Cloud-based Business VoIP Phone Systems

An IP Phone System hosted in the cloud for flexibility, agility and powerful call-management features.

IP Phone System in the Cloud: Work Smarter, Not Harder with a VoIP Phone Systems

Reduce Costs & Improve Communications

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The VoIP Shop

Business Cloud Phone Systems

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VoIP Phone Systems Special Offer

New Year Sale VoIP Phone Systems Offer from THE VOIP SHOP

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Get a Free Yealink T42 or Polycom VVX400 Desktop Phone Offer Now

Standard

Complete cloud phone system for businesses

Standard - The VoIPShop FREE Desktop offer with price plan

from

£13.95

£12.95

/MONTH/USER
Buy Now Quick Quote

 

  • 2000 Mobile and Landline mins
  • Free Desk phones ( Yealink T42 or Polycom VVX400 )
  • Dedicated direct line
  • Mobile and Desktop App
  • Click to Dial
  • Three Way Conference
  • 40+ Phone System Features
  • FREE Support and Maintenance

 


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Premium

Best flexible teams and departments

Premium - The VoIPShop FREE Desktop offer with price plan

from

£15.95

£14.95

/MONTH/USER
Buy Now Quick Quote

 

  • Unlimited Mobile and Landline Calls
  • Free Desk phones ( Yealink T42 or Polycom VVX400 )
  • Dedicated direct line
  • Mobile and Desktop App
  • CRM Integrations and Click to Dial
  • Conference Calling System
  • 40+ Phone System Features
  • FREE Support and Maintenance

 


Ultimate

Ultimate solution flexible teams and departments

Ultimate - The VoIPShop FREE Desktop offer with price plan

from

£24.95

£19.95

/MONTH/USER
Buy Now Quick Quote

 

  • Unlimited Mobile and Landline Calls
  • Free Desk phones ( Yealink T42 or Polycom VVX400 )
  • Dedicated direct line
  • Mobile and Desktop App
  • CRM Integrations and Click to Dial
  • Conference Calling System
  • 40+ Phone System Features
  • FREE Support and Maintenance
  • Popular CRM integrations with Salesforce, Zendesk, and more
  • Call Recording System

 

The ALL-IP Future - Cloud-Based Business VoIP Phone Systems

What is the All-IP future?

For all UK enterprises, the All-IP network represents the future of communication.

As we transition from an analogue, telephony-led strategy to a digital-based, connectivity-first future, new Single Order (data only) connectivity and hosted voice solutions will replace all broadband and voice products that presently run via the existing copper telephone network.
Open-reach announced in 2018 that the PSTN and ISDN networks would be retired in 2025, requiring consumers to migrate to a future-proof replacement product before the deadline.

Learn About The Journey to an ALL-IP Future →
All-IP Internet Phone systems

The UK's #1 Business VoIP Phone Systems

Cloud Phone Systems from the Voip Shop

Cloud Phone Systems

Need Seamless Flexible Working, Business Continuity or a Scalable System? Suffering from Escalating Costs? We can save you money and enable you to become more flexible as a business, we can help improve the way you work with our phone system.

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Remote working Systems from the Voip Shop

Remote Working

With The VOIP Shop, you’re opening the door for a seamless remote working experience offering employee empowerment, fluid team collaboration and enhanced connectivity.

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Business Broadband  from the Voip Shop

SOGEA Broadband

Single Order Generic Ethernet Access (SOGEA) is a new standalone broadband-only product. SOGEA (VDSL) is available wherever we have rolled out Fibre to the Cabinet (FTTC) meaning customers can get download speeds of up to 80Mbps.

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Micrsoft Teams systems from the Voip Shop

Microsoft Teams

Enhance your existing phone system with Office 365 and The VoIP Shop Use Microsoft Teams as your Phone System We can integrate your existing phone system and your phone number to work directly from Microsoft Teams.

