UC Phone System

Unified Communications Phone System

Your Unified Communications Solution Made Easy

Unified Communications (UC) phone systems combine all the ways a business communicates into one solution, including voice, chat, email, fax, instant messaging, and texting (SMS/MMS). It enables a user to switch between these modes of communication easily, enhancing productivity and increasing collaboration.

All employees can benefit from UC, whether they are in the office, away-from-desk employees, on the road, or working from home. All the tools that are available to office workers, such as video conferencing, presence management, screen sharing, chat, etc., are available from the desktop, laptop, or mobile device.
Unified Communications Phone System
No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience. Our UC functionality is inbuilt and included as standard on-premise or in the cloud, all on one user-friendly platform – no need to purchase add-ons or extras.

With our modern, intuitive VoIP softphone and smartphone apps, users have instant access to communication tools such as status, instant messaging, web conferencing, the ability to chat & talk with website visitors, fax & voicemail to email and more.
LET'S TALK

Benefits of Unified Communications

UC helps companies save time, money, and IT resources, and it can significantly enhance team collaboration and productivity. UC makes it easier for people to connect, communicate and work together. The result is more productive employees and smoother interactions – and at a fraction of the cost.
Boosts Productivity & Collaboration
Reduces Travel and Administrative Costs
Lowers IT and Other Operational Costs
Better Workforce Collaboration

Features of a Unified Communications System

Mobility
UC enables you to stay connected throughout the day, regardless of your location. You can make and receive calls, chat with your colleagues, and more using your extension on your desk phone, your mobile device, or on a soft-phone.
Web-Based User Interface
Some UC platforms offer web-based interfaces, providing users full call control right from their browser. Dashboards give users the ability to customize their phone settings, voicemail, conference rooms, and more.
Presence
UC enables you to stay connected throughout the day, regardless of your location. You can make and receive calls, chat with your colleagues, and more using your extension on your desk phone, your mobile device, or on a soft-phone.
Unified Messaging
Unified Messaging allows users to manage many types of messages from a single application and switch communication modes on demand. For example, a conversation that starts as SMS or chat can be moved easily to a voice call without losing context. If someone leaves a voice message requesting a document, it is easy to reply to the voice message with an email without having to move to a different application.
Fax Support
Fax is still an important part of many businesses, including medical, insurance, and financial services. Integrated fax as part of a UC system means no more stand-alone fax machines. Faxes are received by the system and then routed to the destination user as an attachment to an email. Users can send faxes in the same way from their desktop or mobile application.
Conferencing
Working together is not just about 1-to-1 conversations. A UC system enables conferencing; giving groups of users to the ability speak at once via voice and video and across different endpoint types and business locations. Clients, prospects, partners, and vendors from outside the organization can also join the conference. Conferences can be scheduled or can be created ad-hoc when moving from another mode of communication. Conferences are endpoint independent so that participants can join from on-network endpoints (desk phone, softphone, or mobile application) or any off-network device that can call a PSTN phone number.
Collaboration
UC enables people to communicate easier, better, and more often. By expanding communication capabilities to more employees and allowing them to work from anywhere, employees can enjoy greater levels of collaboration, which benefits the entire organization.
Advanced Notification
UC systems allow you know each time someone is trying to communicate with you by providing several ways to be notified. For example, when you receive a voicemail, you may simply see a blinking Message Waiting Indicator (WMI) light on your desk phone, softphone, or mobile app. Or, you may receive a text message or email with the recorded message attached or with a link to the recorded message.

Who Benefits From UC?

Desk Workers
Desk workers no longer need to leave their desk to send or receive a fax, spend time searching for other employees to help them complete their work or switch between applications, including customer relationship management (CRM) platforms. Everything they need to communicate is in one central location.
Away-From-Desk Workers
Away-from-desk workers are on-premise, but spend most of the day away from their desk. Furniture or car salespeople are a great example of this. A UC application running on their mobile device gives them the mobility they need without being tied to their desk to manage important communications.
At Home Workers
A UC system gives the work-from-home employee the same tools as someone at their desk in the office. No longer is location a barrier to great employee communication and productivity.
Road Workers
Managing routine communication is often difficult when on the road. A UC system can be accessed from a laptop or mobile app to deliver the same ease of communications as any other worker.

