as soon as possible.

And whether it be two weeks or two years down the track, if you need further support or have questions about your product - you guessed it - our team will be happy to help you.

How you benefit when choosing TheVoIPShop Store

At the end of the day, its not just headsets that drive our success here at The VoIPShop Store. What lies at the heart of our business is our continued commitment to customer service, from the guys at the top to the person who answers your call for support or places the postage address on your order - all of us strive to make sure your experience is stress free and exciting - as it should be.

Join over 10,000 British Businesses that have benefited from the service and support of TheVoIPShop Store team, including over 100 government, education, and not-for-profit organisations. It's the benefit of knowing you are backed all the way, from the first enquiry to your latest technical challenge. In other words, its peace of mind.

We do it for you...

As we mentioned earlier, you set the expectations and we aim to meet them. If our customers are not happy, then neither are we. Delivering on our promises isn't just a statement to get you to buy something from us. We genuinely enjoy working together with a common goal of providing the genuine, honest, and reliable service.

But, most importantly, we like the sense of pride that comes with what we do, how we do it differently to our competitors, and to be part of an ongoing, online success story.