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Trusted By

UK Parliament

UK Parliament

NHS

NHS

Krispy Kreme

Krispy Kreme

Leicester City Council

Leicester City Council

Vinci Energies

Vinci Energies

Hilton Edinburgh

Hilton Edinburgh

How to implement a Home/Remote working solution within 24 hours

The VoIP Shop mobile VoIP calling app for Windows Desktop, iPhone, Android, and MAC transforms any computer, mobile device, or tablet into an all-in-one communication hub that's completely synced to the office network, allowing your employees to communicate with colleagues and customers from anywhere there's a broadband connection, allowing them to be more responsive.
The desktop app runs on your computer's desktop and combines the call-handling functionality of a desk phone with the new ways you communicate today, like as conferencing and web meetings—so everyone can stay connected with fewer devices to manage.

How to Setup Remote Working
VoIP Phone Systems
Webex App - VoIP Phone Systems

Remote Working - Mobile Calling app

One app for everything and for everyone.

Cloud-based calling, meetings, and messaging for teams of all sizes.


You can work productively from your tablet or smartphone with The Voip Shop®.

Make calls, receive faxes, participate in conference calls, transfer files, check voicemail, and initiate web meetings with ease. Furthermore, The Voip Shop is BYOD-friendly, allowing you to use your own device without affecting your professional identification.

Bring Telephony Systems Integration to your CRM

VoIP Telephony Systems Integration brings the power of CRM systems to your phone systems. With our solution, you can seamlessly use your phone system to dial contacts and make calls, without ever leaving your CRM. This not only saves you time but also helps you avoid costly mistakes.

Cloud phone systems - CRM Integration
Business VoIP Phone Systems

Business VoIP Systems

The Voip Shop’s Cloud hosted business VoIP systems, call conferencing suite, and call centre system products are all cloud-based, freeing you from expensive equipment, complex hardware and high costs. A cloud phone system is flexible, provides features to enhance productivity and efficiency and reduces costs by up to 40%. It allows you to move locations seamlessly and communicate from any device (Desk phone, smartphone, tablet and Laptop)

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Benefits of Business VoIP Systems

VoIP (voice over IP) is the latest form for business telephony. The VoIP Shop will discuss the benefits of VoIP telephone systems and IP telephony to your business. 

VoIP has many benefits over traditional phone systems. Implementing this advanced communications technology will benefit virtually every business. We've compiled a list of the top VoIP benefits into a concise and easily-understood format.

  • Affordable cost
  • Top Quality Calls
  • Easy Conferencing
  • Access Anywhere 
  • More efficient use of bandwidth
  • Upgradable Additional Features
  • Installation, configuration, and maintenance are easy
  • High effective communication
  • Network adjustable
  • Faxing over IP
cloud phone system for office
The Voip Shop’s Cloud hosted business VoIP Phone systems, call conferencing suite, and call center system products are all cloud-based, freeing you from expensive equipment, complex hardware and high costs. A cloud phone system is flexible, provides features to enhance productivity and efficiency and reduces costs by up to 40%. It allows you to move locations seamlessly and communicate from any device (Desk phone, smartphone, tablet and Laptop)

Flexible pricing plans  designed for your Business

Trusted by 100,000 business users

Your new VoIP Phone System:

Unlimited Calls

Get Unlimited National, Local and Mobile Calls in the UK.


Lots of Bundled features

Included in your price, you get Voicemail, Call Reporting, Conference Calls, Voicemail to email and a dedicated App for mobile.


Fast and Efficient Installation

It’s easy to install and simple to learn which means staff require minimal training and avoids disruption amongst staff and IT departments.


Business Critical Reliability

Resilience is built into the core of the Voip Phone System. Our telephone systems are relied upon by Taxi firms, Colleges, 24/7 Nursing homes, GP Surgery’s, Insurance Companies and more.

GET 10% DISCOUNT WITH ONLINE QUOTE

Thevoipshop - Quote Form - Home Page

Discover How VoIP Can Help Grow Your Business

Save Money Invest More

Reduce the amount of money you spend on your phone bill and communications.

Fantastic Apps

With our mobile applications, you'll never miss a call.

Great Service

Unrivalled knowledge backed by expert support.

Reliability

Our Broadsoft based cloud-hosted phone systems are ultra reliable.

Ease of Use

Our cloud-hosted phone systems are simple and easy to use

Local Expertise

Every time, we provide you with the ideal solution.

Why choose The VoIP Shop for Business VoIP Services?