Stay Connected with Unified Communications

Connect to people like never before. Extension-dial anyone on your VoIP Shop network; in the office, or on a different location. Customize department hunt groups, get fax to e-mail, transfer a call to voicemail, connect people on a conference bridge call, or listen to voicemail digitally on almost any device. Plus, each user can configure their own Find Me/Follow Me. You can even receive your desk calls on our mobile office smartphone app.

Mobile Voice Apps

Office UC is a business-grade voice and video soft phone application that enables you to manage your communications easily and efficiently across PC Desktops, Smart phones and Tablet devices

The Office UC ‘iPhone and Android Edition’ allows smartphone users to make and receive calls over their cloud phone service using either a Wi-Fi or 3G data connection, bypassing traditional telephony networks. 


The Office UC Windows and MAC edition allows you to manage your communications easily and efficiently across PC Desktops and Laptops


The application can be used as a user’s Primary phone device or a Secondary device (i.e. in addition to a desk phone) and will use their direct dial telephone number. 

See the Status of Your Colleagues

The ability to view the status of other colleagues is a great time saver, avoiding unnecessary call transfers or voice mail tags, and makes managing and working with remote employees easier than ever. Need some quiet time to finish a project? Customize your status and prevent any annoying disturbances.
Eliminate expensive voice mail tags
Avoid unnecessary transfers of phone calls that irritate customers
Visible from all Office UC Apps: Mac, Windows, iOS, Android & web

Deliver Faxes & Voicemail to Inbox

The ability to view the status of other colleagues is a great time saver, avoiding unnecessary call transfers or voice mail tags, and makes 
managing and working with remote employees easier than ever. Need some quiet time to finish a project? Customize your status and prevent any annoying disturbances.
Send And Receive Faxes Online Or By Email
Private & Secure Connections
Save Time & Increase Productivity

Instant Messaging / Text chat

Allow employees to communicate together via text messaging, without the need to rely on third party internet messaging systems or give out personal phone numbers. Office UC users can send and receive text messages via the Office UC web, Windows, Mac, iOS and Android apps from anywhere – a true unified communications solution!
Chat with website visitors, real-time
Send text messages, links  at no additional cost
Available on web, Mac, Windows, iOS & Android apps

Click to Call from Any Browser or CRM

With the Office UC Click to Call extension for Chrome and Firefox you can make calls directly from any browser or CRM via the Office UC Web Client. Make outbound calls with a single click of the mouse and eliminate the need to copy and paste numbers.
Automate tedious and time-consuming workflow processes for staff
Phone number detection – Detect international or all phone numbers
Highlighted contacts – Numbers are identified and underlined

Other Features

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Slash your phone bill & communication costs
Never miss a Call
Android & iOS apps
Status, Click2Call, Chat
CRM Integration
Self Installation
& Management
Your Cloud:
Google, Amazon or OVH
WebRTC Web
Conferencing
Website Live
Chat & Talk
On-Premise:
VM Server or Appliance

FAQs

Answers to some of our most commonly asked Unified Phone System questions…

  • What is a unified phone system?

    A unified phone system is an integrated communication platform that combines various communication channels, including voice, video, instant messaging, and more.

  • What is the difference between VoIP and unified communications?

    VoIP (Voice over Internet Protocol) is a technology that enables voice calls over the internet, whereas unified communications is an umbrella term that encompasses multiple communication channels, including VoIP.

  • How does unified communication work?

    Unified communications integrate various communication tools and platforms into a single system. This allows users to communicate and collaborate seamlessly across different channels and devices.

  • Why use unified communications?

    Unified communications help organizations improve collaboration and productivity, reduce communication costs, and enhance customer experience. It also allows employees to work from anywhere at any time, providing greater flexibility and mobility.

  • What are the benefits of unified communications?

    Unified communications provide many benefits, including:


    1. Improved productivity and collaboration among employees

    2. Increased accessibility and availability for remote workers

    3. Streamlined communication through multiple channels

    4. Cost savings through the consolidation of communication tools.


  • What is the best unified communication company?

    The best-unified communication company depends on the specific needs and requirements of the business. Some popular providers include TheVoIPShop, Microsoft Teams, Cisco, Avaya, and RingCentral.

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