Join thousands of organizations using The Voip Shop’s Cloud Hosted VoIP and business phone systems, mobile VoIP applications, web and video conferencing, and cloud call center to communicate better.
voip traditional phone system for business

VoIP costs 40% less than traditional phone systems


All inclusive phone line rental, phone system, features, support, and unlimited call packages for mobile and landline calls, with wholesale international calling rates.

uk based voip provider

Trusted UK-based technical support you can rely on


Free support with full management of phone system included. Our reliable and trusted team of engineers is on hand to assist you with technical support at all times, so you can focus on your business.

desktop phones

Designed for the modern workforce in one or multiple locations


Make and receive calls on multiple devices. Employees can work from any location using any device, including a smartphone, tablet or desktop/laptop, with our mobile calling apps.

office phone systems

Set up and fully managed for you by our team of phone system experts


We fully manage the whole process of switchover, from dealing with your existing provider to the transfer of your existing office phone number. If you are setting up a new business, we will set up a new number for you.

Our powerful features improve engagement with your customers

The VoIP Shop provides business phone systems. Whether you’re a call center, school, medical clinic or any other business reliant on a phone system, our VoIP Telephone System features offer a modern solution for your workplace. 

Features include:  



Call Transfer, Music on Hold, Caller ID, Speed Dials, and Phone Directory,


Voicemail system with Voicemail-to-Email allows you to pick up your call anywhere, even on the move,


Reliable conference calling system that doesn't drop or leave you wondering what's being said,


Auto Attendant, Welcome Greetings, and Interactive Voice Response can direct calls to the right person/department,


Call forwarding helps you answer the calls you need to, even when you're out of the office,


Call Centre Management System with Visual Wallboard reports live call stats and provides online portal management.

 

voip phone systems features

We have a team of experts in telecommunications on standby to assess your individual business needs and requirements. These experts can tailor each solution to ensure it covers everything you need and more. 

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Phone Systems Kits

Our Product Features

Not only do you get top quality service and reliability, but we also give you the hardware to match.

All orders come with your choice of the following top-of-the-range hardware such as:


 

  • Polycom VVX400 HD desk phones
  • Yealink T42G desk phones
  • Yealink W52P wireless handsets


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Hardware -  VoIP Phone Systems

Our Solutions


Services to help business of all sizes and budgets get better connected. 

Click on anyone of these for further details.


 Flexible pricing plans designed for your Business

Trusted by 100,000 business users
Unlimited Calls
Unlimited Calls

Get Unlimited National, Local and Mobile Calls in the UK

Lots of Bundled features
Lots of Bundled features

Included in your price you get Voicemail, Call Reporting, Conference Calls, Voicemail to email and a dedicated App for mobile.

Fast and Efficient Installation
Fast and Efficient Installation

It’s easy to install and simple to learn which means staff require minimal training and avoids disruption amongst staff and IT departments.

Business Critical Reliability
Business Critical Reliability

Resilience is built into the core of the Voip Phone System. Our telephone systems are relied upon by Taxi firms, Colleges, 24/7 Nursing homes, GP Surgery’s, Insurance Companies and more.

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Our Service operates on the UK's Tier1 Network

Tier1 Hosting Location
VoIP Phone Systems for UK's Tier Network
VoIP Phone Systems - Telehouse hosted

The Telehouse London Data Centres adhere to internationally recognised accreditations.

View International Accreditations

Call Transmit on National 
Telephone Network
best VoIP Phone Systems UK's Tier Network
VoIP Phone Systems - BT Openreach network
Hosted By
VoIP Phone Systems - UK's Tier Network
cisco voip phone

FAQs

Answers to some of our most commonly asked questions…

  • What is VoIP and what is a cloud-based VoIP phone system?

    VoIP (it stands for Voice over Internet Protocol) means that you make calls over the internet rather than over the traditional phone network. And with a cloud-based phone system, your call routing takes place in our internet-connected secure data centre instead of in hardware installed on your premises. 


    Put these technologies together and you get a cloud-based VoIP system. Why would you want one? How about lower upfront costs, fixed monthly pricing, no maintenance, and automatic updates for starters? Plus, being on the internet means you can manage your system through an online portal wherever you can get an internet connection; and the system easily grows as your business does.


  • Are VoIP calls good quality?

    Yes, you’ll get the same level of clarity as you do with a regular landline (depending on the set-up of your system and the internet connection, call quality may even be better).  Calls made over your internet connection take priority over data, so you can be sure that your call quality will be consistent.


    When you talk to us about installing a cloud-based phone system, we’ll discuss your current broadband connection to ensure your VoIP calls will be of good enough quality for your business. And if you’re looking for a new broadband connection, we’ll find the right package for your business from our comprehensive range: standard broadband, fibre broadband, or The Voip Shop Broadband

  • What's the minimum internet speed I need?

    The speed you need basically depends on a couple of things: how many people will be on the phone at the same time; and how much data your business uses.


    You might think you need fibre broadband, but this isn’t necessarily the case as a VoIP call only uses a fraction of your broadband's capacity. All new business broadband connections from BT come with a Smart Hub. Web traffic prioritisation technology within the hub boosts the strength of voice calls over the internet. Which means you could get by with less bandwidth. 


    Don’t worry about this, though. We won’t place any orders until we’ve talked to you about how your business works, what you want to achieve, what your future plans are, and so on.

  • How does a cloud-based phone system work with my mobile?

    There are several ways you can use your mobile with the system.


    You can set your mobile to ring whenever your office phone does, which is handy whether you’ve just popped away from your desk or you’re out of the office.    


    With The VoIP shop VoIP Phone Systems you can flip calls between phones. So if you get a call on your Cloud Voice number, say, just as you’re leaving the office to go home, you can flip the call seamlessly from the office phone onto your mobile.


    And then there’s the mobile app (for Android and iOS devices).


    This turns your mobile into an extension of your phone system.  Not only can you answer and make calls, but you’ll also be able to see when people are available to talk, set-up call routing, and transfer calls between colleagues.  


    With the mobile app you can control your phone system from wherever you are.

  • How reliable are cloud-based phone systems?

    We host our cloud-based phone systems across multiple secure data centres, each in a different location. In the unlikely event that one of them has a problem, another takes over.


    And when you run a VoIP system with The Vop Shop internet access, you’ll get 99.99% reliability from our business broadband and fibre broadband networks. And if you're making calls over a dedicated fiber internet connection, we’ll give you money back if it isn't available 100% of the time.


    But let's say your internet connection does have an off day. You can take your IP phones, plug them into another broadband service and carry on as normal, using the same number (note, though that, we’ll only support your cloud-based phone system when you’re using it with the Business equipment and internet connection that we set it up to work with). And, when things are up and running again, re-connect your phones as before and you're back in business with high quality phone calls.


    Or, using the online portal, you could just re-direct your calls to any other landline or mobile.


  • How easy is it to set up a cloud-based VoIP system (and what support do I get)?

    We aim to make setting up as simple as possible, which is why you’ll have a team of cloud system experts to call on if you need help.


    Our The VoipShop Cloud Phone systems is the simple plug and play option where phones arrive ready to go. Just connect things together and we’ll talk you through how to set it up so it’s right for your business, including help with setting up call handling rules and user profiles.


    The Voip Shop Cloud Phone Systems, which is ideal for the business with more than 9 employees, is also a system that you can install yourself, but you've also got the option for us to pop in and set it up if you prefer. 


  • Is a cloud-based VoIP phone system secure?

    Yes.


    Security is absolutely crucial.


    That's why the data centres where we host our VoIP phone systems undergo robust audits; it’s why they have everything from firewalls to intrusion detection systems; and it’s why all your data is encrypted, to protect it from cyber-attacks and unauthorised access.  


  • What equipment do I need?

    First, you'll need an internet connection and the equipment that comes with it. If you’re looking for a new broadband connection, we can find the right package for your business from our comprehensive range: standard broadband, fibre broadband, or leased line.

     

    Next, you’ll need IP phones from the voip shop or use exisiting (note: our VoIP systems will only work with our IP phones, which are specially designed to work with our cloud-based VoIP systems. We also pre-configure our IP phones before we deliver them to you). If you want to make calls through your computer, you’ll need a headset and microphone that plugs into your computer.

     

    You’ll also need appropriate Feature Packs for each user. The packs offer different levels of features.

     

    You will need to decide how you want to pay for your calls


        The Voip Shop VoIP Phone Systems : you’ll get 500 UK minutes and the option, with the Connect and Collaborate Feature Packs, to take an Unlimited UK Calls package.

        The Voip Shop Cloud Phone Systems: you can buy a UK and International Call Sharer plan (these are bundles of minutes that you can share across your employees).


    If you're ordering lots of phones, you may need a Local Area Network (LAN), which connects all of them together into one phone system. We can supply and install one for you.


    And if you want to use a standard phone or even a fax machine on your system, we can supply an Analogue Terminal Adapter that connects to your Business Hub or LAN. You can then just plug your standard phone in and use as normal.


  • How much would I pay for a cloud-based Business phone system?

    How much you’ll pay depends on several different factors so it’s difficult to give you a price just here.


    It all depends on which system is best for your business: how many people will be using the system, now and in the future?  How does your business work? How many IP phones do you want? What type? What about Feature Packs and call minutes? And so on …


    So give us a call and we’ll have a chat about what you need.


  • Why should I get a cloud-based VoIP phone system from The VoIP Shop??

    For starters, everything you need you can get directly from us, making the whole process easy. All the equipment and the internet connections we supply are designed to work together to give you the highest quality of service.


    To get you up and running, you'll have support from our team of VoIP experts who will help you set up the system so it works for how you run your business. They’ll show you how to configure and  manage it through the online portal.   


    And you’ll be able to call our free helpdesk for technical help or advice, whenever you want. 


  • What is VoIP phone and how does it work?

    A VoIP phone is just like any other traditional desk phone and will normally operate in the same way. The key difference is how your phone calls travel across the network; with VoIP this is done via an Internet connection instead of the traditional Public Switched Telephone Network (PSTN). VoIP phones will often have a greater array of functionality than their traditional counterparts.

  • Are there long distance charges for VoIP?

    VoIP call charges will vary from one provider to another but long distance calls are usually far cheaper on VoIP networks than on the PSTN.

  • Who uses a VoIP phone?

    VoIP Phones are now extremely common in businesses across the UK. As they often look similar to traditional phones, you may not even know a business is using a VoIP phone when you see them.

  • Do you need special phones for VoIP?

    We recommend utilising the latest VoIP phones, such as Polycom VVX601 so that you can take advantages of the latest features they offer, such as video calling and video support.

  • What are the disadvantages of VoIP?

    There are very few disadvantages to VoIP, but call quality and reliability can be an issue with less reputable providers. It’s best to go with an established VoIP provider with a track record of good reliability.

  • How is the quality of VoIP calls?

    The quality of a VoIP call is the same, if not better, than that through traditional phone lines. VoIP simply requires a reliable internet connection to maintain call quality, which is something that will be assessed by the Voip Shop experts if you choose to have the system fitted.

  • What is SIP Trunking?

    SIP stands for ‘session initiation protocol’, and SIP trunking is essentially the protocol which allows telephone systems to communicate within a network via an internet connection, rather than traditional phone lines. SIP allows VoIP calls to commence within businesses, as it begins the process which allows voice and other data to be transmitted between devices.

  • Is Call Recording available?

    Plus call monitoring is available when you choose Connect or Collaborate.


    Call recording


    Easily record inbound and outbound calls – plus download them to your computer. Recording calls is handy for training, checking customer service and keeping accurate records. And because it’s all done in the cloud, there’s no need for any extra equipment.


    Call monitoring


    Listen in to calls and lend support using VoIp Phone Systems. Supervisors can join a call, discreetly speak to staff at the same time, and even take over the call.

  • Are Internal calls FREE?

    Calls across your system are free so your employees can call each other for nothing.

  • What are the features available on VoIP Phone System?

    Everything that a Featureline or traditional phone system provides plus more ...


    Call management features including call forwarding, routing, transfer, screening, caller ID, and voicemail.


    Features, such as fully integrated mobile (Android and iOS) and desk top apps, softphone, and call recording.


    For a complete list, and to see the recommended minimum system requirements, download the PDF.

Downloads

Download the brochure ( 462 KB)


Read about the benefits of Business Cloud Phone Systems       

Our guide to IP Phones ( 5.8 MB )


View our portfolio of IP phones 

Minimum system requirements ( 350 KB)


Is your business ready for Business Cloud Phone System?       

Call our Phone Systems Specialist sales teams on 0116 2438426

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